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Business Profile

Fire and Water Damage Restoration

Paul Davis of Omaha
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There were many issues with the services that were performed by Paul Davis through their subcontractors. To start, there was work done to the interior to replace all of the windows that were requested to replace. I had to tell the installers that one of the windows was crooked. They did fix it, or at least I think they did. I also mentioned that they did not install the weather stripping. I did not see it under the windows. By the time I got home the next day the windows were framed and siding was covering the windows so I don't really know if it was ever installed per the manufacturer's specs. When they did the rework interior paint after the windows were installed, they painted over the spackle without first using a primer which led to the paint looking terrible. There was some damage done to the windows - mainly the screens - which was another fiasco because they did not believe me or want to replace them. They eventually did - 6 months later. When they were installing the siding, they damaged some of the siding and there were a bunch of jagged edges like a 2 year old took scissors to it - just being honest. I told them to fix the ding an they just covered it with another piece of siding. It still looks tacky but they made it seem like they could not do it any other way. Then, I had asked them about installing new exterior lights in place of the old exterior lights and I was told "no" by the project manager. His manager called me and told me that they could and would do it. After the siding was installed, I noticed that the gable was installed upside down. It just so happened that we were supposed to get rain that night and DID get a lot of rain that night. They fixed that the following day. I'm sure there was some water damage from that. After this was all said and done I looked at my downspouts that were replaced only to realize that there were holes in them and they were dented. There was also a downspout that was crooked. Running out of room. Need to say more

    Customer Answer

    Date: 01/17/2025

    They just asked me to sign a Certificate of Satisfaction. They really pressured me to sign this... I went ahead and signed it but that still does not negate the struggles that I had throughout this entire process. 

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