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Business Profile

Credit Union

Service Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Service Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Service Credit Union has 17 locations, listed below.

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    Customer Review Ratings

    1

    Average of 22 Customer Reviews

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    Review Details

    • Desiree P

      Date: 09/04/2022

      Desiree P

      Date: 09/04/2022

      I attempted to make two purchases with my debit card, in my home state and city, and was flagged as "suspected fraud". It's been 3 days and I haven't had a single email, text, or call to confirm these transactions. What if there HAD been fraud!?!? I would have never known. The agent I just reached was on a power trip. Demanded the full card number in order to help me, knowing he only needs social, zip code, etc. I was able to get through to another agent, but this dude acted like he needed the full card number. The agent that helped me said I needed to set up the type of text alerts I wanted to receive. That should not be the case when it comes to fraud. Any other REPUTABLE institution will alert you immediately if it's suspected fraud. Overall, my experience has been disappointing and after reading the reviews, I'm not surprised.

      Service Credit Union

      Date: 09/12/2022

      Hello,


      We apologize for the confusion this situation has caused. Upon
      reviewing your account we found that your debit card has not yet been activated which
      is why your attempted purchases weren’t processed.  In order to activate your card, please call **************.
      We want to assure you that the credit union has fraud monitoring in place that
      will detect and notify members of fraudulent transactions. Because your card
      was inactive it didn’t trigger any alert requirements. We hope this
      information clears up any concerns you may have and encourage you to contact us
      at ************** if you have any further questions.

    • Elaine P.

      Date: 07/28/2022

      Service Credit Union gave me a personal loan, which due to family member seriously hospitalized, I lost track online. When I called to make arrangements to catch up one month behind, my debit card was turned off until a payment goes through. Additionally, there is no availability to make arrangements for breaking up payments to catch up or to alleviate a loan payment in a crisis. They don`t care, pay or lose access to your account and debit card. There is no bank in my area to go to in person, so, I wait on the phone, get cut off while trying to pay them after waiting at least 15 minute intervals. No way of buying food or necessities unless I go in person to take out cash from a teller? There is no bank in my area to go in person. There is always at least 20 people at any given time ahead of you, when you call them Get this, they ask you questions to identify yourself which you have no access to answer online. We had these accounts for 35 years with direct deposit retirement going into it to pay our critical bills. Service Credit at any time for any late money takes it upon themselves to take money out at any time to make up the personal loan, which can cause bank charges and issues with paying key bills on time. They let you know about it after the fact regular mail. Additionally, if you are more than 30 days late on the loan, not only your debit card is turned off, but access to the bank account website is blocked too. Hence, no access to see if money came in to pay them to catch up nor any oversight of other bills in auto pay going smoothly. This is how Service Credit Union makes money on late fees, cuts you off from the account to accommodate payments. Last, I asked if something bounces due to lack of access to see if everything is being paid, you have to with no luck ask a reversal from the bank. This is a chain reaction, since fees and lateness to other bills can cause further damage than just being a bit more than 30 days late on a loan.

    Service Credit Union is NOT a BBB Accredited Business.

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