We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Service Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Service Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Service Credit Union has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 22 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Robert L

      Date: 07/03/2025

      Robert L

      Date: 07/03/2025

      Took 4 days to get them to send a wire to another bank after 4 phone calls begging them to send it. Several times CD maturity instructions not followed also. One of their VP's said these type of problems would never happen again. He must have been laughing after hanging up. Their Customer ********************** and employees just don't care about their members. It's that simple. I'm clearing out of this CU as CD's mature and closing all accounts.

      Service Credit Union

      Date: 07/14/2025

      Dear *************** protect your information, we will be emailing you directly to address your concerns.

    • Cheryl E

      Date: 05/22/2025

      Cheryl E

      Date: 05/22/2025

      1st jssue, they had wrong phone number for me to access my account. Takked to 3 different **************** several times to navigate the online payment option. Would not allow me to pay online. Told them I would have to mail payments in because their system was messed up & I know my way around computers. Was told I would get charged $10 to process it through them, even though their system was messed up!! I told them tjen I would mail it. Not looking forward to dealing with them for 5 more years on car loan

      Service Credit Union

      Date: 06/06/2025

      Dear Ms. *********** are sorry to learn about your frustrations with our online banking platform. To protect your information, we will be emailing you at the email address on file to address your concerns.

    • Greg S

      Date: 04/21/2025

      Greg S

      Date: 04/21/2025

      Awful group, very predatory. Have a mortgage with them. My house burned down and was told repeatedly the only option was resolving the mortgage and taking a new loan at a much higher rate. This was from ********* ********, telling her subordinates.Upon escalating the issue I got more options which is basically giving them money to do with what they want until needed to rebuild my house. *********** and ****** organization. I will be withdrawing all finances with them and moving them elsewhere.

      Service Credit Union

      Date: 04/28/2025

      Dear Mr. *********** We understand and empathize with the situation you are going through and are working to provide you with options that will help you get through this hardship. As weve discussed with you through email, weve provided two avenues you can take. Please refer back to the email dated April 21, 2025 that explains these options. These options are industry standard options that comply with the terms of your mortgage contract. If you have any further questions, please reach out to ********* ******** directly.Kind regards,Service Credit Union Compliance Team

    • Paige B

      Date: 03/04/2025

      Overseas Service members beware: SCU absolutely GOUGES you (this is the ** version of what they do) on exchange rates. They take several % off the top for themselves every time you convert Dollars to Euro or vice versa - which can add up to **literally thousands** of dollars during a 3-year assignment in ******. Of course, every financial institution takes a small percentage from currency exchanges, but with SCU it's SO much worse than normal. For example, if you spend 3000 Euro/month (rent, utilites, Euro ATM withdrawals) and SCU takes 2%, that's 60 Euro per month = 720 per year = 2160 Euro during a 3-year assignment!THE GOOD NEWS: Money transfer services/apps (e.g., Wise) let you pay all your Euro bills using the actual (direct) exchange rate, so Service members can keep their normal US bank, and are no longer stuck using SCU (nor the other popular bank for Service members).

    • Christopher D

      Date: 01/31/2025

      Christopher D

      Date: 01/31/2025

      The absolute worst "bank" I've ever dealt with in my life. I got an account with a ********************************************* thinking that they wete customer first orientated. I was far beyond wrong. I've never had so much money taken from me in my life for the worst reasons imaginable. Not only that, I've NEVER had any bank put a hold on my checks. People are barely surviving as it is and you're going to play with their money like this?? Get your heads out of your a**

      Service Credit Union

      Date: 02/13/2025

      Thank you for bringing your concerns to our attention. Service Credit Union applies holds to check deposits in accordance with our Consumer Funds Availability policy found in the Account Agreement and Disclosure that is provided upon account opening. Additionally, our Fee Schedule and Account Agreement and Disclosure explain how fees are assessed. Our policy complies with all applicable regulations.

    • Jason R

      Date: 01/23/2025

      Absolute schmuck's. Raised my dirtbike loan 4% on April because they don't consider it a motorcycle. Motorcycle rates are 4% better? What a joke. Terrible customer **********************. Will never use again and neither should you. Lighthouse credit union is much better

    • Virginia M

      Date: 10/15/2024

      Virginia M

      Date: 10/15/2024

      I applied to refinance my auto loan. The company send over an approval letter that I couldnt open or view online. I asked for said document another way so I can see what was approved and all the numbers. I have asked about 5 times for that. Yesterday I responded in writing that Im thinking about using another company instead since repeatedly the document has not been provided when asked. Today I got a response with loan documents to sign. Literally nobody has read my emails or responded appropriately. How can I trust this company if they cant perform a simple task and provide loan approval documents for me to have and review????

      Service Credit Union

      Date: 10/21/2024

      Hello,

      Thank you for bringing this matter to our attention and allowing us the opportunity to address your concern. We apologize for any inconvenience you experienced as we attempted to provide the requested information to you. We did attempt multiple methods to reach you and provide the information you requested. Ultimately, when those methods were not successful, we sent you the contracts for you review to see the terms you were offered. We value your membership and hope that we can address any future concerns to your satisfaction.

    • Robert P

      Date: 09/26/2024

      Robert P

      Date: 09/26/2024

      Starting Sept ******* I have not been able to sign into my account without calling for an access code. I never had to do this before now and find it is a hassle. I know they claim to have updated their security but has become a not user-friendly company, Also I have been in touch with their fraud department is as useless as the IT ***** All I want is to be able to check my balances and pay my bills that are due. Will someone please rectify this problem or go back to the former system which is more user friendly

      Service Credit Union

      Date: 10/03/2024

      Hi ******. Thank you for bringing this matter to our attention. We want to resolve this issue you're experiencing, so a member of our Digital Services team will be reaching out to you at the phone number we have on file to discuss this matter further. Thank You.

    • William L

      Date: 06/06/2024

      Service Credit Union was offering a $500 bonus to open a checking account with them and deposit net payroll deposits of at least $1500 a month to receive the bonus. I had been following these requirements for 2 months and called to check in to see if I was on track to receive the bonus and when I might get it. After speaking to an associate on the phone she stated I was on track and would receive the bonus within 90 days on completing the 90 days of direct deposits. A few days later I receive an email from them stating I was not eligible for the bonus because I had been depositing allotments and not net pay from my direct deposit. No where in the offer did it specify that the net pay could not be an allotment. I even asked if I could deposit my full paycheck every month and they denied the request. This is blatantly misleading information.

    • Meagan C

      Date: 06/03/2024

      Meagan C

      Date: 06/03/2024

      After 10 years of being a member, I have decided to close my account after multiple charges have tried to clear through my savings account that I am not sure how the company received access in the first place.I reached out to SCU the first time it happened and let them know I never use this bank account anymore as I have a joint account with my husband and requested they no longer allow payments from this said company to pull from my savings as I do NOT use or monitor it very often. I was negative due to it giving me NSF fee's the first time this happened they waived the fees and blocked the company (or so they said).It has now happened again 3 more times, I reached out again expressing my concerns that their stop payments are not working and coming through and did not work and had $60 worth of fees for charges that wouldn't clear and they now refuse to reverse these fees and told me to put in a dispute? So I am disputing what charges? The $19 NSF fee YOUR company charged me? LOL I am just so sick of not being able to trust this credit union over the last few months it has truly went down hill and wish it did not have to come to this but I no longer feel comfortable with this company and advise all to watch out.

      Service Credit Union

      Date: 06/18/2024

      Hi ******,Thank you for your feedback. To protect your personal information, we will be sending you a detailed explanation regarding your account with ********************** to the email address we have on file.

    Service Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.