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Business Profile

Towing Company

Heartland Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Important information

  • Customer Complaint:
    While BBB continues to accept and report complaints against this business and fulfill its responsibility to inform businesses of communications from its customers, this business has indicated that they will not respond to complaints forwarded by BBB.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I currently park my car in a public lot off of 13th and Harney street- rented by the Law Firm I work for. We are given 3x3 passes that, for one, don’t fit in anyone’s review mirror. I always have my pass tied up multiple times from the air freshener hanging from my review mirror. The pass is so tied up that it would physically be impossible to fall down on its own. On December 18th 2024- the company towed my car. Upon calling the company, they didn’t even have to ask me which car was mine… they just knew as soon as I called. I’m 6 months pregnant and had to pick up my car the next business day which was December 19th 2024. I found my pass untied and on the floor or my car. There is no possible way for my pass to have fallen down. This company is a scam and should be investigated for their scammy business practices. Attached is the way the parking pass is always displayed in my car.

    Business Response

    Date: 01/21/2025

    This consumer did not have a pass and could not produce one.  She got towed.

  • Initial Complaint

    Date:11/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car was towed from a lot that was poorly marked. When calling the business to see about car retrieval, I was met with extreme hostility from the man I spoke with. When I told him I needed information about car retrieval because my only car seat for my infant son was in the car, he laughed and told me I better get to Walmart to buy a new one and proceeded to say he was “sick of people like me calling and he should just be able to hang up”. The rudeness was completely unnecessary in an already stressful situation and this man continued to raise his voice at me throughout the call. He should be ashamed at how he treats other people and is a severely poor representative of a company. I understand they are called to do a job, but that level of disrespect when it was no warranted is completely uncalled for.

    Customer Answer

    Date: 11/12/2024

    My car was also severely damaged in the towing process. We have video footage that the car was undamaged prior to the towing and was damaged following pickup. The owner refused to discuss this with me, would not give me his business info, made me pay cash to retrieve my car and refused to provide a receipt, and the DOT number to his tow truck is not active. 

Heartland Towing is NOT a BBB Accredited Business.

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