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Business Profile

Storage

Bluebird Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

This profile includes complaints for Bluebird Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bluebird Self Storage has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking around for a drive up storage unit to rent. I looked at Bluebird because they had good rates. I filled out all the information because I was going to rent it. But then I noticed it wasn't a drive up storage unit. They didn't have any available at the time. So I did not hit authorize or submit. I clicked out of that website.. The website charged me anyway. Now I am just looking for my money back. I never signed anything nor did I get an agreement contract of any sort so not sure why their website would charge me and not send me any contract information. Never even received an email confirmation which I thought was weird. Only reason I know they charged me was because I looked at my credit card statement and seen a charge from bluebird. I just need my money back. And a phone call before they send me my money back because I have blocked the card from being charged anything from anyone.

      Business Response

      Date: 09/30/2024

      We had received notification that ******* ******, attempted to rented online to which her credit card was charged.  When she contacted our Store to say she did not rent online that she never submitted the information she requested to be refunded.  With in 24 hours we refunded ******* ****** in full for the amount.  We also reached out to ******* ****** to confirm she received the refund. 

      Customer Answer

      Date: 09/30/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i called, trying to make my payment and ask some questions regarding my storage unit, the 1st time, a lady answered and had major attitude and told me to call back in 30 minutes because it takes her 30 minutes to get settled in and get things running, my professional experience, from being in military, and working other jobs, things should be already up and running when the doors open. But i called back 40 minutes later, she recognized my number since i'm out of state and didn't answer the phone, mind you, if i don't pay, they get rid of my irreplaceable items.

      Business Response

      Date: 09/08/2022

      I am so sorry that you had bad experience with our CSA. I'm not sure if you called before our office was open .  Our office is staffed every day from 9:00 Am to closing. 

    Bluebird Self Storage is NOT a BBB Accredited Business.

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