Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Upskillist - Unauthorized Charge and Denial of Refund Dear Better Business Bureau, I am writing to file a complaint against the company Upskillist (***********************************) regarding an unauthorized *** ***** charge to my credit card that they have refused to refund despite my multiple attempts to resolve this issue through other channels.On November 3rd, 2022, Upskillist unilaterally activated a paid "hard copy diploma" service on my account and charged my credit card *** ***** without my explicit consent or agreement to purchase this option (email evidence attached).Since then, I have made the following attempts to resolve this unauthorized charge issue: 1) Filed a chargeback claim with my credit card company **** 2) Filed a complaint with the ************ of India and Ombudsman at different levels 3)Raised multiple refund requests with Upskillist's support team over email Despite all these efforts over the last 17 months , Upskillist has denied providing a full refund for their mistake of charging me without any confirmation from my end.I recently learned about the Better Business Bureau and am now seeking your assistance and intervention on this matter. Upskillist's actions of billing me without consent and then refusing a justified refund violate business ethics and consumer protection practices.The attached email trail clearly shows I did not authorize the *** ***** charge and repeatedly requested a refund, which Upskillist has avoided addressing properly. I am submitting this formal complaint and documentation so the BBB can investigate and compel Upskillist to finally refund me for this invalid charge.Thank you for your time and efforts in addressing this long-unresolved issue. I look forward to your proceedings holding Upskillist accountable.Sincerely,***************************

  Business Response

  Date: 05/06/2024

  Dear BBB and ******,

  We are writing to apologize for any confusion caused regarding your recent hard copy diploma purchase. We understand there may have been some miscommunication.

  Our records indicate that our sales team confirmed your hard copy diploma purchase via email. Following this, our billing team contacted you to discuss the charge and offered a one-month free access as an alternative to a refund.

  We acknowledge that you disputed the charge with your bank, which was ultimately decided in our favor.

  However, in the spirit of customer satisfaction, we have processed a full refund for your hard copy diploma purchase. The refunded amount of INR ***** should be credited back to your account within 3 to 5 business days.

  We appreciate your understanding and apologize again for any inconvenience this may have caused.

  Sincerely,

  Customer Answer

  Date: 05/08/2024

   
  Better Business Bureau:
  

  I have received the refund .

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been asking Upskillist about a refund as i didnt utilize the service and can not afford it but no one is getting back to me at all. I am so frustrated i could cry. I just want a refund.

  Business Response

  Date: 05/03/2024

  Hello *****, 

  
  As per your conversation via call with our Retention team on May 2, we have already processed the refund on 3rd May 2024 and communicated the same via email in ticket # *******. Please wait for 3-5 business days for the same to reflect on your account.

  
  We have attached the refund receipt along with this response.

  
  If you have any further concern, please email us at "*********************************".

  
  Thank you,
  

  
  

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially enrolled in their free trial, but due to life becoming busy, I never had the opportunity to utilize their services. Upon noticing a pending charge of $69.99 on my credit card on 4/10/2024, I promptly canceled my account and contacted customer support via email to request both cancellation and a refund. ******* responded on 4/11/2024, indicating that my request had been escalated to the appropriate department. Subsequently, on 4/12/2024, I received a missed call from an unknown Los Angeles number, along with an email from ***** requesting a scheduled callback to discuss my refund request. I promptly responded with my preferred date and time for the callback, but have not received any further communication since. I also expressed my preference for the refund to be processed without the need for further discussion.

  Business Response

  Date: 04/17/2024

  Dear *********,

  Since we could not connect with you over phone, we responded to your refund request over email.
  

  Since the cancellation process was not completed in your account before the end of your free trial, you were charged for the subscription renewal.

  We can confirm your membership is now scheduled to cancel ensuring no further payments will be processed. Please do not reactivate the subscription from your end.

  To help you with completing your course without any further subscription charges, we are gifting you with 06-months of access absolutely free upon your confirmation. 

  Please confirm if you wish to receive 6-month free membership or a refund.
  
  Looking forward to your reply.

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this upskilllist online classes as a free trial offered by my cell phone company as a promotion. First of all, there is no working phone number for this company. Customers/students can only communicate via email. Which is ridiculous ! I never even used the free trial besides for about a day creating a profile and reading into one of the classes. It wasn't for me. Reached out to cancel and make sure I would not be charged. I was assured that I didn't have a subscription so I wouldn't be charged. That the banking info I put in was just there and ready if I wanted to purchase the course materials or start the real membership. This was February of 2024. Then on March 7th I was charged for $***** and received an invoice from upskilllist -paddle.net. not sure who or what paddle is. I reached out immediately to upskilllist and Paddle.net or .com and took days for a response. But response was only from paddle. Stating they have to give upskilllist a chance to reply about my refund request. It's now 7 days later and no response from upskilllist and paddle keeps brushing me off saying I have to just wait. This unauthorized payment they took of ***** over drafted my acct as it was not a planned expense. Again, I just replied to that same email thread over and over put multiple tickets in through upskilllist and am still awaiting a response on 3-14-24. When I again could not find a working number, I came to BBB. It looks like a lot of people have had the same issues. I am furious. I need my refund immediately. I WILL be demanding a refund of all my money and my next step tomorrow is notifying my cell phone carrier and calling a lawyer if this isn't resolved correctly in the next 48 hours. They can't get away with taking money from people's accounts and then not responding for weeks on end.

  Business Response

  Date: 03/19/2024

  Hello *******,

  You were charged for the subscription renewal as you failed to cancel the subscription before the renewal due date.

  However, we have already processed the full refund on Mar 18, 2024. Please wait for 3-5 business days for the same to reflect on your account.

  Thank you,
  

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 months ago, I signed up for a free trial with Upskillist through Breezeline. The class was of very low quality, so I quit using it and forgot about it. I did not use their services at all past the first day. I never received a reminder email that I was going to be charged, and a charge showed up for $69.99 on my credit card on March 2. Within minutes of being charged, I cancelled my subscription and immediately requested a refund. I was called back by someone (couldn't catch his name) on March 4, and I have been denied a refund. I asked to speak to his manager, and he claims that he is a senior manager.

  Business Response

  Date: 03/11/2024

  Hello, 
  
  The customer was charged for subscription renewal as she failed to cancel the subscription before the renewal due date.

  Additionally, we had sent an email reminder for the subscription renewal on 24 Feb 2024 (Screenshot of the email attached below) notifying the date of renewal along with the amount to be charged. However, we have already processed the full refund on 10-Mar-2024. Please wait for 3-5 business days for the same to reflect on your account. Attached the refund invoice.
  
  Thank you,

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial subscription through ********. There was no communication about when the trial would end. Now I'm getting charged and I don't even have any email messages from Upskillist about the service, which I haven't been using.

  Business Response

  Date: 02/26/2024

  Hello, 

  The customer was charged for subscription renewal as she failed to cancel the subscription before the renewal due date.

  However, we have already processed the full refund on 23rd February 2024. Please wait for 3-5 business days for the same to reflect on your account.
  
  Attached the refund invoices.
  
  Thank you,
  

  
  

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free three month trial through T-mobile on 9/7/23. Life got busy and I never ended up using any of their services. I received an email stating they would be charging me on 12/7/23. I logged into Upskillist on 12/3/23 and cancelled my subscription. I was still charged $69.99 on 12/7/23. I didn’t notice until almost ten days later and emailed them immediately. I’ve gone back and forth with Peter, about 4 emails or so. He states he doesn’t have an option to refund me. They should be able to see that I haven’t used any of their services and that I did indeed log in on 12/3/23 to cancel. I cannot afford this charge, especially during the holiday season. Very disappointed in their customer service. I’m not sure how it didn’t register that I cancelled?!

  Business Response

  Date: 01/01/2024

  Hello ********** 

  You were charged for subscription renewal as you had failed to cancel the subscription before the renewal due date.

  However, we have already processed the full refund on 21 Dec 2023 and communicated the same via reference number ******0. The amount must have been already credited to the your bank account by now.
  
  Thank you,
  

  
  

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket #384**** I signed up for a trial through T-Mobile Tuesdays. I never used the service due to lack of time. I tried to cancel weeks ago up to the before the trial ended and was having issues getting onto the website because my email address was “not registered”. What a coincidence, I was finally able to get access to my account the day my trial ended and my bank account was charged 69.99 on December 12, 2023. I have sent several emails going back and forth with their customer service and they claim to have “called me” when they don’t even have a working phone number. I want my money back. My bank has been alerted of this and I’ve submitted a dispute. This is a very unprofessional and scammy company.

  Business Response

  Date: 12/18/2023

  Hello Crystal, 

  As per your conversation via call with our Retention team on Dec 15 and 16, we have already processed the refund on 16th December 2023 and communicated the same via email in ticket # 3******. Please wait for 3-5 business days for the same to reflect on your account.

  We have attached the refund receipt along with this response.

  If you have any further concern, please email us at "[email protected]".

  
  Thank you,
  

  
  

  Customer Answer

  Date: 12/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 2******** and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****** *******

• Initial Complaint

  Date:10/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket number 38***** I signed up for this service as a free trial offered by my cell phone company as a promotion. First of all, there is no working phone number for this company that I can find. They only want to communicate via email or chat.... unacceptable. I used the free trial for a bit. It wasn't for me. Reached out to ensure the cancelation went through and I would not be charged. I was assured that I didn't have a subscription so I wouldn't be charged. That the banking info I put in was just there and ready if I wanted to purchase the course materials or start the real membership. This was Sept 28th/29th of 2023.Low and behold I was charged a few days later for 69.99. I replied to the last person that emailed and provided proof it was withdrawn and asked to speak to a supervisor. Eventually someone else reached out (not sure it was a supervisor, but it was someone different than I had been speaking to) Via email. I specified a time I wanted to speak with them over the phone. They did call relatively around the time I gave them so I will give them that. That person said they weren't able to give me a refund and that they could only offer me 6 months free classes. I didn't push it, I said fine whatever. Mind you I have not touched any of the courses since shortly before September and not since then. He apologized assured no other charges during that 6 months and when it ended. Today, Oct 17th 2023 I just got ANOTHER charge for 69.99! It over drafted my acct as it was not a planned expense. Again, I just replied to that same email thread and am awaiting a response. When I again could not find a working number, I came to BBB. It looks like a lot of people have had the same issues. I am furious. People are trying to sincerely better themselves using these courses, and are taken advantage of. This time I WILL be demanding a refund of all my money and my next step tomorrow is notifying my cell phone carrier.

  Business Response

  Date: 10/26/2023

  Hello, 

  The customer was charged for subscription renewal as she failed to cancel the subscription before the renewal due date.

  However, we have already processed the full refund on 20th october 2023. The amount must have been already credited to the customer bank account by now. Attached the refund invoice.
  
  Thank you,

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for a trial with this company following a free trial that ******** was offering at the time. I signed up for the subscription and quickly noticed that it would not be useful for me. At that time, I canceled my subscription, or at least I thought I did. A month or so later, I received an email advising me that the ******** subscription was about to end, however, it stated: "Please ignore this email if you have already canceled your subscription as you will not be charged." As I thought I had already canceled it, I disregarded the email. It wasn't until a few months later whenever I was going through my checkbook because things weren't adding up that I had been charged three different times for 69.99. I immediately contacted them to see why the subscription hadn't been cancelled and officially canceled it right then. I then requested a refund for the payments as I hadn't used the service at all during that period. Now, I completely understand that a request is not a guarantee, but the situation escalated. I received two separate calls on two days from an unknown number, which I do not typically answer that didn't leave a voicemail. They emailed claiming to have reached out to me, but I wasn't available. I put two and two together and realized that was the company, even though they didn't leave a voicemail. I emailed them back and requested that they call me the next day at a particular time. Two days passed, and they did not reach out to me. The next time the unknown number called, I answered and it was a manager at Upskillist stating that they had reached out to me numerous times. This is interesting because they didn't reach out at the time I requested or left a voicemail, almost as if they hope you don't pursue this further. I spoke with the guy and he assured me he would look into getting a partial refund and call me back at the end of the day. I received no call and when I called him back, the number had been disconnected. Shady company!

  Business Response

  Date: 09/18/2023

  Hello *****, 

  As per your conversation via call with our Retention team on Sept 11 and 14, we have already processed the refund on 17th September 2023 and communicated the same via email in ticket # *******. Please wait for 3-5 business days for the same to reflect on your account.

  We have attached the refund receipt along with this response.

  If you have any further concern, please email us at "[email protected]".

  Thank you,