Reviews

Review Details

• Review fromRudy P

  Date: 10/09/2024

  1 star
  They are fraud. They did not honor lease agreements. They only honor what benefits em.
  

  NP Dodge Company

  Date: 10/11/2024

  We are saddened by your response. Our tenants are very important to us, we and follow mutually agreed upon lease agreements and the landlord tenant act according to law. It’s unfortunate your misunderstanding caused a bad experience.

• Review fromDejenaire A

  Date: 08/21/2024

  1 star
  I applied for the 30 metro location. Desperately seeking a new place to live, the clause online states to contact the leasing office. Your leasing people at this location will answer and put the phone straight on hold and then hang up. That is not good customer service at all. I would at least like an answer on my application status
  

  NP Dodge Company

  Date: 08/23/2024

  Dear Deja,

  I've followed up with our team at the 30 Metro office and have found that during the times you may have been trying to contact them, we were experiencing technical difficulties with our phones. 

  It looks like we have an appointment scheduled for you the morning of the 29th, but if this is not correct, please let me know.

  The office is also going to try and reach you again today to confirm that date/time still works for you.

  Thank you for bringing your concerns to our attention, and please let us know if there is anything further we can help with!

   

• Review fromNa M

  Date: 10/29/2023

  1 star
  My roommate and I rented in a citadel townhomes and apartments. Someone for maintenance came in while roommate was showering and did not tell us why they had gone or sent an email letting us know they’d be going in. Before moving in found that room was infested with roaches and let them know they needed to spray. They did but still didn’t help much. Also let them know that there was an issue with bees coming into our apartment room and DID NOTHING ABOUT IT. There was so many issues. The management is so rude and ask for money upfront and as soon as possible but never fixed the bee issue. My roommate had to ask her lawyer to get involved and asked for advice to see what we can do. It’s ridiculous that they never resolved issues and they have maintenance people come in and out of room with out even notifying us.
  

  NP Dodge Company

  Date: 12/07/2023

  Thank you for bringing your concerns to our attention.
  We are sorry to hear your experience at Citadel Apartments didn’t meet your expectations.
  NP Dodge managed communities are to follow strict policies before entering an occupied unit. When we do not have advanced permission to enter by the resident, 24-hour notice is to be provided prior to our entry unless it is to address an emergency or life/safety hazard. Even then, the service technicians are to knock at the unit entry door and loudly announce their entry, to help prevent the situation you described. If you would like us to investigate the incident further, we would be happy to do so with more information.
  Upon review, I can confirm your unit underwent pest control treatments, including the removal of bees in October after the issue was reported. A third party, professional, pest control provider completed the necessary treatments and provided detailed notes indicating that they found one dead wasp in your apartment home, but no live or active pests were found. Since no additional concerns were reported, they did not schedule a follow-up inspection.
  The Citadel team attempted to be proactive in their communication with you regarding your delinquent rent in an effort to resolve the matter before it resulted in a formal eviction. I apologize if our team’s communication seemed harsh; their intention was to emphasize the urgency of the situation and ensure that you were aware of the importance of making the payment at the agreed upon time.
  Thank you for bringing these matters to our attention, and please let us know if there is anything else we can assist you with.