Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a truck that was listed as having a **** *** engine when the actual engine was ****. Big horsepower difference. Truck would have never went for that price with a300 horse motor. False advertising, false reporting. Was told i should have went and looked at it but that’s kinda funny cause their business is built on “online” auctions. I will never purchase from big iron again.

  Business Response

  Date: 06/05/2023

  Dear Mr. *******,

  Thank you for sharing your concerns about your BigIron
  Auction purchase experience and allowing us to respond to them through the
  Better Business Bureau. 

  In reviewing our records, we show that you were awarded Item
  ** ****** (1993 ******** **** *** Truck Tractor) in our Equipment
  Auction that took place on April 12, 2023. 
  Five days later, you filed a dispute, advising that there was a discrepancy
  in the description.  After reviewing the
  details of your claim, we closed the case on April 19, advising that we would be
  unable to take additional action.  Please
  note that we do not take these decisions lightly, as we know situations like
  this can be frustrating.  However, our
  actions were taken in accordance with the provisions of our Terms and
  Conditions.

  Please note that our website and auction experience acts as
  a vehicle to connect Buyers and Sellers. 
  Like the traditional onsite auction experience, items are sold as is.  The description or provenance of goods, the ability
  to inspect, or other auction related experiences are preserved through other
  means.  For example, we provide the
  contact information of the Seller of the goods (consignment or asset owner)
  to enable inspections (or conversations). 
  In our response to your dispute, we outlined several provisions
  to help clarify the outcome of your claim. We’ve included the same information
  below for your review:

  WARRANTIES – EQUIPMENT SELLS WITHOUT WARRANTIES

  To the fullest
  extent permitted by law, the sites, services, and items sold by or through
  BigIron are provided without warranties, expressed or implied, of any kind
  including without limitation implied warranties of non-infringement,
  merchantability, condition (whether or not discoverable), usability, fitness
  for a particular purpose, or as to brand, identity or quality of the unit,
  materials, components, or workmanship.
  
  While BigIron
  makes every effort to represent the equipment to the best of our knowledge,
  BigIron makes no warranty or guarantee of the equipment. While every effort is
  made to convey verbal and written information, photos, and descriptions
  accurately, these are meant to be used only as guides. BigIron Representatives
  are not professional photographers. Photos may or may not depict all the good
  and bad ASPECTS of items.
  
  NO OPERATIONAL
  ASSESSMENT IS PROVIDED BY BIGIRON
  
  No testing or
  operational assessments have been made on items sold in a BigIron Auction.
  BigIron only reports hours and miles that are shown on the meter at the time of
  listing for auction and makes no guarantees that the miles/hours shown on meter
  are the actual miles/hours.
  
  BUYER RESPONSIBILITY TO INSPECT AND DETERMINE SUITABILITY
  FOR USE
  
  It is the
  responsibility of buyers to inspect an item prior to bidding in order to assess
  the items operational condition, and suitability for use. Seller's contact
  information and location of the item will be provided with the listing
  description of each item for sale. Potential Bidders should contact the seller
  for the exact location of an item, along with directions, and inspect the item
  before bidding. In no event does failure to contact the seller or failure to
  inspect an item prior to bidding serve as grounds for collapsing the sale,
  rescinding the transaction, or requesting a rebate or refund.

  FAILURE TO
  INSPECT
  
  Failure to
  inspect an item prior to bidding is not grounds for a dispute, refusal to pay
  or refusal to take possession of the purchased item. If after reviewing a
  claim, in BigIron’s judgement there is no grounds for dispute, the transaction
  will be considered closed. Refusal to take possession of the unit at that point
  will result in forfeiture of the purchase price or **% liquidated damages at
  BigIron’s sole discretion.
  
  BIGIRON IS NOT
  RESPONSIBLE FOR VERBAL OR WRITTEN SELLER STATEMENTS
  
  BigIron is not
  responsible for statements, written or verbal, made by the seller. Buyer should
  carefully validate all such statements by inspecting the item prior to bidding.
  Failure to inspect the item is not grounds for dispute. Bidder is to use their
  due diligence prior to bidding, as no bids will be retracted. There is no
  refund for any reason. Buyer is fully aware there is no recourse to rescind or
  abrogate the transaction after becoming the highest bidder.
  
  Again, we appreciate
  you taking the time to allow us to address your purchase-related concerns
  through the Better Business Bureau. 
  
  Cordially,
  
  David ********
  Customer
  Service Manager
  BigIron Auctions,
  Inc.