Complaints

This profile includes complaints for Burlington Capital's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Burlington Capital

  1004 Farnam St # 400 Omaha, NE 68102-1885

• 

  Allen Creek Apartments

  2600 Peoples Lane Suite 7 Burlington, KY 41005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The resident manager called my sister on a three way call in Memphis. Stated that my mother and cousin are in danger, looking afraid and sleeping on the patio. Come to Murfreesboro to get them, look for the building with the long U-Haul and gray Honda. She stated that she did get a call about someone sleeping outside and that she seen my relatives but they look fine. I’m being charged for late fees and holes that were repaired, I was told that I wouldn’t not be charged for nail holes, the office was locked when I attempted to pay May rent and closed when I returned to pay with no drop box resulting in turning it in the next day, was told I wouldn’t be charged. Was scheduled for walk thru on Tuesday, but contractor entered Monday for pictures. The next day prior to walk thru and returning of keys, the contractor entered and removed 3 personal items left before the walk thru. Manager stated that she didn’t authorized him to remove anything and called him in which he agreed that he had them and would return them. My mother’s clothing and hearing aids were taken, now I’m getting charges that are now coming to my attention.

  Business Response

  Date: 07/02/2025

  The late fee for May that Ms.
  Parker was charged is valid.  She did not
  pay rent for May until May 6, 2025, at which time she still owed a balance for April
  charges.

  *** ****** did fill in the nine
  (9) holes in the walls found throughout the unit.  However, our contractor did have to sand the
  holes that were repaired by *** ****** and charged us accordingly.

  On June 2, 2025, *** ****** turned in the keys
  to the unit to the property manager, thereby officially relinquishing possession
  of the unit.  At that time, a final
  walkthrough of the unit with *** ****** was scheduled for June 3, 2025.  On June 2, 2025, after *** ****** turned in the keys to the unit, the contractor
  we use to remove remaining items from our units went to *** ******’s former
  unit, took pictures of the items that were left in the unit, submitted a quote
  for removal of the items to us, which we approved on June 3, 2025.  Our contractor returned to the unit on June
  3, 2025, at approximately 1:30 pm and found that most of the items had already
  been removed, so they removed the remaining items at no cost.  Later that day, management contacted the
  contractor and asked them to return the suitcase, shower chair, and fan that a
  former resident asked about.  The
  contractor still had the items on the truck and returned them to the property
  at approximately 5:30 pm on June 3, 2025, and confirmed that the items were
  returned in the condition they were found and that the suitcase was never
  opened.  We have no record of the
  suitcase contents and cannot be held responsible for personal belongings left
  in the unit after a unit is vacated.

  In accordance with Tennessee law,
  a final account statement has been prepared and sent to *** ****** at the last
  known mailing address we have on file for her.

  
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** with Burlington Capital allows the employees to treat certain residents with disrespect. They do not care about the conditions of the property. My apartment flooded a couple of years back. I’m pretty sure they never had it inspected to see if it’s livable. It was not lived in for 2 years they moved me I. Knowing it has mold the door frame is not secure. The apartment has mold, along with other issues. I’ve put in work orders. I’ve complained face to face. They move their family and friends here and that’s their main concern. Not that I lose sleep due to the domestic violence calls in the middle of the night. I’m being asked to move because I’ve made 3 attempts to talk with the property manager before I signed my lease because I just didn’t want to sign saying it’s ok that I live with mold. I was stuck in traffic the first appt. I emailed no problem I was rescheduled I showed she was not there and had my file I was told. The third time she was there and refused to see me saying she did not have time for our scheduled appointment. I asked if she could contact me when she has time. I did not hear from her until she had them put the letter on my door to move in 30 days. I’ve reached out to the office no follow up. I’ve called *** several times because and left messages. But he has not followed up. To which he never heard me out anyhow. He always rush me of the phone and never follows back up. I feel this is a retaliation from me threatening to call the news and other agencies after the asst. property mgr. Sister in law who stays out here with her sister let a bird in my apartment and ****** kept saying they were working on getting it removed when I got off work she had the door locked and was speaking to me through the door and told me to come back in the morning. Not even looking up I said I was going to call channel 6 she said ok. I called *** the next morning and he cut me off as usual and called the office. I waited over an hour he did not follow up I left a msg

  Business Response

  Date: 04/21/2025

  Our accounts of events differ greatly from those  expressed by *** *****.  We have always responded as soon as possible to maintenance requests, and remedied matters as soon as possible.  We do not treat residents differently as all are held accountable to the same policies and procedures.  In addition, we hold our employees to the highest standards regarding their job performance, professional behavior, and accountability for their actions.

  Customer Answer

  Date: 04/21/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I’ve attached just one of the times that ****** got up out of her bed because the police came. I’ve attached one where she did not use their key to enter and do their routines. Their routine threatens that if they are not able to come in it is a violation  yet they kept passing me by. However the maintenance men that took off with the key could have been disgruntled. I have a video of them talking about management. How they need to stick together and fight against them. I have uploaded pics of some of the conditions. I take them periodically to show they have not done their job. They mark off work orders as done and they don’t be done. I have the pic of the bird in my apartment after them going in and out of my apartment. ****** was very nonchalant probably because it was her sister in law who let it in I have pics of them entering without 24 hour notice. I mentioned it to ****** and she said they do not have to when there are open work orders. I let her know that is not true. I’ve gone by there several times to speak with ***** and she would either not be there for the scheduled appointment or refused to see me on our scheduled appointment. They gave me one key when I moved in and it fell off my key ring right before Xmas and I called the after hours line and I took screenshots of them too. The service was turned off. So I knocked and rang ******s camera doorbell. She did not answer. A few days later I got the letter about being violated if a resident knocks on and employees door. Wow she let me walk in her apartment right after she moved in. That’s how I know she has a back splash black appliances and that was more important for maintenance to do than to do something in my apartment.***** didn’t even know that I had a handicap stove that goes on and off when it wants. My dishwasher must have a lot of mold behind it because it attached to my dishes. I have a pic of it too. Her sister and sister in law’s apartment I’m pretty sure was fit to move in. ****** cares more about them than doing her job. I went to the rental office after a long night of police activity and while I’m telling ***** she mentions about her niece and nephew having to endure the chaos bit about me living next door. It’s a violation to continuously have domestic violence. Out of the same individuals. But every time they are finding a reason to threaten me. If you would like more videos and pics please let me know. Also the area manager is unbelievable he cuts me off every time and never hears me out. I just wanted peace. I go to work, I pay full rent, I minds my business. I did not move here to be retaliated against . They have a high turnover in maintenance and that has always been the excuse. ****** said back in October they had a brand new frame and door but had to get someone to install. They were to come on a Saturday and they never came. It’s been lie after lie. The doors with water damage from the flood ***** said she was going to have them changed out right after I moved in and we did a walk thru. There was a lot she said she’d do. They hadn’t even cleaned my apartment before I moved in. I’ve been breathing in mold spores for months. ***** tried to lie and say she had it inspected I asked her when because I  have cameras inside and out. If tablets are coming up stolen by employees I need to protect myself and my things. So no I have had a lot of sleepless nights and then go into work to serve my community. Tired and all I still treated people the way I wanted to be treated. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 04/28/2025

  *** ***** has lived here for over
  a year.  She has allowed several unauthorized individuals to live in her
  unit.  In February of 2025, the U.S.
  Department of Housing and Urban Development (HUD) conducted the annual inspection
  of the unit occupied by *** *****.  Three
  of our employees accompanied the HUD inspector during the inspection.  The
  damages depicted in the photographs that *** ***** attached to her complaint were
  not like this in February when the unit was inspected.  *** *****, without
  authorization, changed her locks, did not give us a key, and refuses entry
  every time maintenance comes to our unit.  We understand the seriousness
  of the situation and have tried on multiple occasions to fix any items that
  she has brought to our attention.  

  Customer Answer

  Date: 04/29/2025

  How is it that I am sending my responses and you are not able to see them? 

• Initial Complaint

  Date:01/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved by management paid 50 for background check told manager about past eviction so she knew told her about past ex who caused problems so she knew but once he became a problem She had issues with me and when I told her I wanted to speak to management it got worse because she shared personal information with community action then she denied delivery of my mail 4 times and the ups delivery guy told me and also told me that she was going to put me out that she had it out for me then she also sent maintenance man in twice supposed to fix air conditioning and change filter and never changed the filter or fixed the air and also had the maintenance keep my key that I had left in the door and when I called her about this and other things she would never answer or call me back so she evicted me for being evicted when she knew and when I paid 50 for background check plus has not returned my deposit or sent me a letter telling me why she hasn't returned it to me she is very unprofessional she tells the tenants business to others and does not show any respect for position she is a liar and a gossip and doesn't deserve to have the position as a manager

  Business Response

  Date: 02/10/2025

  This is the information that ***** ******* gave to me.

  **** *** had applied to ****** ****** and moved in. While doing an audit on Real Page, ****** ****** found out that there was discrepancy in the application that **** *** applied with. She stated that she did not have an eviction in the past, but she did. So along with other issues that accrued during her stay. She was taken to eviction court. The judge granted the eviction against her for her to move out.

  ********* *******

  Customer Answer

  Date: 02/12/2025

  I just received this letter today

  Business Response

  Date: 02/13/2025

  We have already submitted our response to the Complaint and have nothing new to add.

• Initial Complaint

  Date:09/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********* ********** June 30, 2023. Upon moving in, my apartment was not ready. The tubs were filthy, the towel rails were missing from bathrooms, screens were missing from my windows, paint was chipping from the walls, closet door is missed up, loose electric sockets, there was no trim around one of the bedroom doors, and all the room and restroom doors close, there were holes in the restroom wall due to the ropier paper holder not being properly installed. I’ve contacted the office and the regional manager regarding these issues several times regarding these issues along with other issues such as my heat being out for one month (during the winter) and my toilet being backed up for 4 months. Still not reply or any attempt to fix these issues. I also had to contact the office regarding my renewal because no one ever contacted me and when they finally did provide me with a notice it was not until July 2024 (which was after my renewal was due). I am not happy with the management efforts. The manager ***** is rude and does not take ownership of her mistakes. I will be filing a complaint with Code Enforcement and sending my rent to escrow due to not fixing any of my maintenance request.

  Business Response

  Date: 09/16/2024

  Our management company
  was not in possession of this property at the time this resident moved into the
  community. We are very sorry to hear that the condition of their apartment was
  not up to standard on the day of move-in. After we took over management of the
  property, we were made aware of their maintenance concerns, and we have made
  multiple attempts to enter the dwelling. We have several documented occasions when
  our staff tried to enter the home to inspect and complete any necessary
  repairs. Unfortunately, the resident had unrestrained animals inside,
  preventing us from entering. We would be happy to arrange a time that is
  convenient for the resident to enter and complete all repairs that may be
  needed. 

• Initial Complaint

  Date:08/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Shiloh Vilas in May of 2024 and applied for an apartment. They told me that I would be placed on a waiting list for an apartment. I had an appointment with them in June of 2024 but was told the person my appointment was with was no longer with the company. They then scheduled another appointment for July 23rd, 2024. At this appointment I provided them with my proof of income, and I was told I qualified and was approved for an apartment. I was told they would contact me once an apartment had become available. I have tried reaching put multiple times and left multiple voicemails to find out my location on the waiting list and no one returns my calls. At this point i feel like I am being discriminated against.

  Business Response

  Date: 08/27/2024

  ******* ******* was pre-qualified based on the information she provided.  She still needs to complete a full application and pay the applicable fees.  The subsequent appointments were made so that she could complete the application process, which she failed to do.  She was not told that she had been placed on a waiting list.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was visiting one of their properties located **** ********* ******* *********** ** ***** called ******* ** **********. On March 27th, upon going to the visitor section, per the signage arrow, the rental car I was driving was missing. I called the police who advised me the car was towed by ***** ******, who was contracted by ******* apartment complex. The tow company refused to disclose their location to retrieve my belongings, which had my medical device, necessaties needed to return to ******* via *** airport. I contacted ******* ** ********** who also refused to disclose the location of ***** ******. I called their management, Burlington Properties, spoke to Ann ***** who blew us off, referring me back to ********** *******. I ** * **** ******** ******* ******* *********** *** had my car illegally towed and was denied access to personal belongings. Teresa from the apartment complex stated my 88yo grandmother who has never driven and deaf should know the parking spaces for visitors. I parked where their sign directed me and was penalized and inconvenienced.

  Business Response

  Date: 04/06/2023

  Ms. ****** was a visitor who parked her car overnight in a
  non-visitor parking space. Ms. ******** car was towed, and she tried to say we did not have a
  sign on the property. There is a large sign at the entrance of the parking lot, and a notice
  on the office door giving the name and phone number of the tow company. The property manager also informed Ms. ****** that it is the resident’s responsibility to let their guests know where to park. 

  Anne ***** did not speak with Ms. ****** about this situation.  Anne ***** did receive a call
  from a man named Preston (assuming the guest of Ms. ******) who informed her that his
  rental car was towed and that he was unable to reach the towing company.  After speaking with a representative of the towing company, Anne called Preston back, and then called the towing company and merged
  the call with him.  Preston left a message with the towing company. Anne also
  texted the towing company and asked them to reach out to Preston. Preston says he did not have an issue with being towed but was frustrated that he couldn’t find out where his car was; he thanked Anne for all of her help.
  

   

  Customer Answer

  Date: 04/06/2023

  The picture of sign does not say anything about towing other than parking in fire lane and arrow for "visitors"  points to left. No other directions regarding designated parking provided. My grandmother,  ** **** *** since this incident I've learned the ******* has refused to give her nor caregiver a parking pass. * **** ******* * ********* ********** **** **** ***** ***** ******* **** ** * ****. I have retained an attorney. 

  Customer Answer

  Date: 04/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Annette ******

  Business Response

  Date: 04/19/2023

  Please see the attached picture regarding parking and towing which we believe speaks for itself. Since Ms. ****** has retained legal counsel, we will not submit future responses to this complaint on this platform.