Complaints

This profile includes complaints for One Source The Background Check Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  One Source The Background Check Company

  10842 Old Mill Rd # 6 Omaha, NE 68154-2653

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  One Source The Background Check Company

  PO Box 24148 Omaha, NE 68124-0148

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a copy of my background check that had information older than 7 years on it. The paper says Statewide Criminal history (7) years in Nebraska. There is information reported on this background check that is as old as 14 years. I called the background check to confirm that there was information being reported on the background check older than 7 years. I asked to see a policy where it says information from more than 7 years can be included. I then asked if they could provide me something in writing to say this. The rep said that it was on the last page of the report saying they can post anything past 7 years. I asked her what specific page, she appeared to be frustrated as demonstrated by her tone of voice when she said I don't know. I then told her that Under the Summary of your Rights section, there was a bulletin point that said consumer reporting agencies in most cases may not report negative information older than 7 years. I asked what is the exception. She said it was because it was a conviction. I asked to have that sent to me in writing. They also did not allow me to dispute. She put another woman on the phone who said it was a conviction and therefore had to be reported. Again, I asked to see something in writing. I then asked for a supervisor, she said the supervisor was out until maybe the 10th they were not sure. I asked for the supervisor's name and she refused. I then told them I have a consumer right to have this information. They said that it is common knowledge that a conviction that is older than 7 years has to be reported. I told them as a consumer I am not privy to this knowledge and would like to read the policy myself saying this. The first lady said it was stated on the summary page, but it is not and they could not tell me where it stated this information. Again, I asked if I could receive something like that in writing stating that specific policy or regulation. She said they do not have one. I told them that was not a fair answer.

  Business Response

  Date: 07/22/2024

  Thank you for taking the time to speak with me recently about your background check and your recent experience with One Source. I appreciate your patience and openness in discussing your concerns.
  
  As we talked about, a consumer statement has been added to your report. You also expressed a desire to dispute aspects of your consumer report. We have fully processed the dispute by way of re-investigation to ensure accurate reporting. We have concluded our re-investigation and no changes have been made to the report. I can assure you that One Source has followed all legal requirements, to include but not limited to federal law and state (Nebraska) law, in addition to the client’s specific requirements. Under the FCRA, consumer reporting agencies are permitted to include convictions indefinitely, with the industry standard being providing a minimum seven years of history, where legally applicable.
  
  I understand the importance of ensuring your report is accurate, and I fully support your decision to consult the FCRA and research your consumer rights. Please know that we take our responsibility under the FCRA very seriously and are committed to processing and validating consumer disputes diligently. We are strong advocates for consumers and their rights under local, state, and federal laws.
  
  Additionally, I noticed that in your complaint with the Better Business Bureau, you included an attachment of your PDF consumer report. I recommend checking with the BBB to ensure that this attachment is not publicly visible. Your consumer report contains personally identifiable information (PII), and we want to ensure your privacy is fully protected.
  
  I have also included some helpful links below this email to assist you further.
  
  Thank you for your trust and cooperation. We're here to help you every step of the way.