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Business Profile

New Auto Parts

1A Auto, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for 1A Auto, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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1A Auto, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 63 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1A Auto sold me brake drums for my sons 1997 Toyota truck that are so badly warped they cause the truck to shake violently when the brakes are applied. I requested a refund for these defective brake drums and 1 A Auto refused to refund my money.

      Business Response

      Date: 11/15/2022

      We have gone ahead and issued a refund in the amount of $151.64 for the faulty brake drums. Please let us know if you need any further assistance, thank you.

    • Initial Complaint

      Date:11/07/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered parts from this company that were, and still are, being falsely advertised as self serviceable parts when in fact they are not. The tie rods I ordered from the company's website are being advertised as greaseable parts in their pictures shown, but they are sealed and non serviceable. When I contacted the company to inform them of this mishap, customer service told me they do not advertise their products with greaseable fittings. I circled the grease fittings in the pictures and placed an arrow at where the fittings are installed. I informed the company to take them down, but are still posted on their site.

      Business Response

      Date: 11/08/2022

      Hello,

      Thank you for taking the time to leave a review with us. We have issued a refund for the parts back to your account for the full amount. We are working on updating our listing images to show that the parts within the steering and suspension kit are pregreased. Please let us know if you have any questions.

      Thank you,

      1A Auto

      Customer Service

    • Initial Complaint

      Date:10/24/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18302625, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

      Business Response

      Date: 10/24/2022

      Thank you for taking the time to leave a review for us here on BBB!  We actually sent you an email earlier this morning letting you know that a replacement for one front strut has been approved, and it will be shipped out later today!  You will receive an email with tracking info when it ships out.  You do not need to ship back the damaged part you originally received.  Please let us know if you have any other questions!

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/05/2022 I purchased a set of brake drums and brakes to fit my Chevy 2008 Silverado 4.8. I had them installed on 05/08/2022. The brake drums was bought as new, immediately had problems took truck back to mechanic the drums were out of round had to pay and turn the brake drums this cost me 174 dollars the drums and brakes 108 dollars. I have just found out the drums need to be replaced or turned again 10/14/2022. I filed an complaint with 1A Auto never heard anything from them. I’m on social security retirement can’t afford to keep replacing parts that are supposed to be new!

      Business Response

      Date: 10/21/2022

      Hello,

      Thank you for taking the time to leave a review with us. I see that we had responded to a previous BBB review about this issue before. We did advise that if you need assistance to reach out to us directly so we would be able to further assist you. Outside of 60 days, we would not be able to set up a refund for the order but would be happy to set up a replacement order for you. 

      We look forward to hearing from you.

      Thank you,

      1A Auto

      Customer Service

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18147252, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *

      Business Response

      Date: 09/29/2022

      Hello,

      Thank you for contacting us. We did set up a return for the damaged item back to your original form of payment. Two oxygen sensors were purchased on the same order and as the other oxygen sensor is in use, we would not be able to set up a return for this item. 

      Please let us know if you have any further questions.

      Thank you,

      1A Auto

      Customer Service

    • Initial Complaint

      Date:09/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18141266, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ****o, and would appreciate whatever you are able to do to assist me in resolving this issue.

      Thank you,
      ******* ****

      Business Response

      Date: 09/28/2022

      Hello, I apologize for any confusion based on the tracking number below this part was delivered successfully to the address give at the time the order was processed online by the customer:

      ******010316473128

      **** ****** *
       
      ******** * ** * **********

      Since the order was delivered to the address provided by the customer, this order I apologize is not eligible for a refund or a replacement. 

      Thank you

       

      Business Response

      Date: 10/19/2022

      Thank you for contacting us. We have gone ahead and issued a full refund of $157.81 which will populate back to your account within 3 to 5 business days. We apologize for any inconvenience and please let us know if you need any further assistance, thank you.

    • Initial Complaint

      Date:09/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18132655, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ******

      Business Response

      Date: 09/27/2022

      We have gone ahead and issued a full refund o $101.60 for the order.

    • Initial Complaint

      Date:09/19/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 18043309, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ***** from 1a auto again there not concerned with your safety just selling faulty parts and making a buck bent my tie rods that were also new I bought from autozone and on top of that when the truck was brought home and dropped off the ball joint fell onto the ground as u can see in pic faulty parts

      Business Response

      Date: 09/19/2022

      We are currently working with our customer and our Quality Department to have this issue resolved. We are looking for confirmation on what they torque the nut to if they have any oversized tires or a lift on the suspension. Once we receive this information we can assist the customer further.

      Business Response

      Date: 09/20/2022

      We can either have a replacement sent to you for the part or a refund issued for that item. Thank you. 

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I do not accept the business's response as a resolution to my complaint because: 

      i provided my vin number and your customer service representative said you guys sent the wrong part. Mike in Reference ID #: ***********,  part of your company already admitted fault of sending the wrong part. As far as I know this part doesn’t fit anything on my truck, I know it doesn’t fit what I ordered it for which is a wheel bearing in the front inner rotor. I have provided images of your company’s customer service admitting the wrong item was sent after I submitted my vin number. I just want my refund and to be done with this situation, it wasn’t my fault that you’re company sent the wrong part, if it was the right one I wouldn’t be wasting my time writing this at all.



      Sincerely,



      **** ******

      rchased on eBay, order number #************.

      Business Response

      Date: 09/13/2022

      Hello,

      Thank you for contacting us. The parts were ordered 115 days ago and it is outside of our return period. We would not be able to set up the return for the order due to the time period. We did reach out asking for the VIN in order to assist with the fit of the part. Based on the information provided, the correct part was received. 

      Please let us know if you have any questions.

      Thank you,

      1A Auto

      Customer Service

      Business Response

      Date: 09/14/2022

      Hello, Thank you for contacting us. We advised that we are sending a check to the customer in which they will receive in 10 business days without return of the part. Thank you

      Customer Answer

      Date: 09/14/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thanks for resolving this issue, I really appreciate it.



      Sincerely,



      **** ******

    • Initial Complaint

      Date:08/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: 17720667



      I do not accept the business's response as a resolution to my complaint because:

      I didn’t receive the package I tried to explain it to them.

      Sincerely,



      ****** *******

      Business Response

      Date: 08/16/2022

      Hello,

      Thank you for contacting us. We have been in correspondence with you about the order that was made with us. The tracking information provided did show that UPS met customer at the time of the delivery. Due to this, we would be happy to set up a replacement order for you but are unable to issue a refund for the order.

      Please let us know if you have any questions.

      Thank you,

      1A Auto

      Business Response

      Date: 08/18/2022

      Hello,

      Thank you for contacting us. The replacement order has been sent out to you per the request we received on PayPal. The order showed it was delivered to the address you provided to us and we were following through to ensure you received the items. If you wish to return the parts back to us, please let us know and we will assist you with the return process. 

      We look forward to hearing from you.

      Thank you,

      1A Auto

      Customer Service

    1A Auto, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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