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Business Profile

Hotels

Country Inn & Suites by Radisson, Manchester Airport, NH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked into our hotel room on Friday 8.16.24. Upon entering the room, my wife proceeded to turn on the floor lamp which immediately came off of the base and fell on her. I then went to put my bag on the table and the table legs on the table were broken. Creating an unsafe environment as well. I went downstairs to talk to the front desk. The woman working, her name is CC, was nice and said she would switch our room. She put us in another room. Upon entering the second room, we saw the couch in the living room was missing. We noticed the door to the bedroom was closed, which was odd. My wife opened the bedroom door and almost tripped over the metal transition piece on the floor that was sticking up. The bathroom was not cleaned either. I went back downstairs to inform **. She apologized and said that room was under construction. It does not make sense why they would put us in that room. CC then gave me keys to a third room. I went to unlock the door to the third room and it would not open. I tried for a few minutes then for the third time went downstairs to talk to CC. She followed me up there with her master key to unlock it and reprogram the lock. She opened it and the inner door latch was latched. The room was occupied by another hotel guest. CC then put us in a fourth room. Also. I booked with this hotel specifically for the hot tub advertised online. When we went to use the hot tub it was cemented over. No hot tub. It was a nightmare.

    Business Response

    Date: 09/10/2024

    Good afternoon,

    We have refunded the stay for ********************** and are addressing the issues that were experienced during her stay.

    thank you,

    ****************************;

  • Initial Complaint

    Date:01/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a reservation for December 21st thru December 26th 2023,,,,,,,I cancelled this with confirmation thru ********.com. The property charged me for the complete stay when I didn't show up. Their policy was since I canceled after the 48 hr window ( I canceled on Dec 19th around 5:00 pm) that there would be a cancellation fee of $100.05, It also stated that If I was a no show that there would be and charge of first night again $100.05. I canceled on 19th and never showed at property. they told ********.com that I was there, but this is false I was never their and never checked in to this property. They violated their own policy and charged me $527.79 to my credit card

    Customer Answer

    Date: 01/22/2024

    Have not heard from property. 

Country Inn & Suites by Radisson, Manchester Airport, NH is NOT a BBB Accredited Business.

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