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Business Profile

Body Waxing

The Wax Specialists
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/21 330pm 2023
    330.00 on credit
    55.00 cash tip
    With my mother as the 2nd new client and witness

    Business Response

    Date: 01/09/2023

    Good afternoon,
    This email is in regard to ****** ******'s complaint about being seen 15 minutes late for her appointment. She has been Abusive, a terrorist, harassing, and threatening. She's written several emails and has informed me she will be sending more. ****** also lives about 4 houses down from the business.
     She was raising her voice leaving clients and employees extremely uncomfortable. The police requested I file a restraining order on her due to these circumstances.
     Below I've attached what we have been dealing with.
    --
    Thanks,
    Sylvie M******* - Owner
    The Wax Specialists
    ************

    Customer Answer

    Date: 01/10/2023



    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because:

    she is a total liar.. Attached is her initial response to my original complaint. 

    If she's so shocked at my disappointment...because I left visibly happy.....how can she blatantly contradict herself in her statement to you stating I was loud, dissatisfied etc.

    Stating my dissatisfaction with her in writing means Im terroristic? She is delusional and I'm now concerned that I should contact the police. 




    Sincerely,



    ****** ******

The Wax Specialists is BBB Accredited.

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