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Business Profile

Health and Wellness

Northeast Men's Health

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Northeast Men's Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northeast Men's Health has 5 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NEMH provided me with clomid. I attempted the medication as prescribed for a week. I was experiencing side effects that were not manageable (insomnia, anxiousness) so I reached out and they recommended I try lower the dose. I lowered the dosage but I still received the same symptoms and let them know the inability to sleep/how it made me feel was not going to be sustainable.

      They recommended another treatment option. I said sure let try it and waited for my medication to arrive. I had yet to receive this package, so I reached out to cancel.

      I paid $2,599. I reached out to canceled after 2 months and 9 days. I have no problem paying for my 2 months + 9 Days + cancelation fee. The company is only providing me with a reimbursement option of $1,367.68 explaining that they already shipped me 3 months of medication of peptides? Even if so, I don’t know how 3 months of peptides + 1 month clomid + cancel fee the refund total.

      Regardless, I only received my initial clomid. I never received peptides. I never agreed or was it communicated they would be sending me 3 months of a new therapy up front, as generally could have been a concern that this treatment may not work for me similar to the clomid option.

      When I pushed back on receipt of peptides, I was provided w/ the delivery receipt, but it showed an incomplete address for drop off without my unit number (which is provided in my profile w/ the company) and said that it was signed (why who, I don’t know, no evidence, not me)

      As mentioned, no problem paying for 2 month + 9 days + cancelations fee but when offered a refund they're charging me nearly $1300 on the premise that I took 1 medication for two weeks and couldn't handle side effect that the other medicine was sent and received without me actually receiving it, or communicating that it would even be a 3 month supply?

      This doesn't feel equitable and the company has not follow up on my communications.

      Business Response

      Date: 02/12/2024

      This issue has been resolved.

      Business Response

      Date: 02/15/2024

      This is the patient's consent to post.

    • Initial Complaint

      Date:10/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Men's Health Clinic, (specifically the one located in Salem NH ), is basically a clinic that let's people walk in and out of their office with a prescription for Testosterone. I went to them in search of help to see if this could help with my life and health, and they happily prescribed me the medication "Clomiphene Citrate".

      1 week in to taking the medication, I start having violet psychoactive symptoms, including anxiety and paranoia, as well as physical pain and enlargement of my breasts, (Known as gyno). The "practitioner" there lied to me when I asked about gyno and said that this symptom can't happen on this medication. That is illegal malpractice.

      On top of this. He also lied and coerced me into a loan financing program that they disguised using fraudulent and misleading wording. They told me it was a simple $200 monthly payment program and did not mention anything about a loan or a third party bank.

      SO, when I tried to call and simply cancel my prescription, the guy handling my account "****** *" simply told me no that I could not cancel. He said they needed a "medical reason" in order to complete my cancellation. When I gave him the reason he hung up on me. The next few calls I made to the company, this man started actually bullying over the phone "Why don't you come down here like a real man instead of calling" etc. and neglecting to allow me to cancel. All I want is to cancel my payment plan and they won't let me, they say I have to pay additional fees which they told me earlier that I could cancel at any time at no charge.

      Business Response

      Date: 10/31/2023

      This individual has been contacted and the issue has been resolved.

    • Initial Complaint

      Date:06/30/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have signed a contract and paid for 3 medications. Northeast men’s health have failed to provide me with my gonadorelen medication. This is a fertility medicine to take in conjunction with testosterone. I have been requesting it for a month with no resolve. No supporting information other than text messages assuring me they are resolving it have been provided.

      Business Response

      Date: 07/10/2023

      We regret that any situation evolves into a patient not being delighted with our services, as we strive for a patient 5-star experience at all times.  Our team worked closely with this patient and we have resolved it to both his and our satisfaction.  Thank you for the opportunity to provide feedback. 

      Customer Answer

      Date: 07/10/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me



      Sincerely,



      ***** ******

    • Initial Complaint

      Date:03/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been going to Mens Health for a year or two. I went in back in August of 2022 and wanted to cancel but the people talked to me about signing up for another 2-3 years at a substantial discount. I reluctantly signed up for the credit program, went a couple of times and after discussions with my family doctor, decided that I did not want to contunue treatment. Unfortunate for me, Mens Health was prepaid for almost 3 years of treatments. I called back in January to cancel and get a reimbursment for treatments that will not be done. I was told that I can not cancel service nor get reimbursed but he would run it up his chain of command. I have not heard back and am now out thousands of dollars for service that will not be done. I have not signed anything agreeing that treatment could not be canceled nor would a refund be made for paid in full future treatments that are not being done. I would like a full reimbursement so that I may pay back the creditor that paid Mens Health $3,699.00.

      Business Response

      Date: 03/17/2023

      We received written approval from this patient to respond to his BBB submission.  We regret that any situation evolves into a patient not being delighted with our services, as we strive for a patient 5-star experience at all times.  Our team worked closely with this patient and we have resolved it to both his and our satisfaction.  Thank you for the opportunity to provide feedback. 

      Customer Answer

      Date: 03/18/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    Northeast Men's Health is NOT a BBB Accredited Business.

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