Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against Affordable Asphalt, who paved our driveway in August/September of last year at our home located at *********************************************************** demolition, they tore out the underground wiring that powered our well, causing the water to go out of the house and leaving us without water. They acknowledged the mistake and had someone they knew perform the repair before paving. The company was paid in ******* November, our water stopped working again. I made numerous calls and voicemails through March with no response. Only after leaving a message posing as a new customer did someone return my call. He remembered the job, agreed Affordable Asphalt was responsible, and said someone would call me backbut no one did.We had to hire another contractor who found that the wiring had been improperly repaired and was located beneath the new driveway. We have photos and a $1,275 invoice for the correct repair.Despite repeated attempts, weve received no resolution. Im requesting the BBBs assistance in holding this company accountable for poor workmanship and lack of communication.I can provide all documentation as needed.

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a brand new driveway paved in may 2023. By July 2023 edges were falling apart and starting to crack on the top. Reached out to company for 6 weeks, they came out and told me to put gravel and they would fix it. Put gravel now no responses one again. Nothing is going to fix this because the asphalt is already gone, rain will get under the driveway now and break it down.

  

  Business Response

  Date: 04/01/2024

  ******* from Affordableasphalt valuated the complaint in unfortunately the cracks that perform in the driveway is something that we dont warrantee
  

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 20793866
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/05/2024

  I do not accept this response. Attached is an electronic copy of the contract I received. It states that there is a year warranty. 
  

  The edges of the driveway have completely fallen apart which is leading to the driveway being compromised because all rain runoff will now go underneath the driveway breaking it down further. 
  

  I have also attached screenshots of texts with their employee ***. You can see I was this problem only 3 months after driveway was done. You can also see it took months to get them to come out to look at driveway. 
  

  When they did come to evaluate I was told they would repair all edges.

  

  Business Response

  Date: 04/07/2024

  Good Morning!

  Affordable asphalt got in contact with the customer *************************** at his property and came to a understanding agreement to resolve the areas.

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/05/2023, 3200.00 for large patch and seal coat of driveway, clumps of grass and dirt left on driveway before seal coat and after a few rains all seal coat came off, driveway has 30 or more gray spots a lot of them match up with skid steerer treads, talked to owner and he had his son call me back and said he would redo the seal coat, has been a couple of weeks and driveway still looks like crap and no one will return calls or texts

  

  Business Response

  Date: 06/28/2023

  Hello,  we rereach out to the customer *****.  We are resealcoat the driveway.  Thanks Bob. 

  Customer Answer

  Date: 06/28/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******