Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3 I had a calendar reminder set to cancel my membership. At which I did. After a screen that gives prefilled answers as to why one chooses to cancel subscription it then again shows another screen to attempt to keep ypur business, but I once again clicked cancel subscription. This was a free trial through T-mobile. I canceled it, there was no mistake on my end, I don't care what their representative says. I emailed and submitted a ticket 9/4 for a refund. They canceled the subscription on their end , but don't want to issue a refund. They want to charge you that once and make their money like that. They are demonstrating deceptive practices as a cancellation does not automatically give an email proving you have canceled so that they can collect the charge and say you never canceled. I am looking for a refund of the full amount. Thank you.

  Business Response

  Date: 09/07/2024

  Hello ********, 
  
  We have already forwarded your refund request to our finance team. The refund will be processed within 3-5 business days and you will receive a refund confirmation once this is processed.
  
  Thank you,

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged a subscription fee for a service that was free trial with orsumed cancelation at end of trial. The service was never used because it had hidden fees once in the website.Upon contacting company fir charging me with no notification of the charge.They stated that they would not refund the money but instead offered 56 days of free membership to a service I never used and don't ever want to use because of its deceitful practices

  Business Response

  Date: 09/07/2024

  Hi ****,
   
  We have tried to refund the charges, but, as you have disputed the payment with your bank/PayPal we're unable to refund from our end.
   
  Once a chargeback/dispute has been raised, those funds are locked with the bank/****** and cannot be released from our side. You will receive the money from the bank/****** if they resolve the dispute in your favor.
   
  You may check with your bank/PayPal for further updates regarding the chargeback/dispute.
   
  Please let us know if you have any questions.

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22237471
  
  I do not accept the business's response as a resolution to my complaint because: the hold from ****** has been lifted now they're should be no reason to not refund this money. 

   

  I also want to add that this company went ahead and started a course that now sending me notifications to use  a active membership which again was under the impression was canceled as stated in communication with the company. 
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 09/16/2024

  Hello There, 

  The user has disputed the payment with the bank. The bank generally takes ***** days to respond to the dispute. As long as the dispute is open, we are unable to process the refund as the amount is locked with the bank. The user has to wait until the bank decides the result of the dispute. The user can check with the bank for further clarifications.

  Thank you,

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for a 3 months free trial through T-Mobile offers on the following dates: Sign-up date: May 21, 2024 Charged/Renewal Date: Aug 21, 2024 They charged a subscription membership after the end of the free trial period which gets renewed every 4-week thereafter unless cancelled and refused to refund me after I contacted their customer service repeatedly.

  Business Response

  Date: 08/24/2024

  Hello there, 
  
  We have already processed the refund to which the customer has already acknowledged via email.

  Thanks,

  Customer Answer

  Date: 08/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had initially signed up for a trail through t-mobile. I remember cancelling my subscription prior on another website. Now I am being charged from Upskillset in which I did not authorize or consent to any payment. Mind you I have never signed in or EVEN HAVE AN EXSITING ACCOUNT. I was charged $69.99 USD on 08/20/2024 for a "monthly subscription", in which I never signed up for. After contacting support they were helpless and said it was under their policy to unable to refund me and I am not fond of it. They offered me 56 days to a course in which I DO NOT WANT. I WANT A REFUND AS SOON AS POSSIBLE!!! This company is taking money from helpless people who have had the same issue as me as seen on this website.

  Business Response

  Date: 08/24/2024

  Hello There, 
  
  We have already processed the refund. The amount should be credited back to user's account within the next 7 business days or sooner. 
  
  Thanks,

  Customer Answer

  Date: 09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my service, and asked for a refund. I'm still being charged. **************** lied and said I did not cancel before the free trial. I'm being denied a refund. Seems this is a common occurrence with this company.

  Business Response

  Date: 08/21/2024

  Hello There, 
  
  We have already processed the refund. The amount should be credited within 3-5 business days.
  
  Thank you,

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22169122
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 08/21/2024

  I erroneously rejected the response from the business. I'd like to accept their refund.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a free trial with upskillest around May 16, 2024. It was stated the trial ended on August 16, 2024. I canceled my subscription on August ******* and was charged August 19, 2024. I asked for a refund of $74.19 but it was declined. They stated I didn't cancel my subscription on time. So when I logged on to the site it showed my subscription was still active. This was not a mistake on my end because I did my part. They are offering me 56 free days but I just want my money. I canceled for a reason.

  Business Response

  Date: 08/21/2024

  Hello There, 
  
  We have already processed the refund and the refund amount should be credited to the user account within 5-7 business days.
  
  Thank you,

• Initial Complaint

  Date:08/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried cancelling the subscription before I was charged, error messages kept coming out. When I initially signed up I couldnt even log in due to error messages. I am extremely frustrated, I never approved this, they claim they emailed before charges, they never did not once. Havent heard anything back. Theyre offering free subscription, I DONT want it! I want the refund! Literally cannot even afford this and never used this site once!!!

  Business Response

  Date: 08/20/2024

  Hi There, 
  

  We have already shown the proof of renewal reminder email along with the reason for failed cancellation attempt to the customer via direct email.
  However, the refund has been already processed. The refund amount should be credited back to the customer account within 5-7 days.
  
  Regards,

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around June ****** offered a free 3 month of courses so I signed up. After signup I didnt use the courses for those 3mos and as a busy scheduled mom, quickly forgot about them, partially due to never once receiving an email from the company offering classes or new information. What I did receive is an email yesterday thanking me for my payment, along with an overdraft notice from my bank. I quickly cancelled and called and informed Paddle (they collect the payment?). They replied stating that I didnt qualify for a refund and offered me free courses instead. Since I have received around 10 emails from the company when I never got one prior to being charged. In ********** I was under the impression there should have been an email prior telling me how much and when I would be charged. I dont want free classes, I need a refund.

  Business Response

  Date: 08/18/2024

  Hello BBB, 

  As per the conversation over email, we have informed the student about the renewal reminder email sent 7 days prior to the renewal and the billing information(including renewal date along with the amount) on the sign-up date. 
  
  We also offered 6-month extension on membership instead of a refund, but since the student did not accept the offer, we have already processed the refund. The refund amount should be credited to the student account within 7 days or sooner. 
  
  Thank you,

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a free trial offered through ********* After setting up the account, I found nothing of interest and did not use the service. When I attempted to cancel, I received an error message. **************** has been nonexistent: there is no phone number available, and no one responds to my emails. My credit card company has flagged the transaction and blocked each of their attempts to charge my card. I need them to confirm receipt of my emails, confirm my account is closed, remove my credit card information from your system, and stop all atempts to charge my card.

  Business Response

  Date: 06/19/2024

  Hello Dear, 

  We have already cancelled the subscription and the same has been informed to the customer.

  The cancellation error occurred because the user tried to cancel post the renewal due date while the invoice was generated but not paid.
  
  The user should have cancelled the subscription before the renewal due date to avoid facing any error.
  
  Thank you,

   

   

• Initial Complaint

  Date:05/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Upskillist - Unauthorized Charge and Denial of Refund Dear Better Business Bureau, I am writing to file a complaint against the company Upskillist (***********************************) regarding an unauthorized *** ***** charge to my credit card that they have refused to refund despite my multiple attempts to resolve this issue through other channels.On November 3rd, 2022, Upskillist unilaterally activated a paid "hard copy diploma" service on my account and charged my credit card *** ***** without my explicit consent or agreement to purchase this option (email evidence attached).Since then, I have made the following attempts to resolve this unauthorized charge issue: 1) Filed a chargeback claim with my credit card company **** 2) Filed a complaint with the ************ of India and Ombudsman at different levels 3)Raised multiple refund requests with Upskillist's support team over email Despite all these efforts over the last 17 months , Upskillist has denied providing a full refund for their mistake of charging me without any confirmation from my end.I recently learned about the Better Business Bureau and am now seeking your assistance and intervention on this matter. Upskillist's actions of billing me without consent and then refusing a justified refund violate business ethics and consumer protection practices.The attached email trail clearly shows I did not authorize the *** ***** charge and repeatedly requested a refund, which Upskillist has avoided addressing properly. I am submitting this formal complaint and documentation so the BBB can investigate and compel Upskillist to finally refund me for this invalid charge.Thank you for your time and efforts in addressing this long-unresolved issue. I look forward to your proceedings holding Upskillist accountable.Sincerely,***************************

  Business Response

  Date: 05/06/2024

  Dear BBB and ******,

  We are writing to apologize for any confusion caused regarding your recent hard copy diploma purchase. We understand there may have been some miscommunication.

  Our records indicate that our sales team confirmed your hard copy diploma purchase via email. Following this, our billing team contacted you to discuss the charge and offered a one-month free access as an alternative to a refund.

  We acknowledge that you disputed the charge with your bank, which was ultimately decided in our favor.

  However, in the spirit of customer satisfaction, we have processed a full refund for your hard copy diploma purchase. The refunded amount of INR ***** should be credited back to your account within 3 to 5 business days.

  We appreciate your understanding and apologize again for any inconvenience this may have caused.

  Sincerely,

  Customer Answer

  Date: 05/08/2024

   
  Better Business Bureau:
  

  I have received the refund .

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  ***************************