Complaints

This profile includes complaints for Oriental Trading Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oriental Trading Company, Inc. has 4 locations, listed below.

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• 

  Oriental Trading Company, Inc.

  5455 S 90th St Omaha, NE 68127-3501

  
• 

  Oriental Trading Company, Inc.

  11201 Giles Rd La Vista, NE 68128-5707

  
• 

  Oriental Trading Company, Inc.

  PO Box 320181 West Roxbury, MA 02132

• 

  Oriental Trading Company, Inc.

  4206 S 108th St Omaha, NE 68137-1215

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******Oriental Trading, Please issue a refund for the first offense of 2 months worth of unauthorized charges to funplus. Regarding the magazines, I have reached out to the 2 companies, a 3rd party company, and filled out a formal do-not-sell-information form with Oriental trading. Other buyers should be aware of this time consuming, imposed "free gift" that I plainly rejected.

  

  Business Response

  Date: 07/28/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $32.00 that was issued via refund check. You should be receiving that in a few business days. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********, 2025, and have accrued a total of $179.40. I do not recall agreeing to being automatically subscribed to the Fun Rewards+ Membership, which is $14.95/month. I have never received a notification with an invoice for the monthly subscription fee.
  
  I would never sign up for something like this intentionally, and had OTC sent me an invoice or notification of the new membership, I would have cancelled immediately.
  
  I am requesting the company refund me the amount of $179.40 and verify that my membership has been cancelled.

  

  Business Response

  Date: 07/23/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $179.40 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:07/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am writing to let you know that I was able to reach a successful resolution with the vendor.

  

  Business Response

  Date: 07/09/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $149.50 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in January of 2025, I have been getting a recurring monthly charge to my credit card in the amount of $14.95 from OTC Brands, which is the Oriental Trading Company. I never signed up for any service from OTC Brands. The only thing I recall is ordering something online from their website and it was a one-time transaction. They had no permission to charge me a monthly fee for anything. I have no email from them or any kind of correspondence.

  

  Business Response

  Date: 07/03/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $299.00 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting Jan 1st, 2025, I am being charged 15.77 for a membership I have not signed up for. I emailed March 2025 and got confirmation it was canceled.
  I am still being charged and still need to be refunded all of the unwarranted charges.

  

  Business Response

  Date: 07/03/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $89.70 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just noticed that for the last four months I have a charge on my bank statement from OTC for $14.95. In February I made a $22 purchase but I did not sign up for a rewards membership. I checked my emails and I never received an email from them about any rewards program.

  

  Business Response

  Date: 07/01/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $59.80 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to a "Fun Rewards+" membership that I was signed up for without my consent. I just noticed I've been charged $14.95 for the last 8 months and did not receive any confirmation or notification that I had been signed up, nor any monthly invoices for the membership. I also have not been receiving any benefits to show for this ghost membership.
  
  My husband called the rewards number and they said they would only refund 6 months worth of charges. When asked how we were signed up for this, they said we accepted a free shipping offer that apparently had the subscription terms buried in the fine print. Again, we received NO confirmation that we were signing up for this, nor did we provide any positive consent. This is a VERY shady business practice.

  

  Business Response

  Date: 06/27/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $119.60 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some party favors from Oriental Trading for my son’s school. I was not aware I was signed up for “Fun Rewards+” until I saw an odd transaction from my bank account.
  
  I actually had to Google the transaction because it’s a phone number and not the name of a company or anything. Once I figured out it was from Oriental I tried to see how I could cancel this “membership.” I even looked on how to get into the account to cancel and I can’t.
  
  I didn’t sign up for this knowingly and I can’t even cancel it because I don’t have an “account” to sign into. This is completely asinine and fraudulent. And the fact that they charge from a very obscured phone number is even more suspicious.
  
  Something needs to be done about this.

  

  Business Response

  Date: 06/27/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $14.95 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  

  Business Response

  Date: 06/18/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $59.80 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, their claim that they sent emails regarding the program enrollment and the 30-day trial ending does not match my email records. I searched extensively and did not find any such emails. Additionally, since I don't have a formal account on their site (I've always just checked out as a guest), I had no online invoices, and there were certainly no monthly statements sent to my email in lieu of the fact that I did not have an online account. 

  All this said, I am satisfied that the company is willing to refund the charges and cancel my membership immediately.

  
  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 06/18/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $89.70 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.