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Business Profile

Distillers

The Distillery Network Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Distillers.

Reviews

Customer Review Ratings

3.54

Average of 24 Customer Reviews

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Review Details

  • Mark L

    Date: 11/26/2024

    Well I ordered me a 40 gallon still, I was reluctant to send money to them , (cause no fault of thiers , I had been taking on 2 different online purchases) But I did anyway. He guy I spoke with was very professional in getting exactly what I wanted. On the wesite it does say turn around in about 14 days. Ok I seen a post online that was bashing this company on the 13 day. So me being the worry wort I am, I sent couple text messages to him about the awful bashing I had read. BUT he instantly ****** me back and comforted my concerns. I was very happy with this mans answers and didnt give it a second thought. Next day I was sent tracking number of my order. Yeah it took couple extra days to receive my still but he assured me all was well. Today I received my order and WOW what a thing of beauty. I am pleased to say I am very satisfied with what I got. And praise the man for being so professional to me and my concerns. So yes I would recommend this company to any of my friends out there in the distillers world. The ONLY problem I have had was they was a dent in my pot upon arrival, but hey that gives it character so no worries there, Im sure it happened in transport. If you are looking for a great product and professional people to work with, then please use this company.

  • Joseph F

    Date: 02/15/2024

    Joseph F

    Date: 02/15/2024

    On 06/14/2023 I ordered a 30 gallon kit with the fruit port upgrade, orders #****** AND #******. I was told to expect it to take up to 3 months which I was ok with.
    The first time I was told it was ready to ship was on 24/07/23.
    On 30/08/23 I was asked if I had received it, which I had not.
    On 10/09/23 I received a FedEx tracking number *********************** but nothing ever shipped.
    On 29/12/23 I was told it would ship "next week".
    On 30/01/24 I was told it was waiting for UPS to pick it up.
    On 01/02/24 I was given a tracking number and that one hasn't moved either.
    On 12/02/24 I was told it would ship by Wednesday after asking for a refund.
    They went radio silent on me and have not responded to texts or emails since then. I managed to get a hold of someone over their websites chat feature and they are refusing my refund and telling me they can't ship while checking for charge backs and that they'll ship it soon. They have since gone quiet on me and are no longer responding to my messages.

    The Distillery Network Inc

    Date: 02/20/2024

    Hi ****** sorry for the delay your product is ready to ship; thanks for the patience.

  • Paul J

    Date: 02/01/2024

    Paul J

    Date: 02/01/2024

    If you're interested in getting a still don't go base off of bbb ratings this company is fantastic. The distillery network are a awesome company to do business with, awesome owner who you can text or call night or day with immediate response. Such a awesome company to do business with I'm glad I chose The distillery network. Thank you Johnathan z*****

    The Distillery Network Inc

    Date: 05/08/2024

    Were really grateful and appreciate you taking the time to share your rating with us

    The Distillery Network Inc

    Date: 05/08/2024

    Thank you so much for taking the time to leave us feedback.

  • Lucy W

    Date: 01/06/2024

    Lucy W

    Date: 01/06/2024

    A trustworthy business based on my personal experience. I'm happy with the still I received, even though some people don't realize how dedicated The Distillery Network is to this industry and how hard they work to give everyone the greatest customer care.

    The Distillery Network Inc

    Date: 01/17/2024

    Thank you so much ma'am 

    We appreciate your feedback, customers satisfaction is our main goal. We're happy to serve you.

  • Marsha M

    Date: 08/28/2023

    Marsha M

    Date: 08/28/2023

    As everyone below, I placed an order on May 5th here it is September, and still nothing. Just one excuse after another. Of course, the money was gone instantly. Stopped receiving responses to my emails. It is just so disheartening and frustrating. Guess this is how business is done now.

    The Distillery Network Inc

    Date: 05/08/2024

    We see that your order has been delivered for a long time now; we apologize that our service did not satisfy your expectations. We will take this as a motivation to do our best in the future. Thank you

  • Artemis J

    Date: 07/14/2023

    Artemis J

    Date: 07/14/2023

    This company deserves a good review. People may have various opinions about what makes a review five stars, but for me, working with Jon and his staff was great. I would definitely encourage people to make purchases from this company. I would definitely come back!

    The Distillery Network Inc

    Date: 05/08/2024

    Your complete trust in us and support are greatly appreciated. Your excellent review makes our days happier and acts as a constant reminder of why we value what we do.

  • Susan P

    Date: 07/14/2023

    Susan P

    Date: 07/14/2023

    I wanna thank Jonathan for giving me a nice service throughout the time when I was waiting for my order. Honestly there were times where i feel frustrated. But then I choose to be patient and trust the company. I did not regret spending money in this kind of product its really worth the wait! again thank you American Copper works

    The Distillery Network Inc

    Date: 05/08/2024

    We are inspired to keep moving forward by your 5-star review, which also sets the bar for excellence in everything we do.

  • Bari N

    Date: 07/12/2023

    Bari N

    Date: 07/12/2023

    The delivery of my order went as planned! I'm in awe of the craftsmanship. The product is safe and secure and comes in nice packaging. I'm really proud of myself for having put my trust in Jon and his entire staff. I sincerely appreciate your effort and thank you for trying your best, people. Well worth buying!

    The Distillery Network Inc

    Date: 07/14/2023

    Thanks

    The Distillery Network Inc

    Date: 05/08/2024

    We are grateful that you took the time out to leave us a review.

  • Krystal U

    Date: 05/16/2023

    Krystal U

    Date: 05/16/2023

    after i left my original review about this business, The owner contacted me directed and had apologized for the delay and the mix up with the package being delivered to the wrong address. After discussing things he made sure that the product was shipped to my correct address with 3 days and I had it at my door within less than a week. Amazing service and will be ordering from them again. Btw, the product is absolutely perfect and beautifully made. very impressed with the product, price and service now. thank you so very much again for sorting things out.

    The Distillery Network Inc

    Date: 05/08/2024

    We are inspired to keep moving forward by your 5-star review, which also sets the bar for excellence in everything we do.

  • Kurt R

    Date: 04/16/2023

    Kurt R

    Date: 04/16/2023

    Coming up on 9 months still nothing. Every email is we’re working on it or it’s in production. Does it really take this long?

    The Distillery Network Inc

    Date: 05/08/2024

    Sorry it took so long. We severely oversold and had limited options. Please know we learned our ****** in regards to overselling and we commit to only sell what is in the box as of the beginning of 2024. We definitely understand your frustration and apologize sincerely for any disturbances we caused you.

The Distillery Network Inc is NOT a BBB Accredited Business.

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