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Business Profile

Hospital

The Nebraska Medical Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Nebraska Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Nebraska Medical Center has 4 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      back february 2022 someone at ne medicine that no longer works at ne medicine complained about me and they dont know why. i am having health problems badly cause i cant see my specialty health doctors, please take the letter off file so i can see my specialty doctors, i cant get no prescriptions filled and the refills i had on file are deleted ***** told me cause of your letter on file about letter complaint and im falling apart cause of all my health problems, * *********** ****** ******* *** ****** *** ******* ******** ***** * **** *** ** ********** *** ************ *** ********* ********** *** **** ********** ******** ***** *** ** ***** ****** ****** ******* ** ******** *** ** ** ******** *** ** ***** ***************** ** ********* ******* **** **** *** ** ***** * **** ** ********* **** ** ***** ********* ******* ** ** ***** ********** ** *********** ** ************ ******* **** *** ** ******* ********* **** ** ********* ******* **** * **** *** ***** *** ***** ** ** ***** ************** ** ******** * *** **** ** ***** *** ****** **** ** * **** ** *** * ************** ** *** ** ******** ** ****** **** ******* ** ******** ** ** **** *** **** **** *** ** **** **** ****** ** **** ***** **** ********* **** ******* **** ** ****** ***** ** ******** ******** *** ***** **** ***** * **** ** *** ** ******* *** *** ******* ** ***** ******* **** *** ** ***** ** ********** ******* ***** ******** ** *** ** ***** ****** ****** ** *** **** **** *** **** **** ** ** **** ***** ** **** **** **** ******** ********* * ***** ** ******* ****** * ** **** ******* ****** *** *** ***** ********* *** ****** *** ************* *** ********** ********** ****** *** **** ***** * **** *** **** ********** ***** i need this fix so i can see my speciality doctors asap please.

      Business Response

      Date: 03/10/2023

      We have been unable to identify this individual as our patient.  Please provide date of birth or medical record number.

      Thank you.

      Customer Answer

      Date: 03/14/2023



      Complaint: ********



      I am rejecting this response because: they have not resolved my problem yet.  im waiting for response back to see my doctors since i send my dob and the letter i found on file about why my doctors are being stopped and they dont now why from making my appointments, to help them find my file since they said they cant find me in the system.  praying that someone is there as a angel of god to help me see my specialty doctors ***** ** ******** **** **** ****** **** ****** ******** **** ** ********** ****** *** **** **** ** ** ******* ** ** ***** ** **** **** ****** *** *** ** ***** ***** ******** *** **** ***** ** **** ****** ** **** ** ** *** **** ****** ***** **** **** ****** ** ************ *** **** **** **** *** **** ****** ** ***** **** **** ***** **** *** 



      Sincerely,



      Jen ***********

      Business Response

      Date: 04/05/2023

      Thank
      you for reaching out. While we would not comment publicly on this complaint in
      accordance with HIPAA, we can share that any patient who would be terminated
      has documented repeated and consistent concerning behavior over a period of
      time.

      If
      this individual would like to discuss in depth her specific situation, she can
      talk with our Patient Relations department at ************. They are available
      to discuss and assist with any patient complaint or concern. 

      Customer Answer

      Date: 04/05/2023



      Complaint: ********



      I am rejecting this response because: i have called several times and get no calls back to get this solved in patient relations, so i need to please get this letter off online so my doctors can make me appointments, they all want to see me, as i have called each and everyone one of them and asked if they ever felt like i was mis behaving in their office and they said no, not at all, **** **** ********** *** ****** ***** **** ** ******* **** **** * **** **** ***** **** ****** ** *** ****** ****** ** *** ***** ***** ****** ******* ******* ************** *** ********* ********** ** ****** **** ** **** ** ***** **** *** ******* ****** ******** ****** ********* ** ****** ********* *********** ****** ******** ***** *** ** *********** ******** ****** *** **** ** ** ****** ***** ********** ********* **** ****** ****** *** ****** *** ****** ****** **** ** *** * **** *** ******* ** **** ** ******* **** ***** ** ** *** ** ********* ** ***** ****** *** ******** * **** **** *** ***** *** **** **** * **** ***** ******* *** ** ****** *** ** *** ***** *** ** **** ** * ** ******** ***** ** ******* ***** *** ***** ** ****** * **** *** **** **** ******** *********  * **** ********* ***** i reported this to the nebraska state board of health put in complaint this week to help me get this letter off nebraks medicine so i can see my good doctors at ne medicine * **** ***** **** *** **** ******* *** **** ** ****** *** **** ** ***** ******** ** ******** ********* ive tried to see other doctors and they say u need to go back to the speciality doctors at nebraska medicine we dont know how to help ****** ******** **** ** ***** **** ***, so advised me get back to nebrfaska medicine specialty doctors right away. ****** *** ******* **** ** **** ** *** ** *** ** ******* ** ******** ******** ** ********* *** **** ****** i didnt misbehave in any of the offices i went to all my doctors told me get the letter off and we can make you appointments.my doctors at ne medicine dont understand why u are denying allowing me to get help so i get better, all of them told me this letter stops the computer from allowing them to make me appointments. i cant get no refills on none of my medications since februrary 2022. im a nice kind person godly person, i dont know why someone would say im not. so i havent been able to refill no prescriptions with all my health conditions and more in the past year that came up ***** * **** ************ ** ** ***** **** ***** * *** ***** **** **** *** ********* * **** ******** ****. please call me asap its so urgent to resolve this please.

      please please help me get this letter off to solve me to see my speciality doctors.

      Sincerely,



      Jen ***********

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