Complaints

This profile includes complaints for New Hampshire Northeast Credit Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  New Hampshire Northeast Credit Services, Inc.

  35 Technology Way STE 3w5 Nashua, NH 03060-3245

• 

  New Hampshire Northeast Credit Services, Inc.

  PO Box 746 Nashua, NH 03061-0746

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this credit agency numerous after they contacted about accounts that were fraudgently opened in my name .i have hungup on numerous called liar hollered screamed at . This all began because someone opened a account in south royalton vt in my name . I was incarcrated and could prove i was and had no knoledge of . Never lived in that area before or after i sent all paperwork to green mountain power . And they contacted credit agency and notified these were not my acccounts .to remove them they removed one then theyrs still 1 left so i called today glt hollered screamed called a liar i tried explain i was incarcrated i was thats none of their buisness and they didnt care and hung up on . I called the light company and they informed the account they are trying to say say is mine is not it is from another gentlemen with differnt social security number they do know how this agency is even connecti g to me its not the same social its differnt gentleman this company has and is very unproffesional hollering at me calling me a liar and not looking into fraudulent accounts tell me they dont care theyr mine and they are not .

  Customer Answer

  Date: 06/30/2025

  I also wanted to make aware that i am mentally disabled  and tried to make this compant aware and they said they didnt carw . I told them that i didnt make these charges and was told we dont care its none of our buisness.i have proof that i couldnt have made thsese charges and they refused to view . Instead i was hollered and screamed at and hing up on . Also green mountain power who is original billing agency said the accounts they have been harrasing me about are from a differnt social security number with same name but clearly is not me when i notified company **** called a liar and hung up on

  Business Response

  Date: 07/02/2025

  The account was received from Green Mountain power on 1/10/25 with phone no and social that matched prior address and current address.  This account has been cancelled in our system after speaking with Green Mountain Power on 6/30/25.  Without an actual Police Report we were not able to verify this was a case of ** Fraud.  We get a lot of debtors stating this is fraud when it is not so without that Police Report we are not able to verify the ** Fraud.  It is in the process of being removed from Mr. ******** Credit Report.

  Customer Answer

  Date: 07/02/2025

  My concern is not only having this removed it is the treatment  from your employee. I could have sent any and all imformation concerning this being a fraud case but was not given the opprotunity  to do so i was called a liar numerous times .i was told i dont care numerous times and told it was none of her buisness. I also tried explain i have mental disabilitys and was laughed and hung up on .told i could eigther pay in full with a credit card or partial or it would be left on my credit score .this all after you were contacted by green mountain power and told to remove from my credit report they told you any and all imformation purtaining to them and me they had your office send .but being vandictive the 171 account was left in collections .you never even told green mountain power about this account being connected to me because you knew it was not ..my real issue is feeling extorted taken advantage of humiluated and taunted from your staff hung up called a liar .i tried to explain i have mental disabilitys and didnt understand  and i was i dont care your liar .the fact is i was and. Am avictim of identity  fraud thats why green mountain contacted you to remove you removed one but kept one intenially to be vindictive you refused to look at any info proving these wernt my accounts and tried to threaten and pressure me into paying a bill that was mot mine this is a serious issue i asked for help as a victim and was denied and taunted i told your staff i didnt understand and was yelled screamed at  i have mental disabilitys i am mentally disabled i asked to speak to supervisors was hung up on the only concern to your **** was grtting paid you didnt care to even take into account i was a victim of identity theft  and was mentally disabled..i have ptsd  bipolar as well as intermittent explosive anger disorder as well as other diagnoses .so while your employee enjoyed denying me proper assistance she taunted and belittled me this has caused me a great deal of stress i have been dealing with for months not sleeping stressed to max anxiety.being laughed at humilated  and dehumanized.  I have spoke to my coumcelors about this issue numerous times .i have tried to deal with this with your company but always speak to same lady who refuses to let me speak to anyone else in your company this is all uncalled for she needs to be dealt with this not how u deal with the community at all

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with ********************. I do not have a contract with NH NORTHEAST CR SERVIC. They did not provide me with the original contract as requested.

  Customer Answer

  Date: 09/25/2024

  I do not have a contract with this company. I have no knowledge of this contract whatsoever. I have never verbally or in writing agreed to anything with this contract . They can not provide me with any documentation binding me to this debt. Please have it removed immediately from my credit report. Ive been trying to build my credit and because of this debt that does not belong to me its making that difficult to do.

  Thanks  ****** krawczyk 

  Business Response

  Date: 09/26/2024

  Our company has been trying to contact ****** and have left numerous messages for her to contact us.  She has not returned any of the phone calls.  We have never spoken with ******.  She has to date received 2 letters for us if she wanted to dispute this bill.  She did submit a dispute via e-oscar through Experian.  Her only comment on this was that it does not belong to her but the Social and Date of Birth we have on the account matches hers.  We have not had any mail returns to the address on file.  She will need to contact our office to verify her address and we can send her the needed documents for this account.

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22317369
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  This contact does not belong to me, if they somehow have my personal information connected to the account then it was given to them by someone else and was not provided by me. I am a male not a female so them referring to me as her is one example of how they have the wrong person. I have never heard of this company before let alone have any dealings with them. If they can provide all documentation including the original signed agreement or anything else that binds me personally to this contract that would be great. If not then please remove it from my credit report immediately . Thanks 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 09/30/2024

  We do not receive gender when we get an account in our office.  We get social and/or date of birth.  I am so sorry I referred to Mr. ******** as a her.  My apologies.  We are a collection agency and don't have a contract with Mr. ******** but we do have a contract with ******************** to collection on outstanding debts.  We have never spoken with Mr. ******** and have never received a request for an invoice from Green Mountain Power.  We can obtain that if Mr. ******** would give our office a call at ************.  We have left him  lots of messages to contact our office but no response.

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22317369
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  This is unacceptable, in that last message they openly admit that they have never talked to me and do not have a contract with me, yet they are the company reporting negatively on my credit report, not the original creditor to who the debt is owed. On that basis alone this should be removed from my credit report immediately. I personally have never had an account with the this collection company as they admit nor have I ever had one with ***************,  the original company to who this debt is owed . If they have any of my personal information, SS number, dob address etc. then the only answer is that someone else used it without my knowledge and thats who needs to answer for the debt. This needs to be removed from my credit report immediately or I will have to seek legal action. This debt does not belong to me and its ruining my ability to build positive credit. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 10/03/2024

  Again, we have a contract with Green Mountain Power to report this delinquency on credit reports.  If this is in error and Mr. ******** states it is a stolen identity he must call our office at ************** to get this straightened out.   We have no returned mail on this account so he has received our letters in 2023 not sure why he didn't respond at that time but we will try to help him with this if it is indeed a case of stolen identity as he states.  Please call our office to get this resolved.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22317369
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
   Ive heard and understand that this collection company has a contract with *************** but that contract is between those two parties and doesnt bind anyone who may have a contract with *************** to a debt with another parties . Thats unlawful and on that point alone this collection company has to remove any impact or negative ****s they put on someones credit report that they personally dont have a contract with. But thats not the most important issue here. The main reason why this negative **** needs to be removed from my credit report is the **** that it doesnt nor ever has belonged to me. I know for a fact that the only documentation they can have that binds me to any contact with *************** is information that they required from a third party and not directly from me. I have never had any accounts with ***************. Therefore me contacting this collection company doesnt matter because the fact that its not my personal account they have zero legitimate documentation that binds me to the account and they know they dont . Lets stop trying to make ***** pay for Pauls debts and do the right thing and remove it from my credit report immediately. Then go find whoever it is that you allowed to steal my identity . This has cost me enough already and Ive been very patient but I have contacted legal representation and if this isnt resolved immediately I will be forced to go that route 
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 10/08/2024

  I dont understand how It has been determined that the business has made In good faith an effort to resolve this issue. They say that I received mail but didnt respond. I personally never received anything in the mail about this. Therefore I dont know how they can said I choose not to respond? They have provided zero documentation requested and I know this account does not belong to me so I dont understand how its right or legal for a company to take information provided to them by any random person who they have zero proof who they are and use that to put a negative **** on another persons credit report. Ive been advised by legal representation to not contact this company directly and to go through the BBB bringing legal action to avoid the cost of paying an attorney. I was under the impression that this is what the BBB is supposed to help people with so they dont get overwhelmed by the powerful  corporate world. I dont believe its right that I should have to pay legal representation to help me resolve a issue that I didnt cause and thats what the BBB is there for?

  Customer Answer

  Date: 10/08/2024

  I dont understand how It has been determined that the business has made In good faith an effort to resolve this issue. They say that I received mail but didnt respond. I personally never received anything in the mail about this. Therefore I dont know how they can said I choose not to respond? They have provided zero documentation requested and I know this account does not belong to me so I dont understand how its right or legal for a company to take information provided to them by any random person who they have zero proof who they are and use that to put a negative **** on another persons credit report. Ive been advised by legal representation to not contact this company directly and to go through the BBB bringing legal action to avoid the cost of paying an attorney. I was under the impression that this is what the BBB is supposed to help people with so they dont get overwhelmed by the powerful  corporate world. I dont believe its right that I should have to pay legal representation to help me resolve a issue that I didnt cause and thats what the BBB is there for?

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money owed to Radiology of ***** was remitted to them directly from insurance company UNHC. I attempted to explain this to Credit Services and was belittled, yelled at and told to pay my bill refused to provide me with someone else to speak to. Hung up on multiple times. This has caused anxiety and distress. attachments show/reflect UNHC remitted payment on 7/23/24.

  Business Response

  Date: 09/04/2024

  I am sorry for the delay in getting back you on this.  I had sent over the copies of the payments and they did not have them so they had to research.  They did find them but the virtual credit cards had expired.  They contacted the maker and they have dropped the payments to a paper check for both the $79.43 and the $19.60. These were created on 8/27/24 and they haven't received those checks as yet but they are on their way to the client.  Once these checks are received they will notify us of payment.  I have placed these accounts on hold so no more calls or letters will go out on them.  Thank you for your patience.

  Customer Answer

  Date: 09/04/2024

  Good Afternoon, 

  The attached statement is a copy from my bank highlighted in pink the 2 payments that have already been taken from my bank account to satisfy the payments were made and processed as I have provided previously.   

   

   

  Business Response

  Date: 09/05/2024

  I am sorry and understand your concern.  You may want to contact United Healthcare as those debit card purchases look like they were done by United Healthcare.  According to our client, the checks will be coming from them as the credit cards were stale that they were given to run.  We have placed the accounts on hold for you and they won't affect your credit report at all pending payment.

  Customer Answer

  Date: 09/06/2024

  That is complete BS that they are stating the credit card was "stale" and did not complete the payment.  If that was true then why was the exact dollar amounts provided extracted from my bank account on 07/24 as I provided you with a copy of my bank statement.   They are just making excuses.  Someone obviously has my payment and that should be between the 3 of them not my issue or should be screamed at to "pay my bill" as this collection agency ripped me apart belittled me and insinuated that I was not intelligent.   and this doesn't make up for the poor customer service they provided me and right to speak to a manager refusal.   I have added a copy of my bank statement proving that payment was made and taken from my account on 7/24 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22210573
  
  I do not accept the business's response as a resolution to my complaint because they are stating that my credit card used to make payment on the account was "stale" and payment was not completed.  Attached is my bank statement showing the funds withdrawn from my checking account on 07/24 and paid.   Whomever did not apply my payment is responsible for this issue not me.  I did not deserve to be treated like I was incompetent to read a letter or know the account number this "collection agency" was harassing me about.  To be called dumb for not seeing something that was not on the letter I was looking at was rude and inconsiderate.  Refusing for me to speak to someone else because I was in tears and my anxiety was through the roof because I know I made payments for the XRays for Breast Cancer.  then yelling at me telling me to pay my bill when I told her several times it was paid and then to be hung up on twice.   If I was treated this way before making payments, I wouldn't have paid the bills.   NO ONE ever deserves to be treated the way I was treated, and situation handled.   This woman needs a new line of work **************** is not where she belongs.  

  Sincerely,
  
  ***********************

  Business Response

  Date: 09/09/2024

  i am sorry that you feel that way.  You had asked us for Validation of this debt via letter and we provided that to you on 8/15/24.  You chose to pay ******************** of ***** instead of us which is your right.   We have had no notice of any payment made by ******************** of *****.  After getting your complaint on 8/29/24 we contacted ******************** of ***** who then researched the issue. We then received a response from ******************** of ***** who stated that they did find the Credit Card information and tried to run those cards which were declined because they were stale.  They then contacted the insurance company and the were sending them checks in place of those credit cards.  They are still waiting for those checks from the issuing company.  The charges you sent to me were charges to the issuing company for them to send payment - you will still need to contact them for further information.  We have placed your accounts on hold pending notification  from ******************** of ***** that these are paid.  We cannot mark an account paid without that notification.  I'm sorry for the inconvenience but we have done everything we can on this end.

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22210573
  
  I do not accept the business's response as a resolution to my complaint because: The card that was rejected as I stated was my FSA card and I was NOT notified that they did not accept the charge as "medical related" was processed in February.   the card that i provided successfully payment was processed in JULY - why has it taken almost 2 months for an electronic payment to process?  Again, just this company's attempt on getting paid for something they don't deserve for their ill-mannered customer service ***.  You don't treat someone you want money from with disrespect and you certainly do NOT call them stupid and not help them when you have other means to look up their account.  When someone asks for a manager hand the call off do not hang up ***eatedly then scream pay your bill when it has been paid and the company has emailed me back that they did receive my payment, and I do not have a balance due!  Treat people with compassion NO ONE is superior to another, and your *** sure thinks so.   I pray that someone will teach her that compassion in hard times is a better means of communication than the way she treats everyone now.  look at all the complaints on here we are all stating the same thing.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with New Hampshire Northeast Credit Services. I do not have a contract with NH/NE Credit Services In, they did not provide me with the original contract as I requested.

  Business Response

  Date: 02/14/2024

  We have spoken with **** ****** once on 5/24/23 and no documents were requested from us.  If requested we would have obtained the documents and forwarded them to Mr. *******   We had left him 7 messages to give our office a call but we haven't heard back from him.  The services due to our client were for 2 inspections and cleaning at his two locations - *** and *** ********** **** ********** **.  The services were performed on 3/23/21.  If Mr. ****** would like to give our office a call at 800-639-6062 we would be more than happy to share this information with him.  This account can be removed from his credit reports once paid in full.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with a woman named H**** at New Hampshire Northeast credit services, a collection company. She is trying to collect a debt that my insurance company said I do not owe on and direct billing to me is considered a violation of New Hampshire and Federal Medicaid laws. My Insurance Company tried contacting the original Biller and to no Avail we are stuck talking to the New Hampshire Northeast associate H****. She has been nothing but rude and condescending. When my insurance company contacted her, she was rude to them told them, that she would not stop collections and disconnected their call. I received a letter from my insurance company about a Grievance Resolution stating that I do not owe on this bill and yet this morning I received a phone call from H**** from New Hampshire Northeast credit services about collecting on the debt that my insurance company just told her I did not own. I have read many of reviews on about New Hampshire Northeast and there is a theme with H**** being mentioned as a rude worker and not helpful. I have the assumption that it is a fraud company trying to scam people and something needs to be done. The phone number I have for H**** is 603-821-****. I hope you can get somewhere with this info.

  Business Response

  Date: 01/11/2024

  We have contacted our client, ********* ********** of Keene, asked them if they had received this payment.  They stated they do not have any record of a payment for service date of 4/7/23 for $72.00.  They stated that they will need a copy of a cancelled check/eft that was deposited by their company for proof of payment and they will investigate this payment.  We can only take our clients word on payments as we get many, many people stating something has been paid when it has not been.  As to the rudeness of our collector - she is stating that   she was yelled at and spoken over.  We tried to explain to both ******* and the insurance company that we needed proof of payment in order to resolve this issue but have yet to see anything sent to us.  Once we receive this information, we will send over to our client for their investigation of this payment.  We do try to help people resolve issues but it does require the help of all parties.

  Customer Answer

  Date: 01/12/2024

  
  
  Complaint: *******3
  
  
  
  I do not accept the business's response as a resolution to my complaint because: my insurance company said I do not have to pay this bill because I had coverage. The bill was never submitted to my insurance company and that is now on the ********* associates of Keene for not doing the billing properly. 

  The rude worker ****** was mean to the point where I asked her" why are you being mean to me?" And she said "I don't have to be nice". She even hung up on my insurance company, Which is documented in the letter I already submitted. It also states that I am not responsible for this bill. The insurance company told me that ********* Associates of Keene will have to write this off because they never submitted the bill to the insurance that would have covered and it's a violation of federal And medicaid law to contract me for this bill  If they have ways of contacting ********* Associates of Keene, why wasn't I provided with that info when I asked ***** for it.  ... ***** said to me "why would I do that for you? " so no I do not accept this response from New hampshire  North East. 
  
  
  
  Sincerely,
  ******** ******

  Business Response

  Date: 01/16/2024

  I am confused by this new
  finding.  We were told by both ******** and her insurance company that
  this bill had been paid.  Why would they have said this if in fact it was
  not?  The insurance company actually hung up on us after we asked for
  proof of payment.  I can now understand why since this account was never
  paid and they did not have proof.  Not once did they offer us the
  insurance information to get this billed properly - if they had we could have
  submitted that information instead they stated it was paid.   The
  account is now over 9 months old, and insurance will not accept this at this time.  Our agency will contact ********* Associates
  of Keene to find out what they will do.  Not sure why the proper insurance
  was not given to either our office or that of ********* Associates of Keene to
  bill.

  Customer Answer

  Date: 01/16/2024

  
  
  Complaint: 21116163
  
  
  
  I do not accept the business's response as a resolution to my complaint because: I spoke with many representatives from my insurance company and have written documents that New Hampshire Northeast hung up on them.  ********* ********** of Keene never submit the bill to my Insurance company. Since the bill for the hospital that ********* ********** of Keene works through was paid,  they(********* ********** of Keene) should have also submitted their bill to the same insurance company on file. When I spoke with my insurance company they said the bill from ********* ********** of Keene was never submitted to them.  I have had no way of contacting ********* ********** of Keene, all of their contact info is incorrect and when I asked for it from ***** from New Hampshire North East, she said" why would I do that? " in no way had she helped me settle this situation. I had insurance for this bill that was never submitted.  If I am contacted by New Hampshire Northeast about this bill again I will look into legal action. Since it is a violation of federal and medicaid laws to do so.  

  
  
  
  Sincerely,
  
  
  
  ******** ******

  Customer Answer

  Date: 01/18/2024

  I would just like to state that I never once said to New Hampshire Northeast that the bill was paid.  I said it should have been covered under my insurance and was told that it is now my responsibility. That is all.

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency, the collector Kathy O***** has been contacting me 2-3x a week starting in mid April for a debt that was settled on 9/28/2022. The company, VT Gas Systems, has confirmed this payment and confirmed numerous calls to the agency confirming the collection is no longer needed. I have lost over 65 points on my credit score for this singular incident.
  
  I told the collection agency VGS would be able to provide the confirmation, but they have continiously contacted me instead and have demanded a credit card payment over the phone and other forms of PII (SSN, address, etc).
  
  Although the collections is fully in the wrong, they have chosen to make no attempt to remediate my negative score.

  Business Response

  Date: 06/30/2023

  ****** ****'s VT Gas account has been marked paid in our system and has been removed from her credit reports as of September 23, 2022 as VT gas informed us at that time it was paid.  We have been speaking with ****** about an account she owes for Green Mountain Power - a totally different company and amount due.  We spoke with ****** about the Green Mountain Power Account on 4/12/23 at which time she stated this was paid.  We asked her to provide proof of her payment and she stated she would and call us back.  She has never been called 3 times a week by our company.  We did speak with her again on 6/27/23 when she called our office  and we tried to again explain about a Green Mountain Power Account but she would not listen.  She then called VT gas and they contacted us again - told them this had been marked paid back in September 2022.  We would be more than happy to help ****** with her Green Mountain Power Account in our office.  She can call us at ###-###-####.

  Customer Answer

  Date: 07/06/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because there was never clarification, whatsoever, that it was Green Mountain Power/GMP. If so, I would have provided proof of that too - to the business. Not to your agency.

  I will contact GMP, but refuse to insecurely provide you financial data. There is no proof that your organization uses any cybersecurity or compliance protocols, even though I asked for that as well when your collector asked for my SSN. The fact that you cannot verify payments or security is reason for worry alone. 

  I will have GMP contact you. Do not have Kathy O***** call or harass me again, please. 

  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/23/2023: The New Hampshire Northeast Credit Service company has been harassing my siblings in regards to a debt that does not belong to me.
  (To note, none of my siblings share my same name and their phone numbers should not be connected to mine in any way, yet they are receiving incorrect debt calls for me)
  
  When I called to ask them to stop contacting me or any of my family members, a woman named Kathy Oliver started asking for information to confirm the account on file.
  When I asked what details she had, she said she didn’t see anything and couldn’t provide any information connecting me to the person in question with debt. She also couldn’t confirm which sisters she had contacted and left voicemails for in regards to this debt and was asking me to confirm the information. The encounter was very suspicious given no information could be confirmed.
  I believe this company is not legitimate or does not follow appropriate collections protocol and is unnecessarily harassing individuals and their family without validation.

  Business Response

  Date: 03/27/2023

  We received this account on 1/20/23 with a service address of *** ***** *** *********** **.   The phone number was arrived by looking up that address, name in the credit bureau data base.  We called that number and left a message - no id was on the voice mail  on 3/8/23 and 3/14/23.  On 3/14/23  a female called back and stated we have been leaving messages for ******* ***** on that number and that there was no ******* ***** there.  We immediately removed that number from the account.  We did not know who the caller was as they  would not disclose their name or address.  We do not call people's relatives.  We had not idea that the number we were calling was anybody other than ******* *****.  We are not allowed to give out any information if we can't verify who we are speaking with so no information was given.

  The phone number has been removed - as of 3/14/23

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/27/2023 I received a letter regarding a collections account from Northeast Credit Services in reference to an account with Green Mountain Power in Vermont. This letter stated that if I wanted to dispute the charges I could do so via a letter. I decided to call and ask if I could dispute it over the phone. The person I spoke with told me I could not dispute the charge.
  
  I also received a letter on 3/13/2023 so I called them again to try and dispute it and I was told the same thing as last time, that I could not dispute the charges and that I HAD to pay it.
  
  By law, I have the right to dispute a charge and I've never heard of a collections agency telling someone they can't or that they HAVE to pay something.

  Business Response

  Date: 03/23/2023

  Our office received an account from our client on 2/21/23 for Mr. ******.  He called our office on 3/1/23 and stated that he wasn't living at this address and had moved out in August.  We told him that the client keeps all recordings of calls and we could find out when he called and cancelled his service.  He stated he didn't care as he wasn't going to pay this anyways.  We did contact our client on this account.  They researched this and dated that they did not have any record of Mr. ****** calling in and cancelling his service.  His service was cancelled when somebody new moved in and requested service.  Mr. ****** called our office again on 3/22/23 and stated he wanted to dispute the charges.  We gave him the information that was given to us from our client and advised us he was not going to pay this bill.  All disputes need to be sent to our office in writing so that we can keep it on file.  We are more than willing to set up payment arrangements for however much he can afford to pay monthly on this account.  If we receive a letter from him we can mark his account as disputed and it will show up on his credit report as a disputed item.  We are not sure what else can be done on this account.  All due diligence has been done for him to determine if this billing was correct by our client.   this account was put into temporary dispute virbual until we receive the request in writing but don't see that he has a valid dispute.

  Customer Answer

  Date: 03/24/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: The first time I called I never once stated that “I didn’t care and wasn’t paying it anyways”.  The representative for the company I spoke with, Kathy, was rude and unprofessional and told me both times that I could not dispute the account whether I sent it in writing or tried disputing it over the phone. At that point, I stated I wasn’t paying it as the company not canceling my electric account wasn’t my responsibility as they were called in regards to me moving out  so the account could be canceled. The call may not have been made by myself however, either the landlord called or someone else called on my behalf to cancel the account, either way someone called and canceled it. Hence the reasoning they may not have a “recorded” call from me directly. 
  

  At this point, if Northeast credit services wants to lie and make up statement, I never made to try and cover up their rude and unprofessional employees, I have been in contact with a lawyer regarding the issue. If they don’t want to allow me to dispute the account like I have tried to twice, I will take legal action and then that way they can have a “record” for their “file” that I disputed it. 
  

  If the company is incapable of typing up some type of report, which it would surprise me since their staff seems lazy and unwilling to do their jobs, that’s not my problem. It’s easy to type in a comment on the account that the account is being disputed, print it, and out it in your “file”.

  I’ve never heard of a collections company not allowing someone to dispute a charge(s). Maybe you should hire staff that isn’t rude and more willing to do their job.

  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 03/24/2023

  I am very sorry that Mr. ****** is not happy with our company.  We have never told him that he could not dispute this account.  I have marked his account as disputed verbally in our system.  It is up to Mr. ****** to send our company a letter explaining his dispute in detail.  Green Mountain Power has looked through their calls and informed our office that this service was never cancelled.  If Mr. ****** would like to include who made the call, when the call was made and mail it with his dispute to our office, we would be more than happy to look further into this account.   He may send his written dispute to our office at ** *** **** ******* **.  Also, if he does not want any correspondence from us please include this in writting to our office along with your dispute and all letters and calls will stop.  To date, we have not called him at all and have sent him 2 letters.  We are more than willing to work with him but can't do that without some information from him.

  Customer Answer

  Date: 03/27/2023

  
  
  Complaint: ********
  
  
  
  I do not accept the business's response as a resolution to my complaint because: 
  
  
  The representative I spoke to told me that I couldn’t dispute it and that I HAD to pay it. Now the company is questioning my integrity. Hopefully you record your phone calls, if so you can go back and listen to your rep tell me that I HAD to pay the account. If you’re denying this then you’re just a bunch of liars.
  
  Sincerely,
  
  
  
  ***** ******