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Business Profile

Health Products

Unico Nutrition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased protein powder from Unico Nutrition on 4-15-25 in the amount of $93.98. I've not received my order. I've emailed with no reply from the company. I've message through messenger and received no reply. My credit card was changed in full for the order which was never sent. My order shows as "processing" when I log into my account on the ********************** site.

  • Initial Complaint

    Date:04/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 2/26, have emailed, called, texted *** FB messaged the company as my order still says "processing". I can not get a response from these people! I have ordered in the past without issues but this time around has been horrible! At this point, 1.5 MONTHS later, I just want a refund and will find a new product that suits my needs!

  • Initial Complaint

    Date:03/16/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 3/2 and by 3/9 I hadnt received the protein powder I ordered. I checked the website and the order said it was still processing. I reached out to the support email, which Ive used in the past, and it bounced back because the email address couldnt be found. I tried to text the phone number on their website and never received a response there either. I also DMd them on Instagram and got a message that they wouldnt receive the message since they dont follow me. Ive been a loyal customer for years and have been completely unable to make contact with the company. Ive tried googling to see if they went under or something but the website is still up and I cant find any useful information. Its extremely poor customer service.

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase through this business on March 10th. Since then, I've had no order confirmation email and the order has stayed in 'processing' since, and in trying to contact them, through email, text, or phone number, none of which are valid. With no way to contact them, but they've taken money from my account. I feel their website is up and willing to take orders and customers money but have no intentions to fulfill said orders. I am trying to get a refund for my money.

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and have not received a confirmation or shipping confirmation. I even paid for priority shipping. I have not received my product and would like a refund.

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered over $80 of product. Did not get confirmation email. All contact information does not work. Phone is out of order and email bounced back and instagram is turned off for messages. But they took my money. I don't have my order info. That comes with the confirmation email that never came. But I can provide info from my credit card company.

  • Initial Complaint

    Date:06/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased from this company before and never had an issue. I placed an order in May for items, which I was charged for. However, I did not receive an order confirmation or shipping confirmation. I waited a few days, then sent an email. I did not get a response. I tried again, as well as calling the phone number listed on the website. I am not getting any response from the business regarding my order or a refund.

  • Initial Complaint

    Date:03/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this business which was unfortunately stolen from my mailbox. I've attempted to reach out to them several times by email and phone, as well as their social media, with no response. It's been almost two weeks with radio silence from their customer support team. I would only like a replacement if possible, but not even being able to speak with someone has been frustrating. I can't even file a claim with **** because I need information from their team to fill it out. Looking for a solution is all.

    Business Response

    Date: 03/24/2024

    Hi - there was unfortunately a stocking issue (product is not available) that prevented this order from shipping. A full refund has been provided to the customer. 

    Customer Answer

    Date: 03/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    *********************************************

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for multiple items through Unico Nutrition on February 21st, for a total of $147.00. When I check the order status online, it simply says "processing" next to my order. I have been given no shipping info or anything. Since then I have had to place another order with Unico, which I received very promptly. Still no word or update on my order from February, that was placed almost 3 weeks ago now. I began attempting to reach out to customer service early last week. Their automatic email response claims someone will get back to you within 24 hours, except on weekends. I've sent them about 4 emails and 2 text messages, and have heard nothing back. At this point I'd like my order refunded.

    Business Response

    Date: 03/24/2024

     A full refund was provided to the customer. 

    Looks like there was an unavailable product that held up the order from shipping. 

    Apologies for the lapse in communication around the status. 

    --Team  ***** C O  

    Customer Answer

    Date: 03/25/2024

    Hello, I am writing on behalf of my complaint filed with Unico Nutrition. I would like to update the status of this complaint, as the company did finally respond to one of my emails yesterday and refunded me, as I was hoping. 

     

    I'm not sure how else to update my filed complaint, so hopefully this will be sufficient. 

     

    Thank you, 

     

    *************************

    Customer Answer

    Date: 03/25/2024

     

    Hello, I am writing on behalf of my complaint filed with Unico Nutrition. I would like to update the status of this complaint, as the company did finally respond to one of my emails yesterday and refunded me, as I was hoping. 

     

    I'm not sure how else to update my filed complaint, so hopefully this will be sufficient. 

     

    Thank you, 

     

    *************************

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order at 11pm PST. I had a 7am doctored appointed was advised against this product due to blood pressure concerns. I requested a refund and cancellation at approximately 750am and was told it’s already shipped. I still haven’t received tracking information.

    Business Response

    Date: 04/27/2023

    Hi - please work with our customer care team to resolve this issue - our customer care team will be happy to assist with your return and refund. In the future please consult with your primary care physician prior to ordering a supplement to avoid a situation like this. Thanks! - Lance 

    Customer Answer

    Date: 04/28/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: I have attached a photo showing the product was accepted into USPS possession hours after I reached to cancel. I emailed to cancel at 7:05am. The product was accepted by the post office at 630pm. This could have easily been pulled from the shipment line in the 11 hours from the time I canceled until was sent to the post office. 



    Sincerely,



    **** ******

    Business Response

    Date: 04/28/2023

    Hi **** - continue working with our customer service representative, who has already confirmed that she is working with you on this return, and refund. Your order shipped prior to our being able to cancel it, regardless of what you are seeing within the shipment tracking details, and you will need to return it, in order to receive a refund. Trust me, if we could have stopped the shipment in time to save everyone the hassle, we would have. Thank you. 

    Business Response

    Date: 05/08/2023

    You were refunded on May 5th. Our customer service team took care of this promptly, and appropriately. 

Unico Nutrition is NOT a BBB Accredited Business.

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