Complaints

This profile includes complaints for Blue Cross & Blue Shield of Nebraska's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blue Cross & Blue Shield of Nebraska has 3 locations, listed below.

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  Blue Cross & Blue Shield of Nebraska

  1919 Aksarben Dr Omaha, NE 68180-2002

  
• 

  Blue Cross & Blue Shield of Nebraska

  1233 Lincoln Mall Lincoln, NE 68508-2875

  
• 

  Blue Cross & Blue Shield of Nebraska

  2401 S 73rd St # 2 Omaha, NE 68124-2307

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm hearing impaired and cannot understand representatives from the third party call center. There's to much background noise which is a distraction. I need to speak with a representative who speak no broken English please make me whole and have someone call me back other than the call center!!

  

  Business Response

  Date: 01/31/2025

  Good morning - A Customer Service Representative will be reaching out to determine which insurance company the complainant's coverage is through and provide assistance.  Thank you. 

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to blue cross blue shield health insurance in July 2024. I have severe chronic, episodic migraines that impact my day to day life. Prior to changing I was on another insurance that allowed me to get botox injections as well as take prevention medication. I had been doing these procedures for 2 years prior to changing insurance. Currently I have not had a botox treatment for a long time. Blue Cross continues to deny every request that has been made on my behalf - from neurologists to pain management. They indicated the first denial was due to taking aimovig- which I had discontinued this medication due to reaction and not responding. They declined another time due to taking Nurtec, which they denied this medication so I have not had access to this med since around July of 2024. My pain management submitted an additional appeal , indicating the meds that I was no longer taking and reason for need. Blue cross continues to deny these injections with having a full awareness of my current medication list, as well as how long I have received treatment and the benefits of the botox treatment I had been receiving for 2 years. I'm still working full time, trying to manage both the pain and the neurological symptoms. I am overdue for treatment and I am severely struggling with pain and neurological symptoms: ringing in my ears, vision issues (I experience dyslexia whe I am having a bad episode) right side weakness, drooling out of the right side of my mouth, language issues, severe neck pain, memory issues, brain fog, aura, confusion, severe pressure on my right eye that lasts for days, extreme fatigue, extreme sensitivity to lights, smells and sounds. My episodes last so long I can't tell what is pretty, during or post. Typically I have over 15 headache days a month. Typically I have 2-3 good days a month if I am lucky. Whe I plead with my insurance company to cover this procedure they instruct me to go to the Emergency Room.

  

  Business Response

  Date: 12/23/2024

  Please see our attached letter regarding complaint #********.o If this denial was the result of a medical determination, you may request an external review of our benefit denial by doing one of the following:
  
  STANDARD EXTERNAL REVIEW: If we have denied your original appeal or grievance for
  the provision of or payment for a health care service or course of treatment, you may have a right to have our decision reviewed by independent health care professionals who have no association with Blue Cross and Blue Shield of Nebraska. If our decision involved making a j***ment as to the medical necessity, experimental or investigational nature, appropriateness, health care setting, level of care or effectiveness of the health care service or treatment you may submit a request for external review.
  The request must be submitted within four months of the date of this letter.
  You may apply for an external review online through the Department of Insurance by going to https:/********************************************************* **** ****** *********** ******** *** **** ** ****** ***** ** **** ** ****