Complaints
This profile includes complaints for Mutual of Omaha's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 216 total complaints in the last 3 years.
- 69 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Insurance Premium went from $98.00 per month to $834.82 per month without any notification. I contacted Mutual of Omaha and ncanceled my policy. I was told it would take 7 to 10 business days for me to receive a refund check. I questioned if Mutual of Omaha had access to withdrew money from my bank account then they should put my money back into my account, they said that is not the proceedure and I would have to wait until I receive the check via US Postal Service. Today is the 11th day and I contacted Mutual of Omaha Insurance and they said I would have to wait another 7 to 10 business days for my refund again. I said I wanted my check overnighted and was told it would cost me $25.00. I said this whole thing is their fault and they said it was not so I told them just to mail the check but I was filing a complaint with BBB and going on social media t give them a poor review. I just want my money returned as I'm retired and live on a fixed income.
Business Response
Date: 08/12/2024
Complaint Case #: ********
Consumer: ****** **********
Dear *** *****:
Your August 7, 2024, email was received and referred to me for my review and response. I would
like to thank you for the opportunity to respond on behalf of Mutual of Omaha Insurance Company.
We have issued a response directly to *** *********** Please allow time for mailing and receipt of
our letter of explanation regarding the inquiry.
Sincerely,
***** ******
Regulatory Issues Analyst
Compliance and EthicsCustomer Answer
Date: 08/12/2024
I have no paper work as I never received anything from Mutual of Omaha regarding the increase. I found out when I looked in my bank account.Initial Complaint
Date:08/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-I signed up in January 2024, for a supplemental Rx policy with Mutual of Omaha,
-I EXPLICITLY described ALL of my medications, inclusive of ********* 10mg,
-Mutual has yet to pay for my monthly PRESCRIBED pain medication that has been
administered by my PAIN MANAGEMENT DOCTOR,
-I have taken this medication for over 17 years, with different pain management doctors, in combination with several other pain medications.
First, Mutual blamed my Pain Mgt. Doctor for failure to issuing a “Prior Authorization”; after chasing this “Need” awhile, MUTUAL claimed that my physician lacked to prove of the medical necessity of the medication,
Secondly, Mutual blamed *** Pharmacy accusing them of submitting incorrect product numbers, then submitting an inadequate code number, etc., etc.,
So think about it…….if MUTAL OF OMAHA Rx ties up your money and my money, and their goal to tie up others money, they make a fortune!!!
DO NOT SIGN UP FOR ANY OF THEIR INSURANCE PLANS…….THEY ARE THIEVES!Business Response
Date: 08/14/2024
Complete response.
To Whom It May Concern:
The complaint (ID# ********) Mr. ******* submitted to the BBB on August 5, 2024, was referred to
me for review and response. Thank you for the opportunity to respond on behalf of Omaha Health
Insurance Company, a Mutual of Omaha Company.
We appreciate Mr. ******* bringing his concerns to our attention. Mutual of Omaha takes our
consumers concerns very seriously.
We have issued a response directly to Mr. *******. Please allow time for mailing and receipt of our
letter of explanation regarding the inquiry.
Sincerely,
**** ****** *****
Director of Medicare Compliance
Mutual of OmahaInitial Complaint
Date:07/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Filed a short term disability claim with Mutual of Omaha 17 weeks ago. Have not had any payments issued and last response was it was still under review approximately a month ago. They have not responded to voice messages or emails, have not updated. I feel they are also now outside of the federally mandated length of time in which a claim must be paid or denied.Business Response
Date: 07/22/2024
Previously responded to. Thank you.
Dear Ms. *****:
Your July 10, 2024, email was received and referred to me for my review and response. I would like
to thank you for the opportunity to respond on behalf of Mutual of Omaha Insurance Company.
We have issued a response directly to Mr* *****. Please allow time for mailing and receipt of our
letter of explanation regarding the inquiry.
Sincerely,
******** ******
Regulatory Issues Analyst
Compliance and EthicsInitial Complaint
Date:06/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** ********Letters being sent to my address for a Tenant that moved away from this address over 10 years ago. Name Tenant ******* ********. Letter returned to Sender and labeled NOT LIVING AT THIS ADDRESS. This is the 2nd letter I've had to return.Business Response
Date: 07/08/2024
June 26, 2024
******* *****
TRADE PRACTICE SPECIALISTS
BETTER BUSINESS BUREAU
Complaint Case #: *********
Consumer: ******** *******
Dear *** *****:
Your June 25, 2024, email was received and referred to me for my review and response. I would like
to thank you for the opportunity to respond on behalf of Mutual of Omaha Insurance Company.
We have removed ******** ********* address from all marketing lists. Please allow up to 90 days
for this change to fully take effect.
Sincerely,
******** ******
Regulatory Issues Analyst
Compliance and EthicsInitial Complaint
Date:06/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail addressed to my Grandfather, attemping to solicit life insurance to him almost an entire year after he had already died. I called the number in the letter attempting to get his name and information removed from their system. Not only were they rude to me on the phone. They attempted to obtain my own personal information for god knows what. Then they told me that it would take up to 90 days to remove my grandfather's (who is dead already) information from their system and that more letters may come in that time trying to solicit an already dead man life insurance. I asked for a supervisor multiple times and was told that there isn't one. So all these people on the phone there just work for themselves and do whatever they want? Joke of a company everyone who works there must be a complete scumbag.Business Response
Date: 06/24/2024
Please see response attachedCustomer Answer
Date: 06/24/2024
Complaint: ********
I am rejecting this response because:
It is absolutely ridiculous that it takes 90 days to remove a dead man from your mailing list. I have already received another letter. You are wasting your own time, upsetting someone who has experienced a great loss, and not to mention wasting Earth's precious resources for no reason. That last one, the dead man you are attempting to solicit to would have hated the most.With utter distaste and disgust for how you conduct buissness,
***** ******Initial Complaint
Date:06/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was originally off of work due to a shoulder injury in October of 2023. I was denied my short term disability due to Mutual of Omaha not going by their own guidelines. It's now 8 months later & they have issued payments here & there but won't just make a determination on my claim. It's now 8 months & they still lie to me every time I speak with a representative & continue to give me excuses as to why no determination has been made yet. Also, I had a long term rep., who was looking into the curious way my short term was handled, then she was pulled off my claim. I believe I'm being I'm being messed around due to personal feelings rather than what is actual to be considered. In fact, I was told that by my former long term rep.Business Response
Date: 06/18/2024
Please see attached
Complaint Case #: ********
Consumer: ******* *******
Dear Ms. *****:
Your June 12, 2024 email was received and referred to me for my review and response. I would like
to thank you for the opportunity to respond on behalf of United of Omaha Life Insurance Company.
We have issued a response directly to Mr. *******. Please allow time for mailing and receipt of our
letter of explanation regarding the inquiry.
Sincerely,
******** ******
Regulatory Issues Analyst
Compliance and EthicsInitial Complaint
Date:06/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company continues to send solicitations with application forms to purchase life insurance by my wife ****** ******, sent to the address provided with this complaint. This bothersome repetition of requests to buy life insurance has been continuing most every month for probably over a year. I have recently returned one such solicitation with comments written on the forms, asking that they please stop sending these materials. Yet again today, June 8, 2024, another request from Mutual of Omaha directed to my wife, ****** ******, was received in today's mail. I realize that in this current difficult business environment, companies try to maximize efforts to obtain new business. These continued efforts by Mutual of Omaha that are directed to my wife are, however, unwanted and a frustration. I have advised Mutual of Omaha that we do not need life insurance, and that we do not want life insurance, and certainly not whole life insurance. Anything you at BBB can do to stop this asinine business practice, even after I have asked them to "cease and desist" in other words, will be much appreciated.
This latest mailing from Mutual of Omaha has a return envelope marked "ATTN: LNBO".Business Response
Date: 06/10/2024
Please see attachedInitial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have Mutual of Omaha dental insurance and was recommended a crown be done by my dentist. They denied my coverage. Said it wasn’t necessary.Business Response
Date: 06/07/2024
Please see attached
Dear *** *****:
Your June 4, 2024, email was received and referred to me for my review and response. I would like
to thank you for the opportunity to respond on behalf of United of Omaha Life Insurance.
We have issued a response directly to *** ******. Please allow time for mailing and receipt of our
letter of explanation regarding the inquiry.
Sincerely,
******** ******
Regulatory Issues Analyst
Compliance and EthicsInitial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother had a LTC policy through them and I called to notify of her passing, sent in required documents4/9 and they sent a check out to her estate according. Shortly thereafter they sent another check out to my deceased stepfather, I called to inform them and they requested I resend information, which I did, I deposited the 1st check into the estate account and 5 days later they cancelled it causing issues with the account and excessive holds placed on all deposits. I called, recent the docs from my lawyer 5/13 (4th time ) told to call back in 10 business days then they could speak to me. Called day 14 and again get the run around being told I have to wait 25 business days and won’t answer if it is safe to deposit the 2nd check issued they corrected or will I have issues again. Refused to transfer me to a supervisor or manager. I am an only child that resides in a different state than my mother did and have had to deal with all her affairs and Mutual of Omaha by far has been the worst out of all the affairs, they are holding up the process of completing everything and putting final closure on the estate over less than $200. Insensitive written script is all you get out of them after losing a loved one, disgusting. I would never recommend a business that continues to make mistakes and then makes the other party jump through hoops because they dropped the ball several times. Unbelievable business practices.Business Response
Date: 06/04/2024
Complete ResponseCustomer Answer
Date: 06/07/2024
I never received a direct response from them, so they have provided you with false information.Business Response
Date: 06/10/2024
Please see attachedInitial Complaint
Date:05/30/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today as many times before I tried to log into my account. They sent me a statement saying here are your new bills filed. I like to check them to make sure they are real because there are so many fraudulent claims going on in the medical and every other world. But as usual I can never get into my account. Every single time I try, the same thing happens. It says I have the wrong password and reset. over and over and over. Today even when I reset, it still said I could not log in.
so I called the place and got customer service. A very nice woman tried to help but was unable to because sometime someone not me used diannepost without a space as my user name. but whoever I put that it, the computer automatically separated it and so it would not go forward. But that isn't even my user name. no idea how it got there. she said she can't change it and my computer just kept separating it so it never worked. it is frustrating out of my mind and why should a big company with tons of money not have a stupid computer system that works!!Business Response
Date: 06/06/2024
Please see attachedCustomer Answer
Date: 06/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I spoke on the phone this morning with **** ***** and we went over the computer issues. Turns out I was right and there was in fact a problem at the back end, at the Mutual of Omaha side not me. they fixed it and I got on and changed my password and all is well. I hope it works next month too! But if not, I have ****** email.
so thank you for your assistance in resolving this matter.
Sincerely,
****** ****
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