Window and Door Installation
Pella Windows & Doors of Omaha & Lincoln
Complaints
This profile includes complaints for Pella Windows & Doors of Omaha & Lincoln's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ever since I had my windows install I been complaining about noise from the bed room windows and they keep blowing me off I filled a complaint back in January about Pella and after the work was done they never contacted me asking how thing went so I emailed my sales person no response emailed the company 3 times no response they got their money and now they are done with me
Business Response
Date: 03/24/2023
All,
I’ve spoken with Steve ***** and I will be meeting with him
and his wife on Thursday next week at 5:30pm to discuss with him and his wife
what can and can’t be done to improve the situation. He has my cell
number and my email and will be working with me directly going forward.
Once I meet with him and his wife Thursday I’ll update everyone again.
Thank you!
AARON *******
REPLACEMENT SALES MANAGER
***** ***** ****, ****** ** *****
Direct:
************ | Cell: ************
PELLAOMAHA.COMInitial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had windows in stall in July been haveing issues with them now just had 4 more installed they are noisy I can't sleep the guy was trying to blame the house not the window or saying maybe not enough foam around but it's the glass the noise is coming through the glass . I been haveing so many issues with these windows I over paid for these windows and had nothing but problems with it I can't get anything from the sales guy on this I feel he took advantage of me and my family and just sold us some windowsBusiness Response
Date: 02/10/2023
Business Response /* (1000, 5, 2023/01/19) */
Thank you for reaching out. It is our understanding that our Installation Manager, Service Manager, and Sales Representative met at your home on Monday 1/16/23 to discuss what can be done to improve the situation and our Installation Manager has placed a follow up call as well. We have established next steps and will work with you to assess the resolution upon completion of our next visit in February.
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