Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a certified pre-owned 2020 Odyssey from Superior Honda of Omaha in April 2023. Within a month of the purchase, the right front fender reflector popped off. I didn't know it at the time, but Superior Honda had done the same exact repair on the car a few months before my purchase. A month after my repair, we moved to IL. Shortly after the move, the same reflector popped off yet again! Thinking it was merely a cosmetic issue, I put the repair onto the proverbial "back burner," especially since I didn't expect the dealer in IL to honor the original dealer's repair/workmanship warranty. And surely, Superior Honda would never have sold us a "certified pre-owned" vehicle with secret undisclosed structural damage, right?
  
  A year and a half later, still irritated, I finally brought the car into my local Honda dealer shop (in IL) and inquired about getting the reflector fixed. The shop at my local dealer took apart the entire front bumper and discovered that the root cause of the reflector not fitting/seating properly was "previous damage on the right front fender area of vehicle and fender is bowed out and bracket for light is not centered and bent." The shop pulled the CarFax report, which indicated "minor damage" in June 2021. According to CarFax, "minor damage is cosmetic, including dents and scratches," which I guess is one way to describe actual structural damage to the body that causes exterior parts to fall off repeatedly.
  
  Not only did Superior Honda put a band-aid on this problem twice; they also failed to discover and disclose actual structural damage to the car's body, which would certainly have impacted the price I would have been willing to pay.
  
  Brian Bradley, head of service at Superior Honda, refused honor the workmanship warranty and cover the repair, probably figuring that a busy young family two states away wouldn't bother to try to hold him accountable for his shop's poor craftsmanship.
  
  Watch out for these guys.

  

  Business Response

  Date: 02/19/2025

  February 17th, 2025, we received a phone from *** ******* ***** in the morning requesting to speak with service management about
  his 2020 Odyssey that he purchased from Superior Honda of Omaha in April
  2023. 
  Service manager, ***** *******, spoke with *** ***** and he
  expressed to us a concern with the passenger front side marker light falling
  out of place.  Our records state that we replaced this side marking light
  on May 26th, 2023 at 8,765
  miles and *** ***** was already aware of this during our phone call.  *** ***** states he took his Odyssey to ****** ***** ** *********** in Illinois on
  October 30th, 2023, now with 13,608 miles, and had requested that they
  investigate into this concern but choose not to have it investigated and tabled
  the diagnostic for the time being because, in his opinion, it was a cosmetic
  concern.  Upon further review within American Honda’s eVRM database *** ***** did not have his concern addressed by ****** ***** ** *********** in
  Illinois until February 17th, 2025 with 22,950 miles on his vehicle.

  
  During the phone call
  *** ******* explained to *** ***** that we have not heard from him since May
  2023 when the repair work was completed and that we understood his
  frustration.  We are currently in contact with the repair facility and will review the options available.  Once we have all the information needed, we
  will be able to make our decision regarding participation.

  Customer Answer

  Date: 02/19/2025

  
  
  Complaint: ********
  
  
  
  The timing of my visits to ****** ***** in IL is irrelevant.

  The real material basis of my claim is the fact that you tried and failed to fix this problem *before* I owned the car (Problem 1), which your reply above conveniently failed to mention. Later, once I brought the car back in May 2023, it should have become clear that your repair a few months prior was inadequate. You should have dug deeper--that is, disassembled the front fender, like ****** ***** did--to investigate. But you did not (Problem 2). Instead, you applied the same band-aid fix that you had tried before I bought the car. Not only this; you failed to inform me that this was a recurring issue (Problem 3), which would have prompted me to ask you to figure out what was really going on.

  In summary:

  1) The reflector falling off repeatedly has a demonstrable root cause: fender damage from a previous collision.

  2) You should have identified and corrected the root cause the *first* time the (previous) owner brought it into your shop.

  3) After learning that it was a recurring problem, you should have informed me, turned around smartly, searched for, and identified and corrected the root cause.

  I am not asking for a special favor or exception. Rather, I am asking you to finish the job that you ****** ***** helped me discover that you were negligent in completing back in 2023.

  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 03/03/2025

  We are attempting to get information from the dealer and a body shop the dealer uses.  They are not returning calls making it impossible to get the information we need.  We will continue to atrtempt contact and hopefully resolve this problem quickly.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 1, 2023, I purchased a brand new Honda Odyssey from Superior Honda. Since the purchase date the vehicle has been in the service shop for multiple issues and has had the following repairs made to it: Struts replaced twice, headliner replaced, rear entertainment replacement twice, repairs to backwards wiring, steering wheel column repair, and is currently in the shop for a steering wheel column replacement. We have asked Superior Honda multiple times to buy the vehicle back from us as it appear to be a lemon. They have refused stating that they simply sold us the vehicle and cannot accept responsibility for the issues. Honda America was brought into the situation in October 2023, and has yet to rectify the situation as well. At this point, I am a consumer who is stuck with a vehicle that is likely unsafe to drive afraid to take any extended road trips in fear of what will happen next.

  

  Business Response

  Date: 07/16/2024

  Any warranty repairs or a "buy back" would be handled by the manufacturer, American Honda Motor Company.  Superior Honda has done the repairs as instructed by American Honda along with bringing field technicians in from American Honda.  We are extemely sorry  this vehicle has not met the customers expectations and can understand her frustration with the process.  We have been frustrated with the process and the time it take to get answers. 

  It is my understanding that as of 07/16/2024 the customer has reached an agreeable settlement with American Honda and at this time we feel this matter to be closed.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/02/24 my car broke down an I had it towed to Honda Superior. Today on 05/08/24 I picked up my car to only find out as im driving away that my money i had in my car from before was missing or stolen my badge to my work was missing an or stolen, I attempted to advise the Manager who name was willy the situation to no avail. The manager stated it was probably broke into while the car was in the lot of the dealership an that they could only review the cameras to determine what happened. No effort was made to compensate or apologize in any way that it was their fault.

  

  Business Response

  Date: 06/03/2024

  The vehicle was towed to Superior Honda on May 2, 2024 because of a mechanical breakdown.  The vehicle was repaired and customer was notified that the vehicle was ready for pick up on May 8, 2024. At 11:10 AM the customer contacted Service Manager ***** ***** and informed him of the missing work badge and change that was left in the vehicle.  ***** ***** advised the customer that as stated on the Early Bird/OverNight drop envelope Superior Honda is not responsible for missing items left in vehicles. At the end of the phone conversation the customer stated he only wanted us to be aware of what he discovered and he would be writing a poor review.

  On May 9, 2024 at 8:17 AM the customer was left a voicemail saying we would be sending him a check in the amount of $25.00   The customer returned the call at 8:31 AM speaking with ***** *********, Customer Care Manager, at which time she verified the mailing address to send the check and apologized to the customer.  

  Currently the check #****** for $25.00 has not been cashed.

  Customer Answer

  Date: 06/03/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:09/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While purchasing a vehicle from Superior Honda the price of the vehicle changed after my credit card was charged. They admitted to the "miscommunication" and said the charge would be immediately reversed. It has been 7 days and I have reached out to the business in person and they insist the charge was reversed but it has never been credited back to my account. ******** told me to dispute the charge and also file a case with the Nebraska Attorney General. I don't think it's fair for Citibank to absorb this large of a credit for a dealership's dishonesty. They are literally stealing money by not issuing the credit.

  

  Business Response

  Date: 10/04/2023

  As it shows in the attachments in *** ********** complaint the original deposit was electronically receipted in at 14:46:02 on 9/19/23 and electronically refunded at 15:23:39 on 9/19/23.  Once the refund was approved, the credit card vendor controls when the refund is applied not the merchant. 

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8,2021 Superior Honda adjusted the valves in my wife's 2009 Honda Accord and also replaced the valve cover gaskets. According to the invoice 2 valve cover gasket sets. With parts and labor they charged $591.61 for this service.At the time of service the car had 99,781 miles on it. On June 9 of this year the check engine light came on in this vehicle. I took it to ****** **** which is very close to my house. They diagnosed it as a misfire on #3 cylinder. They said the reason there was a misfire was because oil was leaking from the valve cover gasket into the spark plug coils causing them to be saturated with oil and misfiring. They replaced 4 coils and the valve cover gasket. The repair cost was $1266.17. The car had 119,407 miles on it. Valve cover gaskets should last more than 20,000 miles. I contacted the Honda dealership voicing my displeasure with the quality of their service and a man named ***** said that work only had a warranty of 12,000 miles or 2 years and that since I took it to another shop that there was probably nothing that he could do about it. I told him that if I had known that the problem was caused by the valve cover gasket leaking that I would have taken the car there but all I knew was that the check engine light was on. I am seeking a reasonable monetary refund for work that was of poor quality to say the least. I have both invoices from ****** **** and Superior and would be happy to fax them to you if you need them. Thank you!

  

  Business Response

  Date: 07/11/2023

  
  On February 8th, 2021, *** ****** brought his 2009
  Honda Accord, VIN: 1HGCP36809A023200, into Superior Honda of Omaha for
  routine major service on repair order number 816269 at 99,781 miles.  One
  of the services we completed during visit was a valve adjustment which
  includes replacing the valve cover gasket sets.  American Honda’s parts
  and labor warranty is twelve month or 12,000 miles, and it is valid at any authorized Honda automobile dealer across the United
  States.
  
  On Monday June 12th, 2023, at 2:07PM *** ******
  called our store to discuss his concerns that were discovered by Brakes
  Plus.  *** ****** explained to us what ****** **** has found and then
  requested a refund on the repair work.  Superior Honda then advised Mr.
  Boland the parts and labor warranty has expired by time and mileage (vehicle
  currently has 119,407 miles) and that we would have liked an opportunity to
  inspect and correct any mistakes that could have been made during his original
  visit back on February 8th, 2021, before the repair work was
  completed by ****** ****.
  
  Superior Honda’s offer to resolution: $600.00 in store
  credit towards future service at Superior Honda of Omaha.
  
  ***** *******
  Service Manager
  Superior Honda of Omaha
  **** *** ***** ******
  Omaha, NE 68137
  ************
  ***********************

  Customer Answer

  Date: 07/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******