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Business Profile

Storage

Bluebird Self Storage

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Bluebird Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bluebird Self Storage has 7 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Lori J

      Date: 12/07/2024

      Lori J

      Date: 12/07/2024

      The absolute worst! They say guaranteed price for ******************************************** two months. Moved out of storage. Per their contract they needed 1 days notice of leaving the unit in writing. Emailed them more than 20 days notice they billed me anyway. Called and was told I had to come sign a form to end the contract. Went to the facility to sign and was told nothing to sign but had to leave the door of the unit open and take a picture to prove it was empty (even though the office is in the same building and there are cameras everywhere). Walked to the unit with a broken foot to take the picture. They did not need any record of the picture, the worker just looked at it. They were unable or unwilling to provide a copy of the move out receipt while I was there as they would send it to my email. Unhelpful and unnecessarily complicated. Horrible experience!

      Bluebird Self Storage

      Date: 12/13/2024

      Thank you for sharing your feedback. We are truly sorry to hear about your experience and regret that we did not meet your expectations. Ensuring our customers receive the highest level of service is our top priority and its clear we fell short in this instance. With regards to the unit doubling, we do offer a 50% off for three months when a tenant initially rents with us and the cost doubling was your discount ending. We would like the opportunity to better understand your concerns and work towards making this right. Please contact us at ************ so we can discuss your experience in more detail.Your feedback helps us improve, and we appreciate you bringing this to our attention.

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