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Business Profile

Moving Companies

McLaughlin Transportation Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed for damaged goods received from McLaughin Transportation back in November 2022. They sent someone out to look at the items immediately. Since then I have only received generic emails saying they've assigned my account to an adjuster and someone will be in touch. I cannot get anyone to answer me more than that. The last email I received says they try to resolve within 10 business days. I asked them 10 business days from when because this has been ongoing for over 3 months now. I tried reaching out to Mayflower headquarters since my claim is now with them I understand and they have not replied to me either. This is the second time I've contacted the BBB regarding my move and issues. I will never recommend McLaughlin to anyone as they are the nastiest people I have ever dealt with and they were my 9th major move I have had. I have used all the major moving companies and these people were by far the worst. I have never had to file a claim for a broken item before and I have many with them and I'm not done going through my items yet and they have lost items which so far nobody has addressed that issue yet either. I am still going through my boxes as I am not in my permanent home yet so it's been difficult.

    Business Response

    Date: 03/23/2023

    Mrs. ***** filed her claim online through Mayflower.com/claims. Mrs. ***** needs to contact the adjuster who replied to her and ask the status of the settlement. 

    Business Response

    Date: 03/27/2023

    I sent a message to Unigroup and asked that a manager look into Mrs. *****'s claim.  I apologize for any inconvenience. 

    Customer Answer

    Date: 03/30/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I accept as long as someone gets back to me.  I have requested numerous times to reach out to Mayflower Headquarters and not McLaughlin directly and that had not happened for some reason.  I also want someone from headquarters to get back to me.

    Thank you,



    Sincerely,



    ***** *****

McLaughlin Transportation Systems, Inc. is BBB Accredited.

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