Complaints

This profile includes complaints for 1A Auto, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1A Auto, Inc.

  547 Amherst Street Suite 202 Nashua, NH 03060

• 

  1A Auto, Inc.

  200 Innovative Way STE 1350 Nashua, NH 03062-5741

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/08/2024, I purchased a set of rear shocks for my vehicle from 1A Auto. Due to financial constraints, I had to wait before scheduling a mechanic for installation. When the mechanic arrived and inspected the part, he immediately noticed that the shocks were not compatible with my vehicle. The part has never been installed and remains in brand-new, unaltered condition.I contacted 1A Auto to request a return or exchange, explaining the situation and providing evidence from the mechanic. The company repeatedly cited their 60-day return policy and denied any exceptions, even though the issue stemmed from a fitment problemnot customer error or product use.I understand and respect 1A Auto's 60-day return policy. However, this is not a case of buyers remorse or negligence. The delay was due to genuine circumstances, and the product is still unused. I simply received the wrong item and was unable to discover the issue until attempting installation.Despite several polite and detailed attempts to explain the situation, the company has refused any form of resolutioneven an exchange. I believe this level of inflexibility is unreasonable, especially when the customer did everything in good faith and the part is in perfect condition.Resolution Sought:I am requesting a return authorization and full refund for the item I received, which is still in new condition.

  Business Response

  Date: 06/04/2025

  Hello,
  
  Ill be happy to set up a refund for the part you received from us as an exception. A refund of $75.91 has been processed. Please allow 1-3 business days for the funds to post back to the account.
  
  We will not be requiring you to return the part, so youre free to either keep or dispose of the item. Alternatively, if the part is not needed, we recommend donating it to a vocational school with an automotive shop in your area.
  
  Please dont hesitate to write back if you have any questions.
  
  Your Reference ID #:  *********** 
  Thank you,
  ****
  1A Auto 
  Customer Service Hours of Operation:
  Mon-Fri 8:00am-8:00pm EST
  Saturday 8:00am-4:30pm EST
  Visit us at: ******************************
  Order Line: **************
  
  Need to return or replace your order? Just click here to process your return on our website! - Returns
  Need to track your recent order? Click here:  Order Tracking

  Business Response

  Date: 06/05/2025

  Hello, Thank you for leaving a review. I have reviewed the emails exchanged and will honor a full refund without return of the parts. The refund will post to your account within 1-3 business days. Thank you. 

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:05/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased 2 CV axles for my car on 2/1/25. It had finally warmed up enough to work on my car in April (MI winter). I realized I had gotten the wrong part and spoke with the business about returning the parts. They obliged and sent over a return label. I sent the parts back and it was confirmed they received them on 4/25/25. The company said they reimbursed me, but I hadnt seen it in my account. I called and asked about it they told me the money was refunded to a Mastercard ending in 0774. I have never had a ********** in my life. I have two **** cards and had an **************** years ago, but never a **********. I just want my refund back like I was promised.

  Business Response

  Date: 05/28/2025

  The customers original order was placed via ********** and the refund was refunded back to the original form of payment. Attached is the receipt for the customers original charge as well as the receipt for the refund. Both reflecting the same account. They will need to work with their bank to retain the funds as the refund was successfully processed back to their account. 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered parts December 1 2024 for a 2011 **** f-350. It was the steering assembly parts. I checked on the website and they said it's a guarantee that these parts will fit. I buy them. They get delivered and I didn't get a chance to install them until last weekend. I open everything and take all the parts off the truck. I start looking and these parts are way to big. They don't fit at all. And now the old steering is messed up because of the removal. I contact them about the mistake from the website guarantee of it fitting stating well it says this is a wide track fit. So you must need the non wide track fit, making it seem like it's my fault. I try to get a refund because parts haven't been put on the truck. They say no but then agree to a return. But I need to pay 118 dollars for shipping for them to then check the parts and give me 210 dollars for something I paid 300 plus dollars for. So I would essentially get 92 dollars for something that was over 300 dollars. So i say no ill just order the right set and figure out what I'll do with these parts. I ordered the new set. Website says they have them in stock and with be delivered firday February 14th, I ordered the parts Tuesday February 11th and there website states order now and get it shipped the same day on these exact parts. So im.hoping to get it Friday the 14th. I wait and wait to then I message them for them to tell me oh we don't have those parts here. They will be sent Monday the 17th. I ask for expedited shipping because there website was incorrect again but again it's basically my fault and I'll just have to wait. They were unhelpful and make it seem like the order is incorrect because of me. There website lies to you about your parts in stock, im glad I didn't pay for expedited shipping in the first place. I would have waited over a week and paid more. And they probably wouldn't have given a refund. Just extremely disappointed and terrible customer care. Just feels like a money grab.

  Business Response

  Date: 02/18/2025

  Hello,

  Thank you for taking the time to leave us a review with us. The part listing specifically states without Wide Track Axle in the listing and description. As this was not listed to fit for your vehicle, we would kindly ask the customer to cover for the return shipping. Please let us know if you have any questions. 

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/19/2025

  Hello,
  
  This email is to notify you that your Suspension Kit has been shipped and your package is on its way to you. 
  
  Here is a link to your tracking information:
  
  ****************************************************************************************************************
  
  
  Please allow ***** business hours for the tracking to be updated before following the package online. If you are within the continental 48 states, the current estimated delivery dates are 3-5 business days.
  
  Special note: Some packages may say pre-transit or not shipped for longer than expected or for the entire delivery.  It is possible for packages to arrive without any updates on the tracking information/number. Please be on the look out for any packages you are expecting.  If you experience any delays or lack of tracking updates with **** or you believe your order is lost, please feel free to let us know and we will do our best to get you a more accurate update on where your order is.
  
  We thank you for your patience with this order and appreciate your business!
  Your Reference ID #:  ************ 
  Thank you,
  ****
  1A Auto 

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered rotors and pads for a 2019 ****. The front rotors were wrong for my car even though I was very careful putting in my information on their site. **************** argued with me that it was my fault. I double checked my entry into the website and I am sure that the correct information was input. 1A would not give me a full refund or pay for shipping. They continued to claim that it was my fault. I accepted their refund offer and received 30% refund even though the parts were not taken out of the plastic wrapping.

  Business Response

  Date: 01/27/2025

  Hello, Thank you for taking the time to leave a review with us. The parts were not returned in full and we only received back a set of brake rotors, which is why an additional refund was not issued. If all the parts have been returned, please let us know so we can assist you further.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on December 21st 2024 I ordered a pair of CV Axles for my 2009 ****** WRX Impreza When I ordered the parts via 1A Auto I entered my cars details to get a verified fitment for the part to my vehicle and I got a "guaranteed fit" for a part listed as "****** Impreza WRX STI". If the website tells me that the part is a guaranteed fit for my car then I am going to assume that it will fit my car no matter what the title of the part says. the parts were installed onto the car and a couple miles later the the wheel hub assembly was destroyed on my car. My assumption that the part was meant for my car led me to believe that the installation was were the problem was, so new wheel hub assemblies were bought and once again destroyed because of the axles. it wasn't until this point that I inspected the cv axles to find out that these were in fact not the correct axles for my car after this website confirmed that they would be a guaranteed fit. once on the phone with them they were able to confirm that these parts were not a fit, AFTER the website guaranteed me that it was, simply because the title of the part was listed for an STI model. A parts listing name does not correspond to the parts fitment, so obviously if the fitment is guaranteed that is all the information i would need to conclude that the part will fit. Now my car is thousands of dollars in damages and labor and the only thing that is being done about it is a partial refund for the part. This is truly unacceptable and unfair

  Business Response

  Date: 01/13/2025

  Hello,

  Thank you for contacting us.  We apologize for the inconvenience caused and have gone ahead and issued a full refund in the amount of $139.70 on 01/13/25.  This will post back to the original form of payment within 1-3 business days.  We will not be needing the parts back so you can dispose of them however you see fit.  We appreciate your patience and understanding.  Please let us know if we can be of further assistance.

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I  will add though that maybe the company should do something about how they guarantee a part will fit. To my understanding theres two ways to check for fitment; entering the cars information to get a guarantee fit or by checking the fitment chart. When entering your cars information it misleads the customer to believe a part will fit when in reality it doesnt. Not everyone is going to double check all the time, very unethical and they should consider changing that format because its a shame that TRQ is such a good product but represented by bad vendors. 
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 01/14/2025

  Does the business need my purchase information for the refund ? 

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2024 I ordered 6 different parts for my jeep Cherokee. I was first sold the incorrect gasket for my exhaust and intake manifold which I installed and soon realized it was the incorrect part due to the excessive exhaust leak. 1A refunded me the cost for this part and I thought ok mistakes happen. After reinstalling the correct gasket I drove the car for a few weeks at which point the fan clutch which I purchased from 1A auto had smashed repeatedly into my radiator and caused a massive leak. I had to purchase a new radiator. About a week after that I noticed more markings on the new radiator from the fan clutch. I realized that 1A had sent me the wrong fan clutch even though I had ordered the part on the phone after giving my vin number to the representative. When I called back I was eventually transferred to Kemal a supervisor. He asked me to check the box which it was sent in, lucky I still had the box months later. The part number on the box matched the correct fan clutch but not the fan clutch that was in the box. I sent multiple photos and refused to be refunded for the fan clutch because of the damage the damage cause by being sent the wrong part. After a couple emails I received an email saying I had been refunded for the fan clutch and thanks for my patience. This is unacceptable I had to purchase a new radiator which is already damaged and Kemal informed me that they would be seeking compensation from the distributor who incorrectly packaged the fan clutch. So 1A auto will be compensated for their trouble but will in turn leave their customers with the incorrect parts that have caused further damaged.

  Business Response

  Date: 01/10/2025

  Hello,
  

  Thank you for contacting us. We apologize for the inconvenience but are unable to cover for the cost of the damages as stated on our website. Our warranty covers the cost of the parts only and does not cover any damage, labor, returns shipping costs, or any other inconveniences incurred.

  We thank you for your patience and understanding. Please let us know if you have any further questions. Have a great day! 

  
  
  
  

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22789378
  
  I do not accept the business's response as a resolution to my complaint because: 1A auto sold me the incorrect part which lead to further damaged.  It seems that I am not the first ****** they have sold the incorrect part to. They should not have a BBB rating of A+ because they sell customers the incorrect parts even though they guarantee 'the right part the first time'.  BBB is just as much at fault for misleading customers as is ********************** for selling incorrect parts. 
  Sincerely,
  
  ******* ****

  Business Response

  Date: 01/14/2025

  Thank you for your reply.  Again, we apologize, but we only cover the cost of the part itself, we do not cover any additional damage, labor or inconveniences incurred.   Please note that this applies to our parts, not products purchased through other sellers.  You can visit our website FAQ where we state, "Warranties cover only the cost of the item and do not cover any damage, labor, return shipping costs, or any other inconveniences incurred."
  
  I had a chance to read into your issue and can see that we have already refunded you in full for the fan clutch that you were having issues with, as well as and exhaust manifold which we also did not require you to ship back, so you have been refunded in full for two parts totaling $140.90.  
  
  I also read through your contact history with us.  Without getting into too much detail, it looks like you had the first radiator replaced under warranty after you had the initial issue of the fan clutch coming in contact with the radiator.  You installed the replacement radiator, but for some reason you did not uninstall our fan clutch, instead you continued to use it and still noticed it was making contact with the new radiator.  This is simply an oversight on the customer's end that we could not have prevented and appears to be the main cause for his pursuance.
  
  When receiving the new replacement radiator, you did not uninstall our fan clutch, which you claim to be the issue since it is larger than your original.  This resulted in the clutch coming in contact with the new radiator core and potentially damaging it.  We are not sure why the customer would have expected a different outcome using the same fan clutch, as nothing would be different.
  
  Again, we apologize that you ran into this issue, but the fan clutch has been refunded in full, and you are free to purchase a fan clutch elsewhere.

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22789378
  
  I do not accept the business's response as a resolution to my complaint because: yes I have had the two parts refunded that is because they were the incorrect parts for my vehicle. Your company did not want them to be sent back that is up to your company. I had to purchase a second radiator after the first was destroyed. It was not until the new radiator was hit but the over sized fan clutch that I inspected closer.  It may have been an oversight by me but I also don't expect half of my parts that I order to be incorrect. You sell incorrect parts which lead to further vehicle damage and the BBB upholds a false rating for you. I read the other complaints and it's not just me who received incorrect parts. You try to make the customers feel like they did something wrong but actually 1A auto sends the wrong parts. I will never order from you again and will never recommend you company.  
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** switched my packages by mistake. I was returning car struts and they switched the label with a package of lightbulbs. They received the light bulbs in error and the other company received their struts and claim to have destroyed it. I showed up them the screenshots from the Amazon seller and they refused to refund me $368. They just kept all my money not even a partial refund when Im showing proof that it was bad business on **** end and the other company destroyed the package they received in error. Now they are just supposed to keep my money even though they have proof it was a mixup. BAD BUSINESS! No professional solution just steal from hardworking customers because of an *** mistake. ****** has already refunded me for the $68 light bulbs that 1AAUto received in error and never sent back to me. So they also stole Amazons $68 light bulbs and ****** still refunded me! Which is why I respect and will continue to support Amazons business. 1AAuto stole $368 from me and $68 from ******. In total $436.

  Business Response

  Date: 01/06/2025

   

  Hello,

  I apologize for any inconvenience.

  Parts must be returned in order for a refund to be processed.

  We recommend reaching out to the company you shipped the parts to in error to retrieve the parts, or if this was a shipping error you can contact the shipper for a resolution.

  
  
  Your Reference ID #:************
  Thank you,
  Kemal
  1A Auto

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/16/24 I ordered a transfer case motor from 1a. On 11/1/24 I went to install the part.After quickly looking the part over, I realized it did not have neutral timing marks casted into the part, which I needed, to line up the shaft on the transfer case, to the shaft sleeve on the transfer case motor. This made installing the part impossible for me.After this issue, and the overall poor build quality, I decided not to use the part.On 11/8/24 a return was started, and on 11/14/24 the part was delivered back to 1a.After no refund, and no communication from 1a On 11/26/24 i inquired about the status of the return.Within the hour of me emailing, 1a replied, stating the part was returned scuffed and they could not resell, so they would not be refunding **** handled the part for less than 5 minutes, and could NOT install the part without the timing marks, to place the motor into neutral, to line up with the transfer case shaft. Again, I COULD NOT install the part.I wiped the part off before I packed it back up in the bubble wrap it came in, less than 5 minutes after I first pulled it out.I'm out $139, AND i do not have the part I paid for, because I sent it back!

  Business Response

  Date: 12/02/2024

  Hello,

  We apologize for the inconvenience this has caused you.  A full refund has been issued on 11/27/24.  This will post back to the original form of payment within 1-3 business days of 11/27/24.  If you have any questions, please feel free to contact us.

   

   

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a set of spark plugs and coil packs from 1A Auto (TRQ Trusted Reliable Quality) parts for $222.55. Their website requires you to add a year, make, and model to provide a fit. Not just a fit though, everything on there site is guaranteed to fit. Well the coil packs were not right. After calling customer service the first time, the lady said that after cross referencing the part number from *** website that it should have fit. I went back to try again thinking I did something wrong, nope, still the wrong part. I called again two days ago asking how they guarantee something to fit and it doesnt work. Their reply and the supervisor for customer service told me there is no possible way they can do an exchange for the other product that is guaranteed to fit and that the only resolution is that I need to pay another $220 for a part that Im not even sure will fit putting me out $500 and return the other part and wait three to five business days for a refund. But the fact still remains, if you guarantee something to fit after I put in all the information you allow and it does not fit, how do you not try to swap it or make things right with a customer? Definitely not wanting to do business with such a conflicting company that guarantees things to fit but when you call them out on it, they dont want to make it right at all.

  Business Response

  Date: 10/25/2024

  Hello, 
  
  Thank you for contacting 1A Auto. I will issue you a refund for the part you received from us. In order to process the refund, we will need to get the part back.
  
  I have initiated a pre-paid shipping label to be sent to you from ***. Please note, this email will show as being sent from them. When searching for your label, please be sure to check both your inbox and spam folder. Please print out the label, attach it to the outside of the box, and ship it back.
  Once your order is returned and inspected by our warehouse, we will process your return. A refund of $222.55 will be refunded to the original form of payment. Please allow up to five business days for the funds to reflect back to your account once the refund has been processed.
  
  
  Please let us know if you have any questions. 
  

  Customer Answer

  Date: 10/28/2024

   
  Complaint: 22471940
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  

  I will ship the product back for a refund, but you still have not even addressed a solution for me. Do I just leave a car torn apart and broken? Do you guys not offer a guaranteed to fit part? Even with the fact that youre willing to refund me, that still doesnt fix my issue. 
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 10/29/2024

   

   

  Hello,

   

  I apologize for any inconvenience. Once the part is returned we will provide a full refund.

  We are unable to set up an order through email, please contact support at ************, for assistance with purchasing the correct part for your vehicle.

   

  Your Reference ID #:************
  Thank you,
  1A Auto
  
  

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22471940
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 8/11/2024 Amount paid to company: $68.91 Customer Expectation: to receive reliable parts & in the event a flaw, the company will take responsibility by either replacing the item or providing a full refund. Company's motto: "Provide highest quality parts and the best customer experience possible. We offer only the most reliable parts, made of the best materials." This is false. Part failed within weeks after being installed. Verified design flaw, not an installation flaw. Nature of dispute: I purchased a new engine mount. I had it installed for $600. Within a week or two, the car started making a loud clanking noise every single time I put the car into different gears & accelerated. The initial diagnosis was maybe the noise was coming from a damaged front passenger strut, so I had that strut replaced but unfortunately, it did not remedy the clanking noise. My technician then asked me to leave the hood open & to quickly accelerate and brake to allow him to see where the noise might be coming from. While I performed the tasks he asked of me, he had his hand on the engine mount in question. He quickly diagnosed the problem to be the mount but he could not see what was causing it to make that noise. After taking the mount off, he noticed the single nut holding the two pieces of the mount together was missing. This caused the mount to become loose & thus, was causing the loud clanking noise. My technician advised against putting a new nut on because it will just vibrate itself loose again with the vibration of the car. He recommended I buy one locally but to make sure it had an affixed pre-tightened bolt in lieu of a nut. So that's what I did. I purchased another new mount at ********** & paid him ANOTHER $600 to put the 2nd new mount on. Issue: 1A Auto is refusing to give me a full refund & will not pay for in full or even help pay for a portion of the additional installation fee that I had to pay as a result of their faulty part.

  Business Response

  Date: 10/16/2024

  Hello, Thank you for contacting us. We are sorry to hear that you had an issue with your part. I went ahead and issued a refund in the amount of $68.91 and it will post to your account within 1-3 business days. You may dispose of the part. Please let us know if you have any questions. 

  Customer Answer

  Date: 10/16/2024

  I would like for you to notice that on 1A Autos website, home page, bottom right hand corner, they state that they are a BBB accredited company with a A+ rating. This is lie and can only be looked at as a deceitful way of earning a consumers trust.  They should be ordered to remove that from their website immediately.