Complaints

This profile includes complaints for Meyer Automotive & Trailer Sales's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Meyer Automotive & Trailer Sales

  975 280th Seward, NE 68434-7567

• 

  Meyer Automotive & Trailer Sales

  3203 W O Street Lincoln, NE 68528

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership to have things looked at, including the front headlight, cruise control, and an inspection. I couldn’t fix the headlight myself because it requires taking the front bumper off. A week later, May 9th, I still hadn’t driven the car anywhere other than home but I noticed that the front right wheel well looked like it was torn apart. I looked closer and found that it was completely missing and the part underneath was exposed, seemingly melted, and zip tied together in a janky manner. I called the dealership after the weekend to ask why I hadn’t been informed and ask if they could replace it. When they called back they claimed that “while they were out testing the cruise the wheel well fell of and instead of charging me the part to replace it they were doing me a kind grace of fixing it in a cheaper manner and wouldn’t pay for it since it came off naturally.” Even if it came off while driving and not in the shop it would have been from damages incurred while taking the bumper off either this service or the one a month prior when they replaced the front right headlight. Today I took the car out for the first time since for a family trip where we noticed the front right panel hanging off the bumper but thought nothing of it until we had to stop because the front right panel was catching wind which we hadn’t noticed until hitting highway speeds. I called the dealership again and when they called back they denied everything again saying that they put everything back and wouldn’t pay for it. Even if that is true, which I don’t believe it to be since it would’ve been noticed as I drove the car on the highway a lot before having it fixed, it doesn’t account for the fact that the panel is broken in spots that bolts are supposed to hold it to and those damages would’ve occurred either taking the bumper off this visit or the visit before and neither time did they even report it to me even though later when they called back they admitted it happened there.

  Business Response

  Date: 05/27/2025

  I spoke with the customer on both times and explained to him that any missing hardware on his vehicle was missing when it came in and that the only thing that I could do, is to get him a quote to get the missing hardware but he did not want to do that. I explained to him that the tech had put the zip ties in so as to not damage the wheel well. Without the customer wanting to pay to have his vehicle fixed properly with the hardware that is missing I can't do a whole lot for him. I explained this on both phone calls.

  Customer Answer

  Date: 05/27/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The vehicle was not missing all of the hardware they claim. The first time I called on the phone I was even told by them that the part broke while it was with them. The other hardware they’re claiming is missing would have been caused from damages after taking it to them the time before to fix the other side. On top of this they also didn’t report any of it when picking up the vehicle trying to hide it. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 05/27/2025

  I am not aware of the vehicle being damaged previously and find it hard to believe that if it was, that they would bring it back to the dealership to be worked on again. We don't damage vehicles, we fix them.  The fender well did fall down  and was rubbing due to the missing hardware, during the test drive to fix the cruise control and was zip tied to hold it up so it wouldn't melt further. My apologies that this wasn't explained to the customer when they picked up their vehicle. When cars are taken apart then put back together all of the the things the techs take off of them are put back on them. This vehicle was missing several pieces of the hardware. I offered to help the customer price out the hardware to get the vehicle fixed but they wanted no part in this. 

• Initial Complaint

  Date:03/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2017 ***** ***** from this business on February 21st 2023. It was missing wiring, windshield washer nozzles, and had multiple error codes that were not disclosed to me. I was aware of a tpms code which I questioned and was told it would be a $*** dollar repair. However when I went to get it repaired at a different dealer I was informed of the other issues and also that there were 11 different error codes. The selling dealer had stated that they serviced it. The repair dealer said that the selling dealer would've known about the codes if they did indeed service it. The repair dealer did not do any repairs as they said selling dealer should've done them. The main point of my complaint is that numerous issues were not disclosed before the sale despite me asking about the one issue that I did find and following that up by asking about any further issues. Given that the selling dealer stated in person that the car was serviced at their dealership, which the ****** report also showed, it seems apparent that they knew about the issues and did not accurately or honestly describe the condition of the car before the sale. My desired resolution is that they repair the undisclosed issues. Specifically being DTC codes PO300 and P050D, intsall windshield washer fluid nozzles and hose, and install missing wiring for hatch release in the drivers door. I am willing to pay for repair of the tpms error since that was made aware during the sales process.

  Business Response

  Date: 03/08/2023

  The customer was aware that the vehicle had multiple issues. We were not informed by the customer that anything else had come up after his purchase. This is the first I was informed about it. I am uploading the purchase contract, which we noted "AS IS" and had the customer sign because he was buying it with mechanical issues. The vehicle had been recently discounted, and was discounted further when he purchased it. Also included is the buyer's guide which states AS IS and the We Owe which states Nothing Else Promised. A service contract was offered, and the customer declined that option at purchase.