Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/16/2023 I took my 2008 **** ****** to Glass Pro to have a remote start installed. I went back later that day
  to pick up my car. That night I drove it to work on the way home the door locks started going up and down by there self. I parked the car. In the middle of the night my wife got up and came back to the bedroom woke me up and said the lights were on the car. I got up and checked the lights weren't on. The next morning I went to leave and the battery was dead. I took the car back to Glass Pro. They had it for a couple of days. They called me and said they couldn't figure out what was wrong. I asked them what they thought I should do. They told me to take it to ****. Ok I got the car back and took it to ****. ********* **** found two wiring harnesses that were cut into for the remote start and had to be replaced. **** also said there is a smart junction box in the electrical system that was damaged, but **** doesn't make or have the part anymore. I have another mechanic that found the part on ****. I ordered it and it will be here the 15th of Feb. I will send pictures of the work and reciept from ********* and the reciept from Glass Pro.
  Thank You for your help,
  Dennis ****

  Business Response

  Date: 02/21/2023

  The wires that were spliced into have to be done in order for the remote start to work with the rx/tx WIRES. As far as the wiring needing to replaced is not necessary. Smart junction box going bad doesn't have anything to do with the remote start. Customer also purchased a black Friday deal that had no warranty but we did honor looking at the car as this is something that should be done as a good business. Customer has not been in contact with us as we could of helped him with finding what part and even installing it. As far as warranty now that other people have had there hands in there other then the dealer we will not honor any claims. This is also stated on the receipt given to the customer. As far as a complaint the customer has NEVER reached out to us to let us know what was going on. Seems a little ill intent.

  Customer Answer

  Date: 03/07/2023

  This junction box has a computer board into. The computer board was shorted out. Mechanic installed new computer board everything is working at this time. When I took my car to Glass Pro I never had these problems. It's to bad 

  that Glass Pro can't admit they made a mistake.

  Thank You,

  Dennis ****

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased remote start for my car 01/14/2022 and paid $******. By February 2022 the remote start no longer worked. I had to bring it in to get fixed 3 times after that for it only to work for 1 day and the next day it would set off my car alarms. In October when it was getting fixed for the 3rd time, they did drive to me to pick up my car and brought it back but then the next day it was setting off my car alarms again. On 10/18 I called about getting a refund and was told the boss was out until the following week and I asked that they call me back when he returned. Never got a call back. On 11/08 I called again and was told the boss was not there, provided my number again and never got a call back. On 11/14 I sent a message on their webpage and finally got a call back saying that a they have a copy of my receipt but cannot issue a refund without my copy, which by my mistake, I do not have anymore. They did not offer to fix it again. I live 35 minutes away from this company anyways and cant keep going back to get it fixed only to have it work for one day. If a refund is not doable even though they have a copy of the receipt I will live with my mistake, but paying $*** for a product that should last a lifetime and not being able to find a solution is a lack on their part and shows that they are providing a service that they do not know how to do properly.
  

  Business Response

  Date: 02/06/2023

  Business Response /* (1000, 8, 2022/12/05) */
  Contact Name and Title: Bob ***** CEO
  Contact Phone: **********
  Contact Email: **********************
  We installed a remote start on her car in Jan. 2022 no known issues until Oct 2022. We have never told this customer that we would not fix the problem. We even went and picked up the customers car to fix it, when we got it to our shop and everything worked just fine. We still went through system and checked everything out and all worked as it should. We have done all of this with the customer not providing a receipt for services done. We are more then willing to help get this resolved but the customer needs to work with us and bring the car in. I do understand that takes time, so does us fixing this issue but we have NEVER told customer we wouldnt fix it. We do not offer refunds and it states that on the receipt she signed as well. We will fix the problem if they would like to bring it into our shop.
  
  
  Consumer Response /* (3000, 10, 2022/12/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Them saying there was no known issues until October is a lie. I called when it stopped working in February. Might have not called until March but went and got it "fixed" and then called in June and July and missed getting it fixed that time because my grandma died but brought it in shortly after and then again in October time when they picked it up. Each time they "fixed" it, it worked for that day only and then next day would set off my car alarms. And I know I called day after each time of those events.I had to try and get it fixed 3 separate times. January - February is all that it worked which was less than a full month. Also, when the gentleman came to pick up my car, he tested it before he had left and it did not work or why would he take it back to the shop? I am not interested in getting it fixed by them at this point because they clearly do not know what they are doing or how to fix their own product that they offer. ************************************************************************************************************************************************************************************************************************************************************************************* This company over all is just scamming *************************************************************************. I don't care about the refund at this point. I don't think they should be allowed to offer products they don't understand and charge high prices for cheap products. He also didn't point out that I was the one that had to do all of the follow ups because I had to call back multiple times because they never did, twice. Anyways, I've never filed a complaint ever before and normally would just let things slid but don't want someone else to get ************. It's been a year and a $*** loss is better than dealing with them. Just ***** it went to a company that didn't deserve it and that was my mistake. BBB, thank you for your time
  
  
  Business Response /* (4000, 14, 2023/02/02) */
  Like we said we would be happy to get the problem fixed at NO CHARGE. Cant do anything else until customer understands that we are trying here but it is only going in one direction. Customer can call to schedule to have fixed FREE of charge.