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Business Profile

Computer Parts

Omni Ecommerce Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - December 4, 2024 - $822 - ****** Legion Go 1 tb Ssd Gaming handheld -order # ***-2986646-0924258 - *** Tracking # 1z87f7434293597808 -Looking to Get My Refund for a Product I never recieved and was Returned back to the Merchant the original sender.- I have gone through my bank and they requested I deal with the merchant directly I have been going back and forth.The merchant claims her Refunded me as I also told ******. My bank said there was no refund and I checked with also amazing transaction history there is no refund as well no proof of refund. I have been going back and forth for awhile now and there is no other solution or help. They deny my refund when I have proof it was never delivered *** has returned to sender and I did not recieve any refund and no proof of refund. I need help the merchant has prior issues with this with other consumers and I believe its happening to me. I just want my Money back. It just makes no sense that I canceled it and it shows in my proof I have that I have been charged and the item was shipped but then you see the *** delivery and it was shipped back to the merchant.I tried doing a claim with my bank and later it was denied I dont understand what I have to do. I showed them I never recieved the item even the merchant himself sent me the *** tracking number and it was sent back to him. There is no proof of refund with my bank and with Amazon transaction history them self.

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Super Prime Shop/ Omni Ecomerse Inc, their address is: *** * ******** ***** **** ****** *** *****. I purchased an item thru this seller on Amazon on Dec 7, 2022 and it was scheduled for delivery for Dec 10, 2022 however I did not receive my item. I immediately made Amazon AND the seller aware and the seller was supposed to file a claim with UPS. After waiting a month and not hearing back I contacted UPS and they stated no claim had been filed however the seller claims they did. I filed the claim to start the process and UPS accepted ownership that the package was not delivered to me and accepted the claim. UPS stated they paid out the claim by mailing a check on Feb 2, 2023 to what they show as the shipper which is listed as FY International LLC with a UPS claim # of *******. While still communicating with the seller they claim they are still waiting on a check and response from UPS over 6 months later but also claim they submitted the refund they Amazon which Amazon confirms they have not. They are withholding my refund when at this point their grievance is with UPS due to the item not being delivered to me. If any additional information or correspondence is needed please let me know.

    Customer Answer

    Date: 07/26/2023



    Consumer protection called today to close my claim since Amazon refunded me finally. This company is claiming they refunded me when they didn't.

    It took 7 months & over 1000 chat messages thru Amazon to this vendor to attempt to get a refund for an item I never received. This vendor lied and played games and said they refunded me when they did not and they even received a refund claim from UPS and still refused to refund me. I had to open a case with the Better Business Bureau AND the Consumer Protection Agency to get my money back and it was Amazon who refunded it which is ridiculous! I spent countless hours communicating with this company, Amazon and UPS about this matter. It should not take over 7 months to resolve an issue that was so clear cut. 

Omni Ecommerce Inc. is NOT a BBB Accredited Business.

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