Reviews
This profile includes reviews for Blue Cross & Blue Shield of Nebraska's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 3 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMark M
Date: 01/17/2025
1 starWe switched to this insurance this year. It is Jan 17th and I still can't use it. I don't have temp cards. I had to get my medications on my own using GoodRx. We call every week and get the same response. It will be 7 to 10 days. This is unbelievable.Review fromshannon l
Date: 11/21/2024
1 starHORRIBLE! As a provider I am getting the run around so I feel sorry for the customers. I am currently seeing clients that have their insurance but get no answers, help, attention relating to my requests for help.Review fromRobert M
Date: 04/16/2024
1 starRobert M
Date: 04/16/2024
November 6, 2023 I had an accident in Turks and Caicos. Almost 2400.00 out of pocket emergency expense. I called customer service and they directed me to BCBS Global Core International claims. I forwarded claim and info to them Nov. 29, 2023 and added another sheet on Dec. 5, 2023. No response so called local to check and they knew nothing about it. Called BCBS Global in January 2024 and was placed on hold for 90 minutes while the rep called Omaha to get this approved. She came back on and said it is approved. Called local several days later and they knew nothing and still they did not have any information. I asked to speak to a manager higher up but was refused. Customer service sent me an appeal form but I forwarded my agent the same info I sent to Global Core and He said he would forward to someone he knew farther up the chain. Called a couple weeks later and they said they do not have knowledge of the email so I sent a new appeal form along with receipts and documentation of items and services rendered in Turks and Caicos. I received the (EOB) Explanation of Benefits and it was denied. I called, asked if they may rush this appeal to claims as it has been so long. Rep called back in 3 days saying it CAN NOT be looked at any sooner than 30 - 45 days. This whole time I was told over and over that only in an emergency would a refund be accepted outside of Nebraska. This was an emergency!
At this time it has been 4.5 months since putting in the first claim but no resolve. My next step will be physically going to the BCBS office here in Omaha and waiting until I get someone who can bring this to a close. I have been in the corporate world for many years, and this is a simple case of needing a manager to step in and approve.
I have a lot of patience and did not want to do this but I have never been brushed off like I have been here. Robert M*******
Blue Cross & Blue Shield of Nebraska
Date: 04/23/2024
We have worked with the member to resolve this issue to his satisfaction and apologize for the inconvenience delays on our end caused. We appreciate his feedback.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.