Complaints

This profile includes complaints for Thrasher Foundation Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thrasher Foundation Repair has 11 locations, listed below.

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  Thrasher Foundation Repair

  11844 Valley Ridge Dr Papillion, NE 68046-6229

  
• 

  Thrasher Foundation Repair

  3721 W Old Potash Hwy Grand Island, NE 68803-4907

  
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  Thrasher Foundation Repair

  1120 S Lewis Blvd Sergeant Bluff, IA 51054

  
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  Thrasher Foundation Repair

  9652 Hanover Ct W Commerce City, CO 80640-8470

  
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  Thrasher Foundation Repair

  Lincoln, NE 68508

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This was their 4th visit and I can not in good conscience recommend Thrasher services to anyone. I'm not really sure if they are just incapable of delivering on "Promises Made", don't really care once they have your money or if they are doing their best with an inferior product. I must say that the last guy they sent was pretty slick but knew I was right. I have to say, he almost made me optimistic this time but, alas. Caveat Emptor qui verum investigat. Thrasher will be added to my list as mala fide persona non grata.

  Close this as my mother doesn't want them to return. Heck of a way to treat a vet and his family.
  
  
  
  Sincerely,
  
  ***** ****
  ***** *********

  

  Business Response

  Date: 11/01/2024

  Hi *****, thank you for taking the time to share your feedback. We appreciate you allowing our Production Manager, *********, to meet with you to discuss your concerns. After his evaluation, we identified some minor settling in our previous work, which we’ll be addressing under our warranty, as well as new damage caused by improper drainage from a downspout. We’re scheduled to complete this warranty work in November, and we look forward to resolving this for you.
  
  We understand that the discussion around potential causes may not have fully aligned with your concerns, and we apologize if this led to any miscommunication. Clear, accurate communication is a priority for us, and your feedback will help us ensure that our team continues to improve in this area.
  
  At Thrasher, we stand by our commitment to transparency, quality, and ethical practices. We take pride in being accountable for our work and in learning from each experience to serve our customers better. Claims related to hush money or unethical practices don’t reflect our values, and we want to reassure you that we do not condone or engage in such practices.
  
  Thank you again for your patience and for giving us the chance to make things right. If there’s anything more you’d like us to address, please know we’re here and ready to help. We’ll also follow up after the warranty work to ensure everything meets your expectations.

  

  Business Response

  Date: 12/19/2024

  Hi ****** 

  We are happy to keep this open until after our crew comes back out on December 24th. Please don’t hesitate to reach out if you have any additional questions or updates in the meantime. We truly appreciate your patience and the opportunity to resolve this for you.

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I found mold in our basement. We ended up finding some serious cracks that hadn’t been repaired correctly before we bought our home and thus water was leaking in and creating mold. We paid over 2k to get the mold removed. We then paid thrasher over 5k to fix the leaks and waterproof. My husband replaced the wall and was unable to get around to the flooring. Once rainy season hit, we noticed water POURING in through the floor and wall, and were putting towels down to catch it. When I reached out via text to our thrasher repair man, he said “no waterproofing was done, I should make sure my door is sealed correctly because it’s probably that”. First of all, the water is pouring in under the wall, there’s no water on the tile which is where it would be if it were coming in through the door. Secondly, if no waterproofing was done why does my bill state that over 3k was paid DIRECTLY towards waterproofing? I’m just so frustrated that we put so much of our savings into fixing this as insurance said they couldn’t cover it as it was repaired incorrectly by previous owner, real estate agent said it’s not worth it to go after previous owner bc he would fight it out and drag it out and make it more costly. We put all this money into waterproofing, water is pouring in and thrasher claims zero responsibility. Oh they also charged us for concrete repair, swore they would fill all our cracks and when I asked why none of the cracks were filled, he said they never said they’d do that. So what did we pay for?! So now what?! (All of the photos said they are too large to upload, reach out if you would like them, I’ve saved everything).

  

  Business Response

  Date: 09/19/2024

  Thank you, ******* for informing us about your concerns as
  we absolutely want to make sure you trust us and have a positive experience with
  Thrasher. One of our best team members and
  managers came out and was able to visit with you at your home on Tuesday September,
  17th. We apologize the original crew did not live up to yours or
  ours expectations but we will ensure that the work we are coming back out to do on your patio and driveway will be superior work. ******* and *****, also
  talked with you through with what was originally sold and what work was completed and the plan moving forward for waterproofing. We completely respect that you and your husband want to wait on deciding to move forward with the waterproofing project until you are ready. We will continue to be here every step of the way as we
  rebuild our trust with you and ensure you are completely satisfied. 

• Initial Complaint

  Date:08/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 08/20/2024

  Hello *******. We apologize for the inconvenience that you had to endure over the past couple weeks with completing the rebuild of your porch. Thrasher employs reputable employees and even though this project that ***** agreed to complete for you was not part of Thrashers work, ***** still did not deliver on his promise. The lack of communication and follow up is not what Thrasher believes in and we are sorry that this situation occurred. ***** has now been able to get a hold of you and agreed to refund your payment in full. Thank you for reaching out and allowing us to make this right for you.

  

  Business Response

  Date: 09/06/2024

  Thank you, *******, for taking the time to meet with us to resolve these concerns. We apologize this took longer than anticipated but we are making this right and refunding you the amount of $3500. Thank you again for allowing us the opportunity to make this right for you. 

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 2******** and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****** *******) to provide a second opinion. ******* tapped the floor with the end of a four-foot level and said that there was a hollow space under the slab (I question whether it’s possible to tell through 31/2 inches of concrete covered by carpeting). ******* said the foundation was fine. ******* recommended foam injection under the entire floor to lift and stabilize the floor. He quoted a cost of $9,459.22, which I accepted.
  
  My concern is that if I had been less familiar with house construction or had been more gullible, I would have paid nearly $29,000 more than was necessary for repairs that were not needed and could have actually caused damage to my undamaged foundation. I am concerned that other elderly people in similar situations may be taken advantage of and provided unnecessary and costly repairs by **** ****** ** ************** ** *********

  

  Business Response

  Date: 06/07/2024

  Thank you for reaching out to us and sharing your concern with us.  We take your concerns seriously and want to ensure that we learn from our mistakes and train our teams if there is anything that they may have done wrong communicated incorrectly.  Our GM has reached out to you and set up for another crew to come out on 6/12 and make sure all the voids under your basement slab have been filled.  The GM will stay in communication with the crew and take the learning opportunities we have and share them with the team, so this is not an issue in the future.  Thank you again for reaching out and if there is anything else we can do, please reach out.  Thank you.