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Business Profile

Precious Metal Dealers

Investor Crate, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 13th I order a small investor create I never received it I emailed customer support and I told the I wanted to be refunded because I never received it and we emailed back and forth for a while but it wasn't going anywhere and and again I sent them a screenshot and they got mad and told me let me send you a stupid Little create and if the would have done that in the first place it wouldn't have been a problem I also said send it to me and a tracking number but they never got back with me so that's why I'm reporting it

    Business Response

    Date: 11/26/2024

    We are unable to refund him because we canceled and voided the transaction per his instructions, while the charge was still pending. This means it stopped the payment before ever going through.

    The hang up is with his bank. We can NOT refund him, because there are no funds to refund. In addition, we cannot contact his bank on his behalf, he has to do this on his own, as directed by our team.

    Customer support staff offered to send him what he *tried* to purchase free of charge, offer still on the table, just to make him go away but he won't.

    He has spammed our social media page relentlessly, our e-mails and review platform and has been blocked where we can block him, due to the obsessive behavior.

    We genuinely hope he gets this and any other issues he has, resolved.

    Thank you,

     

    -IC SUPPORT STAFF

Investor Crate, LLC is BBB Accredited.

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