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Business Profile

Health Products

Unico Nutrition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/4/23 I purchased 2 containers of Unico Nutritions Applo Protein powder. One Salted Carmel and one Peanut Butter Chocolate. Tracking number ********************** I saw on my order email that I was charged for 2 Peanut Butter Chocolate flavors and charged $99.98. I replied to the email from Erin A********* asking why this had happened. I did not receive a response. My product arrived with 2 of the same flavor. I did open and try one of the containers, and to my disappointment it tastes exactly like Quest Nutritions Peanut Butter flavor. On my date of purchase multiple flavors listed on the website were available and I was hoping to exchange for a product flavor that originally ordered and for one that I could enjoy the taste of. I contacted Unico Nutrition by email asking to exchange both containers on 1/7, the day they were received. I was contacted by Taylor who said that they do not issue refunds or exchanges for open containers, as listed on their website, that taste is subjective to each customer. I did not see that information on the website. I was told the only in stock flavors were PB and pumpkin Spice. I was issued a return for the one unopened container once I shipped it back. However Taylor refused to exchange the opened container or even provide an explanation of why I was shipped two of the same flavor. I do understand my product was opened, but I feel like this is a unethical way of doing business, to send customers whatever you have in stock when your website has not been updated accurately, and to not stand by your products or value your customer relationships.

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will start by saying I have ordered in the past and the items ship immediately with 24 hours.
    The site advised that all order placed prior to 1pm will ship the same business day, and any order after will ship the next business day. There are not any notations of current delays, out of business, or out of stock issues listed on the site or Social Media accounts.
    I placed an order on December 10th 2022. The order never shipped. I attempt to call the company on December 21st, however the voice prompt advised of unusually high call volumes. On December 22nd I emailed to cancel my order, as it had not shipped. However, I have received no response.

    Business Response

    Date: 01/03/2023

    Hi ******** - it appears you were refunded yesterday, as one of our customer service representatives had received your inquiry and took the appropriate action. Please let us know if you have any further issues, and sorry for this hiccup! There must have been a stocking issue that occurred with this order. Best, - Lance

Unico Nutrition is NOT a BBB Accredited Business.

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