Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  We understand the obligations set forth under the Fair Credit Reporting Act (FCRA); however, this is not the basis of my concern. That said, I would appreciate it if you could clarity:
  
  
  ??How long is information obtained under the FCRA retained?
  ??Once that information is no longer needed, how is it removed, and what happens to it afterward (e.g., archiving or deletion?)
  
  
  Under the Nebraska Data Privacy Act, We again request that all of our sensitive personal data including, but not limited to, driver's license, pay stub, and any personally identifying information-be permanently deleted from both your internal systems and AppFolio's database/system. Please confirm when this deletion has been completed. 
  
  
  In addition to my privacy request, I would also like to raise concerns regarding the lack of clarity in the qualification process. When I contacted the property manager directly to inquire about qualification criteria, she gave me no definitive guidance-only that I would need to apply online in order for a determination to be made. ( I asked to fill out a paper application and was told it’s online only and that’s not an option )
  
  
  This left me without any useful insight prior to submitting sensitive personal data.
  
  
  I respectfully ask that you review ******* ***** website. There are no applicant qualifications or criteria’s listed such as minimum credit score or monthly income requirements, This further adds to my concern, as the absence of a transparent or consistent application process can lead applicants like myself to feel unfairly treated or profiled.

  (Both attachments show the lack of transparency and is clearly validated in the statement listed below. Criteria's and predetermined thresholds should be fully available in its entirety prior to applicants submitting personal data and under no circumstances should the thresholds vary by property that in itself is inequitable) 

  (Eg. Minimum credit score, monthly income requirement 2x the rent)
  
  The following response provided raises concerns:
  
  
  "All applicants go through the same screening process. We look at credit history, criminal background, and rental history. Specific scoring thresholds may vary by property and are subject to change. However, we are always happy to answer application questions about qualification criteria prior to application to help guide their decision-making."
  
  
  From a business ethics standpoint, there should be a clear and consistent set of qualification criteria such as credit score thresholds, income requirements, and background standards-across all properties and platforms. Without consistency and transparency, the process intentionally fosters  bias or leave applicants uncertain and unprotected, the process needs to be more transparent and equitable for all applicants.
  
  
  Full transparency across all properties would prevent applicants from wasting time and money on applications they have no realistic chance of qualifying for. 

  Again, please confirm the deletion of our personal data as requested per the Nebraska Data privacy act and I would appreciate clarity in regards to the questions above. 

  Lastly I was told over a brief phone conversion I was denied due to the rent to income ratio, however I received a letter stating something completely different.

  
  Sincerely,
  
  
  
  *****

  

  Business Response

  Date: 06/25/2025

  Thank
  you for sharing your concerns.

  NP
  Dodge-managed communities offer a convenient online application as well as the
  option to submit a manual application at any community office. Regardless of
  the method chosen, all application information is entered into a secure
  software system. This centralized process supports applicant privacy, protects
  sensitive data, and enables efficient and equitable applicant qualification with the assistance of a third-party
  consumer reporting agency.

  Our
  online application platform is designed to provide clear and accessible
  disclosures prior to submission, including:
  1. A summary of Application Requirements on the
  homepage; an image of the home page for the unit you applied for is attached.

            A. APPLICATION FEES ARE
  NON-REFUNDABLE

            B. Each occupant over the
  age of 18 must submit a separate rental application

            C. Applicants should be
  prepared to provide: payment of the
  application fee, a valid form of
  identification, proof of income, and three years of
  residential history, including contact information for rental references

  2. At the conclusion of the application process,
  applicants are again provided:
           A. Notice of the non-refundable
  application fee
           B. Terms of Agreement, outlining
  qualification considerations such as credit history, income-to-rent
  ratio, criminal background, and rental history
           C. Applicant Authorization, which allows us to
  verify the information provided and obtain third-party consumer reports
  through providers such as AppFolio

  These
  disclosures are in place to promote transparency and to help applicants make an
  informed decision prior to submitting their application and payment. For
  your reference, we have attached a copy of your disclosures from pages 4–8 of
  your original application. Regarding
  your concern about minimum credit score requirements; specific scoring
  thresholds may vary by property and are subject to change. However, we are
  always happy to answer specific applicant questions about qualification criteria prior
  to application submission to help guide their decision-making.

  We
  also acknowledge your request to have your application and personal data
  deleted from our records. While we understand and respect your concern, we are
  obligated to retain applicant data for a period of time to ensure compliance with the
  Fair Credit Reporting Act (FCRA) and the Fair Housing Act. This retention ensures
  that we can demonstrate equitable and consistent practices and respond
  appropriately to any future disputes.  This practice is also in line with industry best practices and is something you will encounter with most third-party management providers.  

  Please rest assured that your personal information is stored securely, is used
  strictly for lawful screening and compliance purposes, and is never shared or
  used for marketing purposes.
  

  As
  a gesture of good faith and in consideration of your request, we have processed
  a refund of one application fee, which will be returned to the credit card
  associated with your application.
  We
  hope this provides clarity regarding our process and policies. We appreciate
  your time and understanding as we work to meet both legal obligations and high
  standards of customer service.

  

  Business Response

  Date: 07/03/2025

  Thank you for bringing your concerns to our attention. We take all feedback
  seriously and appreciate the opportunity to provide clarification.

  Application Process and Qualification Criteria
  Our rental application process is designed to follow an industry-standard
  process, like other financial services, and while general qualification factors
  are disclosed in advance, the specific thresholds are proprietary and assessed
  holistically, similar to a mortgage or auto loan. All applicants are screened
  through the same third-party system, which evaluates consistent,
  non-discriminatory, factors against pre-determined thresholds such as:
       Credit history (Credit score, bankruptcies, accounts in
  good standing, accounts in collection)
       Rental history (Landlord-Tenant Disputes)
       Verifiable income (Income to Rent Ratio, Estimated
  Disposable Income After Debt)
       Criminal Background

  NP Dodge is a third-party management firm; therefore, specific qualification
  thresholds may vary by property based on ownership risk tolerance, development requirements,
  and underwriting standards.  In your
  case, a copy of the executed online application—which included these
  disclosures—was previously provided.

  We do understand and respect your desire for more detailed information
  regarding qualification thresholds. While our teams are trained to assist with
  application-related questions, they are not able to fully prequalify applicants,
  and we rely on the third-party provider to calculate the screening results to
  ensure consistency in the screening process.

  Manual Application Request
  Our team doesn’t recall a request for a manual (paper) application. They do recall your offer to physically bring in paycheck stubs and photo IDs to the office, however, even
  when a manual application is submitted, the information is still loaded into
  AppFolio’s application and screening platform for uniform processing.

  Denial Reason
  As required under the FCRA, adverse action notices are issued with the stated
  reason for denial. If any discrepancy occurred between the information shared
  during a phone call and the written notice you received, we apologize for the
  confusion. The written notification remains the official documentation
  regarding your application status and is produced directly from the application
  and screening platform. 

  Data Retention and Deletion
  Under the FCRA, consumer report information obtained during the rental
  application process is typically retained for a minimum of five (5) years as
  part of compliance and legal documentation practices. However, per your request
  and in accordance with the Nebraska Data Privacy Act, we have deleted your
  personal data from our internal system. This includes driver’s license
  information and paycheck documentation. 
  The birthdate and social security number listed on your applications
  were amended to remove your personal data as well.   

  AppFolio, is a
  third-party consumer reporting provider that maintains its own privacy and data
  retention policies. Screening reports are available to view for 3 years, by
  limited roles, and deleted after 6 years. 
  Your deletion request was escalated to AppFolio in alignment with your
  directive and we will relay their response once received. However, we strongly recommend
  you contact with them directly regarding the data they hold independently of NP
  Dodge Management Company.

  Commitment to Fairness
  We understand the importance of transparency and consistency in the application
  process. While our practices are designed to protect both the applicant and the
  property, we recognize your feedback and will continue to evaluate how we can
  improve clarity and communication for prospective residents across all our
  communities.

  Thank you for your time and consideration. 

  
  

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I received a email after applying for a tax-credit income restrictions unit and was denied to my credit report information that I had frozen due to Id theft & breach of information. There was also a dispute in regards to an outstanding balance that was not owed. Prior to app processing I explained this to the Rental Manager & also provided a Vawa letter stating my protected status. Denied housing

  

  Business Response

  Date: 05/20/2025

  To Whom it May Concern, 

  Our records show that you applied for an apartment home on September 18, 2023. In accordance with fair housing regulations, we provided you with an Adverse Action Notice and HUD/VAWA forms on September 26, 2023, and again on October 10, 2023.
  After receiving your completed HUD/VAWA form, our team conducted an additional internal review and engaged in an interactive process with you to ensure a full understanding of the factors that may have influenced your rental application outcome.

  As communicated via email on November 6, 2023, the Violence Against Women Act (VAWA) provides certain protections to applicants in HUD-covered programs, specifically regarding housing denials related to domestic violence, dating violence, sexual assault, or stalking. However, our decision to deny your application was based, in part, on your current rent-to-income ratio and a reported collection debt from a previous housing provider.
  As you confirmed in writing, this housing-related debt is not directly tied to an act of domestic violence. Therefore, it is not protected under VAWA and remains a valid consideration in the application process. In addition, lease violations unrelated to domestic violence may be considered in our decision-making process. Based on the information you provided, it appears that unresolved issues with a housing assistance provider may also be negatively impacting your income-to-rent ratio.

  Applicants who are declined may reapply after 90 days. However, we recommend addressing the outstanding housing debt prior to reapplying to strengthen future application consideration.  Please also note, we no longer manage the property you originally applied at.  

  We mailed a copy of the correspondence and the Adverse Action Notice to the address provided in your original application. If you would like us to resend previous communications, we are happy to do so but we did not attach them here as they contain personal information.  

  Thank you for your time and consideration.

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* identifying himself with NP Dodge company reached out via unsolicited text on 7/24/24 asking about acquiring our house to resell. I responded that we had no interest, and texted the reply of “I’m out,” which was the phrase he referenced to “opt out” of further contact.
  
  Today, 7/31/24, I was contacted again by NP Dodge via unsolicited text regarding selling our home to them.
  
  These contacts are unsolicited. These contacts are unwanted. I responded via text that I wished to opt out from further contact. This company is badgering me and it is unwelcome.
  
  Photo uploads show their initial contact to me on 7/24/24 ********* My response is shown, along with the immediate reply from NP Dodge that came from a different number, and then I was contacted again today 7/31/24 after asking to opt out. I want them to stop contacting me (and others) unsolicited, and want them to respect my (and others’) wishes not to be bothered about selling my home. I have NEVER advertised my home for sale, and when I do, I will reach out to professionals if I require assistance!

  

  Business Response

  Date: 08/02/2024

  Good Morning,   I have reviewed the complaint. For some reason I cannot open the attachments. I would like to visit with the Gentleman who filed the Complaint because we do not have a Agent with the name of ******. I searched Kevin also to see. There are two Agents with us with the name of Kevin however neither  one is Licensed in Iowa. I would suspect that "******"  is trying to set up the Complainant for some type of Fraudulent activity.  Please let me know if you have anymore information about "******". He is  not Licensed with me and all the Iowa Licensees with the NP Dodge Real Estate Co. are under my supervision.

   

• Initial Complaint

  Date:06/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  Fraudulently selling land without transfer of title and failure to remedy will not and can not be satisfactory for any reputable business. This is exactly why it has been reported to this agency.

  
  
  Sincerely,
  
  
  
  ******* ******

  h agents employed by NP Dodge. NP Dodge listed 8.83 acres including both parcels, sold both parcels and
  received money for both parcels. I called NP Dodge directly to resolve the problem. I spoke
  to them on the phone and you confirmed that they did intentionally sell me the entire
  8.83 acres and they understood that I did not receive what they sold me. I was told I would need to sue them in order to get the land they sold me. I still have not received the other property I purchased. If this is not fraud I do not know what is. I have included the contract and the listing for supporting documentation.

  

  Business Response

  Date: 06/27/2024

  Good Morning,  I am very aware of the situation with ****** and we are actively trying to resolve the matter for him. 

  

  Business Response

  Date: 07/23/2024

  The Consumer has informed NP Dodge Real Estate Sales,
  Inc. (“NP Dodge”) that he has initiated legal action in additional forums
  outside of the Better Business Bureau.  As a result, NP Dodge cannot
  comment further on the Consumer's Better Business Bureau Complaint while the
  other legal action is pending.  NP Dodge is committed to fully
  investigating and discovering all relevant facts and working to resolve this
  matter as appropriate based upon the facts.    
  

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The only elevator in the apartment building we live in has been broken for over 3 months now and my disabled mother has been trapped upstairs the entire time without access to health care, food, laundry, trash removal, etc. The elevator has been broken since 12/27/2023 and we notified them by email as of 1/2/2024 when we were notified they took over managing our property. We told them my mom is disabled and that she needs to be able to get to her medical appointments ASAP. This management company has wasted time and I honestly think they just want her to die so they can rent the place to someone else. There is no reason why it should take 3 months to fix an elevator. They have continued to make excuse after excuse, but after speaking with an expert on the Elevator Safety Board they could not comprehend why the elevator is still broken. They have not offered any accommodations and have denied every option we have presented, including a deduction in rent. This company is holding my mom hostage and no one cares. I have reported this to the city, county, and state but nothing has worked. The only thing I have not done is criticize them directly on social media since I do not want them to have reason to retaliate against me. There is one option I have not done because it would require me to leave after a certain number of days of the elevator not being fixed but I am not able to move. My mom just wants to be able to live her life instead of being held hostage in her apartment against her will. The management company does not care if she dies or gets hurt. I cannot afford a lawyer so this is my last option. ADA can't help because only a few people in the building are disabled and they only take on cases affecting many people.is the manager whose office is at Aberdeen Apts and I have never met anyone so rude and ableist in my entire life. If she is a reflection of the entire company then I hope this company ***** ** **** ***** ** ******** Just fix the elevator!

  

  Business Response

  Date: 04/15/2024

  Dear *** ******** 

  NP Dodge Mangement Company and the Owner of the property are as frustrated as you and your mother on the elevator repairs. One of our first priorities after taking over management of the property was to work with the elevator contractor and secure funds so we could approve a contract for repairs. 

  The contract was approved on our end in early March. The vendor confirmed the part needed had arrived, but that the vendor was having a conflict on which of their locations should install the part - Omaha or Des Moines. They finally solved their internal issues last week, and we had an operable elevator 4:30 Friday April 12th.

  Unfortunately, within 24 hours the elevator shut itself down again, and we are now waiting for the service team to arrive.

  We have also talked to the city, county, and state agencies as well as the housing authority. As of today, we have added our attorney to the list of people trying to help us get this resolved.

  Your household is not the only person affected by this situation, but please be assured we are doing all that we can as quickly as we can to get the elevator up and running. Should you wish to discuss this situation further, please feel free to reach out to our Corporate office at ************. ******** will also continue to update the building residents on any progress we may have with this situation.

  Sincerely,

  ********* ******** 

  President,  NP Dodge Management Company.

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ******* ********ed the floors in the bathroom and soaked a portion of the carpet that cuts off before you walk into the bathroom. I did not report this issue as I cleaned the water up myself until I found what I thought was mold in my bathroom closet. I notified NP Doge emergency maintenance around 7am and no one came. I contacted Woodridge around 10 am the same day asking if anyone had taken a look at it and no one had. A work order was put in by an employee in the lease office and around 3pm, the issue was not resolved until I left my job to visit the leasing office in person. The property manager had stated it was not mold it was mildew and maintenance had finally taken care of the problem.
  Woodridge and NP Dodge have failed to report to any issues I’ve had in a timely manner. Due to the leaking from my bathroom ceiling I was unable to stay in the apartment for 5 days. A hole was left in the ceiling until maintenance had drilled cardboard to cover it on Nov 12 2023 which stayed until it was fixed.

  

  Business Response

  Date: 01/25/2024

  We would like to express our gratitude for bringing your
  concerns to our attention. We appreciate the opportunity to address and resolve
  them.
  
  We understand that experiencing multiple maintenance issues within a brief period
  can be frustrating.  According to our
  records, our staff responded promptly on October 26th when you initially
  reported a maintenance concern through our emergency maintenance line. We promptly
  scheduled a professional plumber for November 10th after you informed us the original
  repair was not fully effective on November 7th.
  Unfortunately, the plumber had to reschedule due to a COVID
  outbreak at their business, and our attempts to find an alternative trade
  partner sooner were unsuccessful.

  During the delay, we ensured proper ventilation in the area by leaving a hole
  in the ceiling, which allowed for drying and prevented mold growth. While the
  cosmetic appearance may not have been ideal, the home remained habitable. Upon
  your request, we placed a piece of cardboard over the area as a temporary
  solution until the plumber and a professional drywaller could complete the
  permanent repairs. The drywaller was originally scheduled to finish the repair
  within 48 hours of the plumbing repair but were delayed by a couple of days
  until they received your permission to enter the home.
  
  I apologize if the timing of our response to the subsequent service request on
  January 10th did not align with the urgency of the situation. Please
  be assured that we strive to address all reported issues promptly.

  
  While we remain confident our team can provide quality
  housing and services, we understand you would prefer to relocate at this time. We
  are prepared to waive the Option to Cancel fee outlined in your rental
  agreement totaling $811.00 and will waive the need to provide a 30-day notice
  to vacate. You may provide a, written, notice of your intent to vacant the apartment
  home to the management office anytime within the next 30 days and we will
  prorate your final month’s rent and fees based on the date of the notice and
  the date the unit is vacated. We only ask that you remit the reletting fee of
  $385.00 to help offset our expenses related to early lease termination and
  unexpected vacancy loss. We believe this offer is fair and in-line with what
  you proposed to our on-site team earlier this month.    

  Thank you again for bringing these matters to our attention.
  We sincerely apologize for any inconvenience caused and are committed to
  resolving them to your satisfaction.

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NP Dodge is trying to charge me a late fee of 130 which is in my lease I understand but they say is not over with .so a late fee should only be charged after the fourth

  

  Business Response

  Date: 12/04/2023

  Hello-

  I am the Managing Broker for our 8601 Dodge Office. I spoke with *** ***** this morning when she came to the office. She was upset that ******* ****** (her property manager) was charging her the $130 late fee and it was only December 4th. I told her at the time that I did not know exactly what her lease said but I could do some research. She proceeded to tell me her lease states the rent is late on the 4th of the month. She thought since she was paying on the 4th it should not be counted as late. 

  Come to find out per the attached lease, her rent is due on the first of the month with no grace period. It clearly states in paragraph #2: if landlord does not receive full payment of the monthly rent by the 1st day of the month there will be a $130 late fee.

  Thank you!

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for deposit of $350.00 for my apartment at Lofts on Main. The move in date was supposed to be Nov 1st. I had been asking the leasing agent if I could go to the apartment but she said I had to wait for compliance to come back before seeing it and I explained that it may be to far and I wanted to make sure it would work. I am fleeing a DOMESTIC VIOLENCE SITUATIION. It is stated that the security deposit has to be paid within 48 hours of being approved.

  

  Business Response

  Date: 12/08/2023

  Dear *** ***********

  I have reviewed your application for Lofts on Main, and because of the construction delays preventing you to move into the apartment when you needed to, i have requested accounting to process a full refund of your security deposit.

  The check will be sent to the address noted on your application and should be mailed out today.

  I am sorry that we were not able to meet your needs or time frame at our community, and please let us know if you have any further questions,

  Thank you, and we hope you and your family have a happy holiday!

  ********* ******** President

  NP Dodge Management Company