We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Lighthouse Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Lighthouse Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lighthouse Federal Credit Union has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Northeast Credit Union and do not have a contract with convergent. They do not provide me with the original application like I asked.

      Business Response

      Date: 08/10/2022

      Good Morning, 

      Northeast Credit Union is actively working on getting in touch with this member. She is aware, unfortunately she and the manager assisting her have missed each others calls. *******, please call Kaitlyn at 603-559-1619.

      Thank you 

      Laura 

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 3 accounts with NECU. They are in the middle of an Upgrade of their systems. The information stated that "Any new transfers as of 8/4 will not go through". I processed a transfer on 8/3 to go from 1 checking (Basic) to the Other (Bills) of $1300 for 8/4. The transfer never went through. The bank is now charging me $32 for 9 different transaction a total of $232. but that is not all now each one of these are charging me a different fee on top of that for bills not being paid I have a total of $285 in fees from my vendors.

      I wish that was all. I was away in another state doing school shopping this weekend. I received a call from the Fraud department. They asked me 3 questions to verify my transactions. I did that they said you are all set and your card is now released. We started to school shop and the 3rd store my card was declined. Now I have NO access to my card. The bank is NOT allowing you to transfer your own money while they do their upgrade so I cannot used my other card. So I am stranded 4.5 hours from home with no money no bank card or anything with my child. i called the bank today and explained that I need my cards turned back on so I can go to the food store as my daughter needs to need. They stated that someone will call me back in 24 - 48 hours. Are you telling me I have NO access to my money for 24 - 48 hours? This is not ok . I would like a refund of ALL fees totaling $573 PLUS my bank cards released!

      Business Response

      Date: 08/10/2022

      Good Morning, 

      This member has been taken care of. If you have any additional questions please call us at 888-436-1847.

      Thank you,

      Laura

    • Initial Complaint

      Date:07/21/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to open a Account on July 19th was told I needed to pay off two other banks. I have paid off both banks already. Bank of America and citizens Bank. I faxed the Citizens one over to the Dover Branch fax number 603-749.9670. Bank of America faxed them a sheet also to the same fax number. I was also told by Muhammad K*** At the ***** branch that once that was done I could open a account. I have been getting the run around for over a week. with no updated info. This is not very good business practice.

      Business Response

      Date: 07/25/2022

      Hello,

      We are actively working with the Dover Branch Manager regarding your complaint. We will update our reply to your complaint once we have reached a conclusion.

      Thank you,

       Member Services

      Customer Answer

      Date: 07/25/2022

       

      Better Business Bureau:


      I will be waiting for a better response from the business before I accept anything.

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use this bank as my primary bank. I have filed for bankruptcy but am not looking to dissolve anything through this bank who holds my car title and a credit card. Upon learning of my bankruptcy, they took away my right to use online banking and telebanking. This has rendered me almost unable to do my banking. I have a learning disability and need these services. I also do not get paid a consistent amount ever week so it is pertinent I check my balance. I was told I would have to wait to speak with someone to do a balance inquiry. The last call I made I waited for 45 minutes to talk with someone.

      Business Response

      Date: 07/20/2022

      Good Morning, 

      Thank you for reaching out. We are actively working to research your complaint and to find a resolution. We will reach out to you directly. In the mean tine if you need a status update please call Scott A****** at 603-559-1731 or Laura H******* at 603-610-0051.

      Thank you, 

      Northeast Credit Union

    Lighthouse Federal Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.