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Business Profile

Pharmacy

Kubat Pharmacy, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmacy.

Complaints

This profile includes complaints for Kubat Pharmacy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kubat Pharmacy, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/13/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against Kubats Pharmacy due to their repeated lack of response and failure to resolve ongoing issues with my account. My husband and I have encountered several billing discrepancies caused by the company’s automatic payment system, which has resulted in double-paid invoices. We have spent approximately $2,000 out of our pocket (not including what our insurance has already paid).

      Since discovering this error, I have made numerous attempts to resolve the issue. I have spoken to my account representative multiple times, and each time, I was told that only a manager could resolve this issue. Despite assurances that a manager would call me back, no one has done so. I even managed to reach a manager once, who took detailed notes on the issue but never followed up. I have now left approximately 20 messages and spent a total of 3 hours and 40 minutes on hold across multiple calls.

      Two weeks ago, my account rep had messaged the manager while I was on the phone and relayed to me that the manager would, in fact, call be back by the end of the day. Unfortunately, I am still waiting.

      I called back to let my rep know that I did not receive that promised call and asked her to close my account and send a refund, Unfortunately, I am still waiting for that to happen as well. I continue receive "balance due" notices.

      At this point, I am requesting immediate action: I want both my account and my husband's account closed, along with a full refund for the amount we overpaid. The lack of responsiveness from Kabat’s customer service has been deeply disappointing. Given that we have encountered the same billing issues on both accounts, I am concerned that other customers may also be experiencing similar double-billing issues without realizing it. I hope this complaint prompts Kabat to address not only our case but any broader issues affecting its billing practices.

      Thank you for your attention to this matter.

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 8, 2022, I purchased 2 pair of compression socks. I NEVER EVEN TRIED THEM ON. I called on July 2022 to discuss with them how to return them and get my money back. I was referred to another person in that department - NO ONE EVEN GOT BACK TO ME. I again called on August 1, 2022 and was told there was no one in that department because it was closed. I called again on August 30 and was referred to Jennifer and left a message. NO ONE GOT BACK TO ME. I called on September 1, 2022 and was told we don't deal in compression socks any more. I made the remark I will just be out the money I paid for them. She said "yes".
      That is when I called you people at BBB. I have a receipt, but don't know how to upload it.

    Kubat Pharmacy, Inc. is NOT a BBB Accredited Business.

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