Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an unsolicited package of coins from Littleton Coin company, asking me to pay for the coins I did not request. Later on sent me two bills trying to collect money. I have never even heard of the company until receiving their mail and since then have only seen poor reviews of them using this predatory tactic on many others as well. They need to either pay to have the coins returned to them or dismiss the bill since I (1) didn’t use their website ever (2) never requested or purchased coins from them or any other company ever in my life and (3) don’t want their unsolicited stuff.
  
  Please have Littleton Coin Company work on their business practices, which are seriously lacking in ethics. Don’t not send anything unsolicited and expect payment for it.
  
  Feels like I should send them a bill for my time in order to write this comment, but I won’t because it’s a ridiculous concept and they didn’t request me to write it. So this comment comes free, courtesy of a frustrated (non-customer) recipient of their mail.
  
  Customer # ********
  Invoice # ********
  Amount due $34.25
  Items they sent: $3.75 worth of coins…

  Business Response

  Date: 03/08/2023

  March 8, 2023
  Better Business Bureau
  Attn: ****** ****, Trade Practice
  Specialist
  ** ******** ***
  ******** ** *****
  
  Complaint Case #********
  Consumer: ****** *****
  
  Dear ****** ****,
  
  Thank you for contacting us and giving us an
  opportunity to respond to Mr. ****’s complaint. We have sent him an email, and I believe the matter is
  resolved.
  

  On July
  5, 2022, we received a response over our website to one of our special
  advertisements for the free $2 Federal
  Reserve Note, with Mr. **** and his address as the customer. As promised, we included a trial selection from our Coins
  on Approval service, introducing him to the hobby of coin collecting and the
  many services that we provide. There is absolutely no obligation to purchase
  with this monthly service. There should have been a brochure explaining our
  approval program as well as a postage paid label to return the selection of
  coins, should he decide he was not interested.
  
  After 45
  days without receiving the trial selection in return or payment, we sent a
  letter in August, 2022, as a reminder of the Coins on Approval sent. We mailed
  a second reminder notice to Mr. **** in September, 2022. We apologize for any
  misunderstanding regarding the letters’ intent.
  

  Subsequent
  to receiving this complaint, we cleared the balance from Mr. ****’s account and
  canceled the service. We apologize for the frustration caused and encourage him
  to keep the coins sent with our compliments.
  
  For
  over 75 years, we have worked hard to deliver value,
  quality, selection and service to coin collectors in every state. We value our
  reputation in the industry, and our ethics and honesty are unsurpassed. We are
  truly disappointed when we have an unhappy customer.
  
  Please
  do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  Yvonne
  B******
  Manager
  of Customer Service                                   
  
  
  
  
  
  To: ******@aol.com
  From: ********@littletoncoin.com
  Sent: Wed 3/8/2023 11:00 AM
  
  Dear Mr. ****,
  
  I am contacting you in response to a Better
  Business Bureau complaint. 
  
  We sincerely apologize for the frustration
  regarding the Coins on Approval service. Please be assured we have canceled the
  service and cleared the balance from your account. We encourage you to keep the
  coins sent with our compliments. We have also removed you from our mailing
  list.
  
  For over 75 years, we at Littleton Coin
  Company have worked hard to deliver quality, selection, and service to coin
  collectors in every state. We value our reputation in the industry, and our
  ethics and honesty are unsurpassed. We are always disappointed when we have an
  unhappy customer.
  
  Please contact me directly at
  ###-###-#### (ext. ****) if I may be of any further assistance. I am
  available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  Tyrel
  F******
  Manager
  of Customer Experience
  www.littletoncoin.com

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early November of 2022 I watched an infomercial about promotions made by little coin,they said if a certain amount of people within a certain amount of time contacted them,said person would qualify for a free uncirculated $2 bill.So I went online,signed up and created a profile providing my information,then like 2 weeks after in late November or early December they sent me a promotion letter stating things such as inventory,items,items’ descriptions,and prices.
  After that I never heard from them until recently(last week,today is February 28th),saying they are awaiting my die payment of almost $33 for allegedly having sent me an order back in November.I never ever ever got any order from them.I see complaints on this website of people complaining about having payed little coin almost $2 for a $2 Bill which the complaint-filers never got;I find it hard to imagine a company who fails to fulfill a $2 order after they receive the money would send someone a $33 order in advance……I need help because I need to know how shall I proceed with this matter because I certainly do not want little coin’s scheme affecting my credit.

  Business Response

  Date: 03/08/2023

  March 8, 2023

  Better Business Bureau
  Attn: ******** *************
  ** ******** ***
  ******** ** *****
  
  Complaint Case #********
  Consumer: ****** *****
  
  Dear Ms. *************,
  
  Thank you for contacting us and giving us an
  opportunity to respond to Mr. *****’s complaint. We were unable to reach him by phone, and have sent him an
  email. I believe the matter is resolved.
  

  On November
  30, 2022, Mr. ***** responded to one of our special advertisements for the free $2 Federal Reserve Note. As promised, we included a trial selection from our Coins
  on Approval service, introducing him to the hobby of coin collecting and the
  many services that we provide. There is absolutely no obligation to purchase
  with this monthly service. There should have been a brochure explaining our
  approval program as well as a postage paid label to return the selection of
  coins, should he decide he was not interested.
  
  After 45
  days without receiving the trial selection in return or payment, we sent a
  letter in January, 2023, as a reminder of the Coins on Approval sent. We mailed
  a second reminder notice to Mr. ***** in February, 2023.
  

  On
  February 28, 2023, Mr. ***** called and spoke with one of our representatives
  us about his order. Since it never arrived, we promptly cleared the trial
  selection from his account and resent his order. It should arrive shortly.
  
  For
  over 75 years, we have worked hard to deliver value,
  quality, selection and service to coin collectors in every state. We value our
  reputation in the industry, and our ethics and honesty are unsurpassed. We are
  truly disappointed when we have an unhappy customer.
  
  Please
  do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  
  Yvonne
  B******
  Manager
  of Customer Service                                   
  
  
  
  
  
  To: **************@gmail.com
  From: ********@littletoncoin.com
  Sent: Wed 3/8/2023 10:01 AM
  
  Dear Mr. *****,
  
  I am contacting you in response to a Better
  Business Bureau complaint. 
  
  We sincerely apologize for the frustration
  regarding your order for our free $2
  Federal Reserve Note.
  Until you contacted us on February 28, 2023, we were unaware the shipment never
  arrived. The trial selection from our Coins on Approval service included with the
  order, which was referenced in the letter you mentioned, has been cleared from
  your account. We have resent your order, and it should arrive shortly
  
  For over 75 years, we at Littleton Coin
  Company have worked hard to deliver quality, selection, and service to coin
  collectors in every state. We value our reputation in the industry, and our
  ethics and honesty are unsurpassed. We are always disappointed when we have an
  unhappy customer.
  
  Please contact me directly at
  ###-###-#### (ext. ****) if I may be of any further assistance. I am
  available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  Tyrel
  F******
  Manager
  of Customer Experience
  www.littletoncoin.com

• Initial Complaint

  Date:02/21/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep sending me coin I’ve never applied to them and charge me 29.95 but they refund me 25.99 it was supposed to be 29.95 this company is stealing money from me as a customer.

  Business Response

  Date: 03/01/2023

  March 1, 2023
  Better Business Bureau
  Attn: ******** *************
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #********
  Consumer: ****** ******
  
  Dear Ms. *************,
  
  Thank you for contacting us and giving us an
  opportunity to respond to Mr. ******’s complaint. We were unable to reach him by
  phone, and have sent him an email. I believe the matter is resolved.
  On November
  29, 2022, Mr. ****** responded to one of our special advertisements for the free 2022 P or D Kennedy Half Dollar. As promised, we included a trial selection from our Coins
  on Approval service (invoice ********), introducing him to the hobby of coin
  collecting and the many services that we provide. There is absolutely no
  obligation to purchase with this monthly service. There should have been a
  brochure explaining our approval program as well as a postage paid label to
  return the selection of coins, should he decide he was not interested.
  
  On
  January 13, 2023, we received his payment of $29.95 for the trial selection
  accompanying the return of all but one coin, a 2020-P Kennedy Half Dollar for
  $4.00. We assumed he wished to purchase the 2020-P Kennedy Half Dollar, applied
  his payment to this coin, and refunded the remaining $25.95.
  
  Since
  he made a purchase from the trial selection, we assumed he wished to continue
  with the monthly Coins on Approval service. His second monthly selection
  (invoice ********) was shipped on January 18, 2023, and his third monthly
  selection (invoice ********) was shipped on February 13, 2023.
  
  Subsequent
  to receiving this complaint, we issued a $4.00 refund from invoice ********,
  cleared invoices ******** and ******** from his account, and honored his
  request to cancel the service. We sincerely apologize for the frustration, and
  encourage him to keep the coins with our compliments.
  
  For
  over 75 years, we have worked hard to deliver value,
  quality, selection and service to coin collectors in every state. We value our
  reputation in the industry, and our ethics and honesty are unsurpassed. We are
  truly disappointed when we have an unhappy customer.
  
  Please
  do not hesitate to contact me if I can be of any further assistance.
  
  Sincerely,
  
  Yvonne
  B******
  Manager
  of Customer Service                    
  
  

  To: *********@gmail.com

  From: ********@littletoncoin.com
  Sent: Wed. 3/1/2023 6:34PM
  
  Dear Mr. ******,
  
  I am contacting you in response to a Better
  Business Bureau complaint. 
  
  We sincerely apologize for the frustration
  regarding the Coins on Approval service. On January 13, 2023, we
  received your payment of $29.95 along with the return of all but one coin from
  invoice ********, a 2020-P Kennedy Half Dollar for $4.00. We assumed you wished
  to purchase the 2020-P Kennedy Half Dollar, applied your payment to this coin,
  and refunded the remaining $25.95.
  
  Please
  be assured that we have refunded the $4.00 from invoice ********, cleared
  invoices ******** and ******** from your account, and canceled the service. We encourage you to keep the coins sent with
  our compliments
  
  For over 75 years, we at Littleton Coin
  Company have worked hard to deliver quality, selection, and service to coin
  collectors in every state. We value our reputation in the industry, and our
  ethics and honesty are unsurpassed. We are always disappointed when we have an
  unhappy customer.
  
  Please contact me directly at
  ###-###-#### (ext. ****) if I may be of any further assistance. I am
  available Monday through Friday, 9:00 AM to 5:30 PM Eastern Time.
  
  Sincerely,
  Tyrel
  F******
  Manager
  of Customer Experience
  www.littletoncoin.com

  Customer Answer

  Date: 03/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9th, 2022 I responded to a promotion in which I was purchasing an uncirculated $2 for $1.08 payment. I did not agree to any subscriptions. The Order Number was ********. On 11/14/22 I was provided tracking number ****************** for my order. The tracking number is still "in transit" as of today 12/28/22. I contacted Littleton inquiring about the status of this order on 11/30/22 via email and the representative automatically sent a replacement Order ******** without further inquiry. The representative said to wait until December 20, 2022 for further follow-up in her response email. The tracking number provided for replacement Order ******** from the 11/30/22 inquiry was ******************. This order also has "in transit" status as of 12/28/22. I sent an email on 12/20/22 requesting that no further shipments be made by Littleton because I have not received any orders. Today on 12/28/22 I received 2 letters regarding the shipments with charges for both the original $2 bill I purchased and other coins that Littleton claims were sent (without my consent) that I did not receive. I called the phone number provided by "Karen" at Littleton and left a voicemail on 12/28/22 which has not yet been returned. I want a refund for my purchase and I do not wish to be contacted by Littleton again regarding this matter. I do not want any further shipments or to conduct any future business with Littleton Coin Company.

  Business Response

  Date: 01/07/2023

  January 7, 2023
  Better Business Bureau
  Attn: ****** ****
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #********
  Consumer: **** *******
  
  Dear ****** ****,
  
  Thank you for contacting us and
  giving us an opportunity to respond to Mr. *******’s complaint. As requested we
  have not contacted him. I believe the matter is resolved.
  
  On November 9, 2022, we received Mr.
  *******’s order from one of our special advertisements for the $2 Federal Reserve Note. As promised, we
  included a trial selection from our Coins on Approval service, introducing him
  to the hobby of coin collecting and the many services that we provide. There is
  absolutely no obligation to purchase with this monthly service. There should
  have been a brochure explaining our approval program as well as a postage paid
  label to return the selection of coins, should he decide he was not interested.
  
  Mr. ******* contacted us through email
  on November 26, 2022 about his order. As noted in the complaint, our
  representative promptly issued a resend of his order which shipped on November
  30, 2022. In response to another email from him, we provided December 20, 2022
  as the date to contact us again should his order not arrive.
  
  On December 20, 2022, Mr. *******
  emailed us again about his order, as it had not yet arrived. We then sent a
  letter for him to sign attesting that his order had never arrived. Until we
  received this complaint, we had yet to receive this letter in return.
  
  We have issued Mr. ******* a refund
  in the amount of $1.08 and sincerely apologize for the frustration this
  situation has caused. We have also removed him from our mailing and email
  lists.
  
  For over 75 years, we have worked
  hard to deliver value, quality, selection and service to coin collectors in
  every state. We value our reputation in the industry, and our ethics and
  honesty are unsurpassed. We are truly disappointed when we have an unhappy
  customer.
  
  
  Sincerely,
  
  Yvonne B******
  Manager of Customer Service

  Customer Answer

  Date: 01/09/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: I have not received a refund, or any coins or paper currency from Littleton Coin Company.

  I have been very frustrated from this experience, and do not wish to do business with this company in the future.

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 01/19/2023

  January 19, 2023
  Better Business Bureau
  Attn: ****** ****
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #********
  Consumer: **** *******
  
  Dear ****** ****,
  
  Thank you for contacting us and
  giving us an opportunity to respond to Mr. *******’s complaint. As requested we
  have not contacted him. I believe the matter is resolved.
  
  On November 9, 2022, we received Mr.
  *******’s order from one of our special advertisements for the $2 Federal Reserve Note. After the
  package did not arrive, we resent his order on November 30, 2022. On December
  20, 2022, Mr. ******* contacted us again notifying us that the resent order
  hadn’t arrived. We sent him a letter for him to attest that his order never
  arrived. We have yet to receive his response to this letter.
  
  Subsequent to receiving the original
  complaint, we promptly sent him a refund check in the amount of $1.08. It
  appears that the refund check had yet to arrive when he provided his additional
  information. We sincerely apologize for the frustration caused, and removed him
  from our mailing and email lists.
  
  For over 75 years, we have worked
  hard to deliver value, quality, selection and service to coin collectors in
  every state. We value our reputation in the industry, and our ethics and
  honesty are unsurpassed. We are truly disappointed when we have an unhappy
  customer.
  
  
  Sincerely,
  
  Yvonne B******
  Manager of Customer Service

  Customer Answer

  Date: 01/19/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because:I still have not received any currency or a refund check from Littleton Coin Company.
  
  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022 I got an coupon from Littleton Coin Company in the mail and ordered the promotion. They also sent me some other coins and I kept them too.
  After a while the sent me more coins. I called them and told them that I do not want more coins, please send me an return envelop, I did not order or ask for more. They promised to send me right away. Instead they send me an other sample and a bill.
  
  I called again and told them that I do not want anything from them and I already asked for a return envelope the never provided. They promised again to send one. I told them if they not send me the envelope, I will do what I do with all other unwanted publications, I throw them away.
  
  It never came. I did not throw them away, I returned both packages to the post office without postage.
  
  Yesterday I got an other bill.

  Business Response

  Date: 12/13/2022

  December 13, 2022
  
  Better Business Bureau
  Attn: Parker ****
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #18523946
  Consumer: ********* ********
  
  Dear Parker ****,
  
  Thank you for contacting us and
  giving us an opportunity to respond to Mr. ********** *omplaint. As requested
  we have not contacted him. I believe the matter is resolved.
  
  On August 25, 2022, we received Mr. ********** order from one of our special advertisements for the 2020-2022 P&D Native American Dollar set. As promised, we
  included a trial selection from our Coins on Approval service, introducing him
  to the hobby of coin collecting and the many services that we provide. There is
  absolutely no obligation to purchase with this monthly service. There should
  have been a brochure explaining our approval program as well as a postage paid
  label to return the selection of coins, should he decide he was not interested.
  
  On
  September 17, 2022, we received his subsequent purchase of the trial selection
  of coins, and we assumed he wished to continue with the monthly Coins on
  Approval service. On September 23, 2022, we sent the second selection of coins
  (invoice *****107), and on October 17, 2022, we shipped his third monthly
  selection (invoice ****9052).
  
  The
  letters Mr* ******** refers to are meant as a reminder of the Coins on Approval
  selections sent, and are mailed after 45 days without receiving the payment or
  the return. We apologize for any confusion over the letters’ intent.
  
  On
  November 14, 2022, Mr* ******** called and spoke with one of our
  representatives, who honored his request for a postage paid return label to be
  sent to him, and to cancel the service.
  
  Until we received this complaint, we
  were unaware the postage paid label never arrived. We have subsequently
  received invoices *****107 and ****9052 in return, which clears the balance on
  Mr. ********** account. We have also honored his request to cancel the service,
  and removed him from our mailing list. We sincerely apologize for the
  frustration this situation has caused.
  
  For over 75 years, we have worked
  hard to deliver value, quality, selection and service to coin collectors in
  every state. We value our reputation in the industry, and our ethics and
  honesty are unsurpassed. We are truly disappointed when we have an unhappy
  customer.
  
  
  Sincerely,
  
  Yvonne B******
  Manager of Customer Service

  Business Response

  Date: 12/22/2022

  December 22, 2022
  
  Better Business Bureau
  Attn: Parker ****
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #18523946
  Consumer: ********* ********
  
  Dear Parker ****,
  
  Thank you for contacting us and
  giving us an opportunity to respond to the additional information Mr. ********
  provided. As requested we have not contacted him. I believe the matter is
  resolved.
  
  The letter Mr. ******** referred to
  is meant as a reminder of the Coins on Approval selection and are sent after 45
  days. This letter simply crossed in the mail with the returned selections.
  
  We apologize for the confusion. We
  received invoices *****107 and ****9052 in return on December 7, 2022, clearing
  the amount reflected in the letter. Mr. ********** account currently has no
  balance due.
  
  For over 75 years, we have worked
  hard to deliver value, quality, selection and service to coin collectors in
  every state. We are truly disappointed when we have an unhappy customer.
  
  
  Sincerely,
  
  Yvonne B******
  Manager of Customer Service

  Customer Answer

  Date: 12/23/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18523946, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ********

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered coins from from this company a few months back. Ever sense they have been sending coins that I didn’t order and invoicing me. I sent everything back and requested that they remove me from their mailing list, but they keep sending me stuff. I’m sick and tired of going to the post office to return these unwanted items.

  Business Response

  Date: 12/06/2022

  December 6, 2022
  
  Better Business Bureau
  Attn: Parker ****
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #18469118
  Consumer: ****** *******
  
  Dear Parker ****,
  
  Thank you for contacting us and
  giving us an opportunity to respond to Ms. ********* complaint. As requested we
  have not contacted her. I believe the matter is resolved.
  
  On June 9, 2022, we received Ms. *********
  order from one of our special advertisements for the 2020-2022 P&D Native American Dollar set. As promised, we
  included a trial selection from our Coins on Approval service, introducing her
  to the hobby of coin collecting and the many services that we provide. There is
  absolutely no obligation to purchase with this monthly service. There should
  have been a brochure explaining our approval program as well as a postage paid
  label to return the selection of coins, should she decide she was not
  interested.
  
  After 45
  days without receiving the trial selection in return or payment, we sent a
  letter in August, 2022, as a reminder of the Coins on Approval sent. We mailed
  a second reminder notice to Ms. ******* in September, 2022.

  On September 20, 2022, we received her subsequent
  purchase of the trial selection of coins, and we assumed she wished to continue
  with the monthly Coins on Approval service. On September 26, 2022, we sent the
  second selection of coins (invoice 64263354), which we received in return on
  October 14, 2022. We subsequently shipped her third selection (invoice 64286921)
  on October 21, 2022, and shipped her fourth selection (invoice 64372802) on
  November 16, 2022.

  Until we received this complaint, we
  were unaware she did not wish to participate in this service. We have cleared the balance on her
  account, and encourage him to keep the coins sent with our compliments. We have
  also removed her from our mailing list. We sincerely apologize for the
  frustration this situation has caused.

  For over 75 years, we have worked
  hard to deliver value, quality, selection and service to coin collectors in
  every state. We value our reputation in the industry, and our ethics and
  honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  
  Sincerely,
  
  Yvonne B******
  Manager of Customer Service

• Initial Complaint

  Date:09/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date:
  May 22, 2022 ,get email confirmation of
  ordered 2 coin sets, one was canceled by company,get email confirmation it is, received set,didnt get any further cals,mails,emails etc.9/16/2022 get debt collectors call about outstanding ammount... scamers,must be lawsuited for scams,as a lot ppl get scammed same way.

  Business Response

  Date: 10/03/2022

  October 3, 2022
  
  Better Business Bureau
  Attn: ****** ****
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #18034885
  Consumer: Tomas **********
  
  Dear ****** *****
  
  Thank you for contacting us and
  giving us an opportunity to respond to Mr. ************ complaint. We have
  spoken with him and I believe the matter is resolved.
  
  On May 22, 2022, we received Mr. ************ order from one of our special advertisements for the 1941-1945 Mercury Dime Year set. As promised, we included a trial
  selection from our Coins on Approval service, introducing him to the hobby of
  coin collecting and the many services that we provide. There is absolutely no
  obligation to purchase with this monthly service. There should have been a
  brochure explaining our approval program as well as a postage paid label to
  return the selection of coins, should he decide he was not interested.
  
  Later on May 22, 2022, we received
  another order for the 1941-1945 Mercury
  Dime Year set from Mr. **********. This order was shipped without the
  selection of Coins on Approval as an accommodation.
  
  After 45 days without receiving the
  trial selection in return or payment, we sent a letter in July, 2022, as a
  reminder of the Coins on Approval sent. We mailed a second reminder notice to
  Mr. ********** in August, 2022. We apologize for any misunderstanding regarding
  the letters’ intent.
  
  During our call, we apologized for
  the frustration caused, cleared the balance on his account, and encouraged him
  to keep the coins with our compliments. We also reshipped the second order as
  we were unaware it had never arrived.
  
  For over 75 years, we have worked
  hard to deliver value, quality, selection and service to coin collectors in
  every state. We value our reputation in the industry, and our ethics and
  honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  
  Sincerely,
  
  Yvonne B******
  Manager of Customer Service                        

  Customer Answer

  Date: 10/03/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18034885, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received via U.S. Mail an invoice for something I never ordered and never received (and in which I have zero interest). The way it is structured suggests it is a predatory scam. Earlier this year, using a mail order ad, I did purchase an item from this company as a gift for my father. I have no problems with what was ordered or received. This was paid for and delivered. This is likely how they got my name and address.
  
  But this invoice alleges that I was sent random items for free examination (false) and that the company is following up with me to invoice me for same (predatory).
  
  I do not seek to embroil myself in a scam by calling their numbers and getting stuck in hours of cross allegations in which they seek to further scam me.
  
  I seek this matter resolved and the company flagged for illegitimate practices to warn off consumers.
  
  It is possible this correspondence also constitutes mail fraud; I am not a legal expert. See attached.

  Business Response

  Date: 08/05/2022

  August 5, 2022
  
  Better Business Bureau
  Attn: Parker ****
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #17642718
  Consumer: ******** ****
  
  Dear Parker Bolt,
  
  Thank you for contacting us and
  giving us an opportunity to respond to Mr. ****** complaint. As requested we
  have not contacted him. I believe the matter is resolved.
  
  On May 5, 2022, we received Mr. ******
  order from one of our special advertisements for the 2010-2021 National Parks Quarter sets. This order was shipped on
  May 9, 2022 to Mr. ****** address. As promised, we included a trial selection
  from our Coins on Approval service, introducing him to the hobby of coin
  collecting and the many services that we provide. There is absolutely no
  obligation to purchase with this monthly service. There should have been a
  brochure explaining our approval program as well as a postage paid label to
  return the selection of coins, should he decide he was not interested.
  
  After 45 days without receiving the
  trial selection in return or payment, we sent a letter in June, 2022, as a
  reminder of the Coins on Approval sent. We mailed a second reminder notice to
  Mr. **** in July, 2022. We apologize for any misunderstanding regarding the
  letters’ intent.
  
  We have cleared the balance on his
  account, and encourage him to keep the coins sent with our compliments. Had we
  been contacted about this situation, we would have gladly resolved it earlier. We
  sincerely apologize for the frustration this situation has caused.
  
  For over 75 years, we have worked
  hard to deliver value, quality, selection and service to coin collectors in
  every state. We value our reputation in the industry, and our ethics and
  honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  
  Sincerely,
  
  
  
  Yvonne B******
  Manager of Customer Service                                   
  
  

  Business Response

  Date: 08/05/2022

  August 5, 2022
  
  Better Business Bureau
  Attn: Parker ****
  48 Pleasant St.
  Concord, NH 03301
  
  Complaint Case #17642718
  Consumer: Michaels Timm
  
  Dear Parker *****
  
  Thank you for contacting us and
  giving us an opportunity to respond to Mr. ****** complaint. As requested we
  have not contacted him. I believe the matter is resolved.
  
  On May 5, 2022, we received Mr. ******
  order from one of our special advertisements for the 2010-2021 National Parks Quarter sets. This order was shipped on
  May 9, 2022 to Mr. ****** address. As promised, we included a trial selection
  from our Coins on Approval service, introducing him to the hobby of coin
  collecting and the many services that we provide. There is absolutely no
  obligation to purchase with this monthly service. There should have been a
  brochure explaining our approval program as well as a postage paid label to
  return the selection of coins, should he decide he was not interested.
  
  After 45 days without receiving the
  trial selection in return or payment, we sent a letter in June, 2022, as a
  reminder of the Coins on Approval sent. We mailed a second reminder notice to
  Mr. Timm in July, 2022. We apologize for any misunderstanding regarding the
  letters’ intent.
  
  We have cleared the balance on his
  account, and encourage him to keep the coins sent with our compliments. Had we
  been contacted about this situation, we would have gladly resolved it earlier. We
  sincerely apologize for the frustration this situation has caused.
  
  For over 75 years, we have worked
  hard to deliver value, quality, selection and service to coin collectors in
  every state. We value our reputation in the industry, and our ethics and
  honesty are unsurpassed. We are truly disappointed when we have an unhappy customer.
  
  
  Sincerely,
  
  
  
  Yvonne B******
  Manager of Customer Service                                   
  
  

  Customer Answer

  Date: 08/08/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 17642718, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

  Customer Answer

  Date: 08/08/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 17642718, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****