Reviews

Review Details

• Review fromJay T

  Date: 12/03/2024

  1 star
  Total Climate installed my heating and Air conditioning in my new home. 9 months later the ** did not work. they came out and said it needed more refrigerant which they charged me for. they have been back 4 or 5 more times to add more refrigerant and replace parts that were installed incorrectly from day 1. My AC still is not working properly and leaks refrigerant every year. They have always been aware of my AC problem and still have not fixed it. They charged me $528 to come out to diagnose the problem they already knew about since day 1. They claim that it needs a new TVX valve and want to charge me $1000 to install it. They have been VERY unresponsive to my repeated phone calls for clarifications and solutions. I have no confidence in this company to handle anything or anyone!

• Review fromMichael R

  Date: 03/02/2024

  1 star
  Total Climate Control, Inc. was the Home Depot vendor for the installation of Mitusbishi Heat Pump at our home in North Berwick Maine in April 2023. The heat pump was incorrectly installed and not working for the first few months, it took repeated calls to them and finally escalation to Home Depot to get them out to service and correct the issues with their installation. Part of the decision process when purchasing the heat pump was the large rebate from Efficiency Maine. TCC Inc. submitted the rebate paperwork incorrectly, without documenting that they had any training on Heat Pump installation. Maine Efficiency sent us a letter to let us know after multiple attempts to contact TCC Inc. they had not received any response, and let us know that the rebate would not be paid unless they responded. We then wrote, emailed, texted and called TCC Inc. in September and October of 2023 all with no response.

• Review fromDarius L

  Date: 11/11/2022

  1 star

  Darius L

  Date: 11/11/2022

  Sadly, TCC promised a unit and a timeline they had absolutely no ability to deliver. I took out a home energy loan and was already two months into paying it when I had to cancel the project, refund the load to the credit union, and eat the interest. Enormous waste of time, energy, opportunity, and money. Try to get a timeline written into the contract to protect yourself if you are forced to do business with TCC. Would not want anyone to go through what I did.

  Total Climate Control, Inc.

  Date: 11/16/2022

  This is an unfortunate byproduct of our current economy. Tcc worked diligently to acquire the intended product for this customer and it was not available because of the global chip shortage. This situation was completely out of our control. We tried working with this customer to resolve this issue and could not locate the equipment that they desired. Tcc works with many vendor partners to satisfy all of our customers, however, we could not get this particular equipment in the timeline needed.