Complaints

This profile includes complaints for Oriental Trading Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Oriental Trading Company, Inc. has 4 locations, listed below.

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• 

  Oriental Trading Company, Inc.

  5455 S 90th St Omaha, NE 68127-3501

  
• 

  Oriental Trading Company, Inc.

  11201 Giles Rd La Vista, NE 68128-5707

  
• 

  Oriental Trading Company, Inc.

  4206 S 108th St Omaha, NE 68137-1215

  
• 

  Oriental Trading Company, Inc.

  PO Box 320181 West Roxbury, MA 02132

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 06/18/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $224.25 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oriental Trading is using a company called Fun Rewards Plus to commit Fraud by billing customers CCs for $14.95 when I never EVER clicked that I was interested in purchasing such a worthless plan.
  
  I see other complaints, How are they getting away with this???

  

  Business Response

  Date: 06/18/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $59.80 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 06/18/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $119.60 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We noticed charges from Oriental Trading first for 15.02 per month and later for 14.95 per month starting in late 2023 and going through 6/2025. We did not sign up for this subscription. These started after a purchase was made on orientaltrading.com. There is no way to cancel, no record of these charges on the site, but a reference to something called funrewardsplus where I do not have an account. My husband pointed this out and we need unexpected charges refunded.

  

  Business Response

  Date: 06/18/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $284.05 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is a SCAM. Placed an order for my children's birthday party in October of 2023. Oriental Trading company has been charging my card $14.95 every single month, sometimes twice a month ever since giving them my credit card information.

  

  Business Response

  Date: 06/16/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $299.00 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute unauthorized charges made to my accounts by "OTC Brands Inc" (************ **), operating under the name Oriental Trading Company. I have identified recurring monthly charges of $14.95 beginning in October 2023 on one credit card, and additional charges beginning March 2025 on a separate card. I have no recollection of making any purchase from Oriental Trading using this card , nor did I knowingly or willingly enroll in any form of membership or subscription program.
  
  No receipts, email confirmations, or disclosures were ever provided to indicate the existence of an ongoing subscription. I did not consent to recurring charges, and at no point was I presented with or agreed to terms and conditions for any form of rewards or membership service. Based on this information and numerous similar complaints posted online, I have reason to believe this constitutes a pattern of deceptive and unauthorized billing practices.
  
  Upon contacting customer service, I was informed that only six months of charges could be refunded. This response is wholly inadequate and unacceptable. I have been charged for approximately two years on one card and four months on another—without authorization. I hereby demand a full and immediate refund of all unauthorized charges.
  
  The manner in which Oriental Trading Company has conducted itself in this matter reflects a serious lapse in ethical and legal standard

  

  Business Response

  Date: 06/09/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $313.95 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********** ******

  

  Business Response

  Date: 06/05/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $104.65 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.

• Initial Complaint

  Date:05/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found it odd that I was recieving some random mail from fun plus rewards. I did not think anything of it until I decided to open one up. It was a check for some cashback. I did some digging and it was something to do with Oriental Trading Company. After doing some more digging, it turns out that this "rewards" program was charging me 15.77 a month. I called the number on the check for customer service and the person kept on telling me the best that she could do was a six month refund. She told me that they sent emails out but I checked the inbox and found nothing. The customer service agent explicitly told me that it was from the exact email that sent the cancellation email (The first thing I did was cancel it). Still could not find anything. I had no idea where the charges were coming out of she told me that it was unter "OTC" on my bill. Starting on July of 24 it was under a 1800 number. No way of knowing that this was even happening fromy my credit card bill. We order stuff from Oritental Trading Company all the time so I did not even know there was a monthly charge on my account and they even changed that to something we can't even recognize. Deception at so many levels. My wife remembers clicking "get cash back" but did not receive any emails related to the thing nor were there any explcit disclaimers. No I agree to the terms or anything. She clicked it to check out what it was and we without our knowledge started getting charged 15.77 a month. No emails no bills. If I did not open up the mail I would have kept on getting charged.

  

  Business Response

  Date: 06/05/2025

  With the information provided we are not able to locate an account under your name. We are also not able to locate any orders under the name provided. Please provide us the account information that was used to place an order so we can locate the account. The order number you provided is not one of our order numbers.

• Initial Complaint

  Date:05/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to be removed from their mailing list over ten times for the past three to four years but Oriental Trading Co is still sending my catalogues.

  

  Business Response

  Date: 06/09/2025

  We apologize you are getting unwanted mailed catalogs. Please be sure we have taken extra steps to ensure you are completely removed and deleted from future mail list.

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to notate an email saying a 30 day trial of the program was never sent to me. Which is why we had no idea of the membership. Just would like to clarify so that others do not experience this issue.
  
  
  
  Sincerely,
  
  
  
  ******** ******

  

  Business Response

  Date: 06/05/2025

  We are sorry to hear that you were not happy with your Fun Rewards+ membership. We can verify your membership was cancelled and we have issued a full refund for $119.60 plus any applicable taxes. To join the rewards program, customers must agree to the program by typing in their email and accepting the charges at the end of their order after the confirmation order number is received. The program is only offered to customers who are not already a part of Fun Rewards+. After signup, a welcome email for the rewards program and your account information is sent along with a second email prior to the program's 30-day free trial ending. There is no intent to trick customers into joining the program; only to offer cash back and shipping rebates to customers who find value in the rewards program.