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Business Profile

Garage Doors

Precision Door Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Precision Garage Door installed a new garage door and opener on October 18, 2024. They provided the door and installed an opener that I had purchased. One of the panels on the door had some damage. I was assured that this panel would be replaced. It has not been replaced.

    I am now experiencing a failure of the garage door opener and have made six phone calls to Precision Door to request a service call. All I get is their voice mail and they have not tried to return my calls.

    Business Response

    Date: 02/25/2025

    To resolve this we offer to replace the damaged garage door panel which has already been ordered at no charge to the customer. I have already talked to the customer about this and will be contacting her to schedule this. We are sorry for the delay.

    Additionally, I talked to the customer on 2-24-25, the customer said the chamberlain operator she bought and we installed had been working fine but after she had some electrical wiring done in the garage it stop working correctly. To resolve this we offer to have a technician go to the customer's house at no charge and evaluate the operator at no charge and see if it can be repaired.

    Additionally, to resolve the customer not being able to reach us timely, I gave the customer an office phone number to use 4***********

    Respectfully submitted,

    D**

     

     

    Customer Answer

    Date: 02/27/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ****3070, and find that this resolution is satisfactory to me.




    Sincerely,



    *** ******

Precision Door Service is BBB Accredited.

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