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Business Profile

Heating and Air Conditioning

A.J. LeBlanc Heating, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid up front for electrical work. The first visit 2 people came and got a lot done. Unfortunately what was done did not pass inspection so it had to be redone. Getting anyone rescheduled to come to the house is impossible. We started the project over a year ago. The last visit was one person that got very little done and had to leave to help on another job. We paid this business 10K and still aren't done. We want our remaining credit back as well as the last 2 visits as the money was not allocated corrected- fixing what was wrong and getting very little done yet charging.

    Business Response

    Date: 10/14/2022

    We performed an installation of a boiler on 10/5/2021.  Included in the contract to install a boiler was Future Electrical Work of $2,200.00.

    on 6/29/2021, we performed $1,450.00 of electrical work for the customer's pool pump and outlet. 

    on 11/24/2021, we performed work as required by the town inspector which didn't cost the customer. At this time the customer still wanted a couple of lights installed and other work depending on credit available.

    on 3/9/2022, we performed work as requested for a total of $453.75.    Balance remaining is $296.25. 

    on 9/19/22, customer requested to schedule to finish the project. -At that time, we were available on 10/6/22 but requested from the customer her required scope of work.   We didn't receive a response so assumed the date was not scheduled on her part.  After receiving this complaint, we called and left a voice message on 10/12, with no return call.  We would like to solve this also and are willing to refund the customer $296.25 or connect back to find what wasn't completed. 

A.J. LeBlanc Heating, Inc. is BBB Accredited.

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