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Business Profile

Ecommerce

NH Discounts LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov. 24, 2023 I saw this commercial on tv for this heater and I thought I would try it out. So I ordered it that night, the full price was $64.98. I received it probably four days later. When I tried it out it would not even turn on, I tried different outlets but it wouldnt work. So I sent it back on Dec. 1, 2023 and cost an additional $17.05. The commercial and the website stated that there was a 30 day guarantee, I sent it back well within that time frame. The refund was supposed to be returned within 3 to 7 days. I called them after a week and they told me it had been processed, I still have not received it. I called them a week after that and they just keep telling me it has been processed, but I still have not received it.

    Customer Answer

    Date: 01/11/2024

    I was just wondering if there is any updates?

    Business Response

    Date: 02/24/2024

    Hello, we are sorry to hear this, we have issued the refund and the bank on our end has a record of refund which we have told you, best course fo action for you is to call your card company and file a payment dispute as they will be forced to refund at that point. Thank you 

    Customer Answer

    Date: 03/01/2024

    Thank you for getting back to me. There has been no refund, they are saying I need to contact the card company to get the refund which is bull, if they had sent a refund it would go straight into my bank account because I used a debit card, so they are still scamming me. I called my bank and they said they would see what they could do.

     

    Customer Answer

    Date: 03/01/2024

    My bank got the refund for me. Thank you so much for all your help.

  • Initial Complaint

    Date:10/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receipt indicates a "warranty" charge of $10. Doorbell does not work. Company is refusing return stating 30 days has passed. Refuses to acknowledge "warranty". Have had product appx. 6 weeks. In trying to research this company and product, I'm finding nothing. In addition to having a product that doesn't work, now I worry that I've given my credit card information to a fraudulent company.

    Business Response

    Date: 10/23/2023

    Hello, yes we have been in communication. We are not a fraudulent company as you so stated in your message. We offered assistance in setting up the device which you refused. The warrenty covers manufactures defects, which we have been unable to determine since you refused our assistance. Please feel free to call back and our support team will be happy to assist.

     

    Thank you 

  • Initial Complaint

    Date:07/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 2 video doorbells from this company on April 18th 2022. One of the doorbells didn’t function and I asked for a replacement. I received the replacement and tried unsuccessfully to installed so I took the batteries out and was going to start over. When I installed the new batteries there was a flash of fire. Needless to say that door ringer was a defective too. At this point I was over it. I requested a RGA to return the defective doorbells. I just wanted a refund. On May 17th . Elaine in customer told me they had new ones that were better. It is a hassle returning items so I told her to send me the new one. On June first I received the replacement one more time. However, you need a chime for the new door ringers which cost $50.00. I requested a refund on June 7th. No one has responded. I have one functioning door-ringer which works. I want a refund of $74.98 plus $27.00 for 1 battery pack. I have 4 door-ringers in my office I can return or put in the trash. My original order number is 44297. Any assistance will be greatly appreciated.

    Business Response

    Date: 07/18/2022

    Hello, you do not need a chime, it is an optional add on item. We will have our team reach out to issue refund/return on the item you do not want. Thank you 

This business is not BBB accredited.

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