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Business Profile

New Car Dealers

Mercedes-Benz of Omaha
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is Alyssa Ronan I took my vehicle in for its routine service (Service B) to the Omaha location. I dropped my vehicle off on January 17th they reached out to me the same day and said I needed new front tires and then on January 27th they said I needed a new wheel because it was “Very bent” I asked for a photo of the “Very bent” wheel and they could not provide one. I questioned my service advisor ****** and he said “ Honestly, it comes down to opinion on what's considered "very bent" from person to person. My opinion is it's not super bent.” I went ahead and purchased a new wheel and I asked my advisor if I could keep my wheel that they take off he told me that wouldn’t be a problem. When I went to pick up my vehicle they said I was not able to have the wheel and that they refurbished them and that I would have to pay $150 to keep my OWN wheel when I questioned why I am being charged $150 for my wheel they sent me to parts where **** went on and screamed in my face about a $150 charge and said “Well you think it’s fair I have to lose out on the $150” and continued to yell for 5 minutes and then stormed off. This is my first time ever complaining or writing a bad review for anything. The whole experience was awful I am a 23 year old female getting yelled at by a grown man. I want to give them the benefit of the doubt but I felt like they were almost taking advantage of me from the beginning my vehicle only has 15,000 miles on it and the tires that I had were supposed to be good for 45k to the bent wheel and then being yelled at for asking questions.

    Business Response

    Date: 02/25/2025

    Good morning,

    My name is ****** ******* General Manager at Mercedes-Benz of Omaha.  I apologize for the delayed response as this notification was sent to previous leadership.  Please give me a call at your earliest convenience.

    Thank you!

    ************

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