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Business Profile

Used Car Dealers

Mastriano Motors, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this truck on October 14th 2024 and this used car dealership has yet to give me my truck after they have tried and tried to fix it and get rid of the check engine light have failed and will not let me back out of the deal and refund me my money which I have paid for.

    Business Response

    Date: 10/25/2024

    On the day ***** ****** purchased his truck we stated to him that the truck needed to go through our service department to get fully serviced. In further review of servicing the truck we noticed we had to order a few special order parts that take some time to arrive from the vendor. This specific part we have on order unfortunately is out of our control but we spent an extra $200 on expedited shipping and is arriving Tuesday or Wednesday of next week. It is our first priority to install so we can deliver ***** his truck. We appreciate his patience and understanding in this matter. Any other questions please call us at ************ ****** Mastriano General Manager 

  • Initial Complaint

    Date:09/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The day I bought this truck, they put an inspection sticker on it with NO LICENSE PLATE LIGHTS, a tail light out, and a smashed dome light. It's been back multiple times to be "fixed" but each time, the mechanic fixes one out of the 3 problems. Its been about 2 months, this truck is over heating, the lights are constantly blowing out, and my salesman, Connor, has stopped responding to my messages on the 30th day of the warrantee. I feel like I was lied to, and taken advantage of. I spent alot of money on an unreliable truck, that shouldn't have passed inspection until these issues were fixed. It's overheating every day now. I want this dealership to get me in a more reliable truck at no extra cost

    Business Response

    Date: 10/09/2023

    Mr. ****** did have a couple of small issues right after he purchased his truck which Mastriano Motors repaired at no cost to him. Mastriano Motors was surprised to see this complaint and contacted Mr. ****** to set up a time to take care of this new issue that had arisen and told him he should have just called us so we could have helped him. Mr. ****** agreed and is bringing his vehicle in for Mastriano Motors to evaluate. Mr. ****** is a great guy and we at Mastriano Motors are more than happy to help him.

  • Initial Complaint

    Date:07/31/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a 2015 Denali that was deleted, we knew the condition and went over details of vehicle, we asked for car fax and never received one. The sales man told us when purchasing the truck that he promised it only had one owner and was only used as a work truck and never in any accidents. After looking into what dealers would give us for the truck they provided us with information we were not given so we decided to run a car fax. After running the car fax we got the information this truck has had 4 owners in different states and been in 3 different accidents so we reached out to the company and when reaching out to speak with us they stated their employee would not have lied and we need to deal with it. We are highly upset because we were lied to and didn’t receive the car fax there we asked for and now are not getting a solution from the business, we asked if they would buy the truck back he said no because it’s been in an accident which was shocking because they sold it that way when asking him why he sold it then he just kept stating all truck have been in an accident.

    Business Response

    Date: 08/18/2023

    To whom it may Concern


    *** ****** came to the dealership on Feb 11th 2023 looking to trade his 2015 Chevy 2500. After looking at our inventory ********* fell in love with a 2015 GMC Denali 2500 that had just recently come in. It was late Saturday when he decided to move forward with the purchase. Mastriano Motors does not use car fax however offers similar information from a company called Auto Check. After receiving this complaint Mastriano Motors ran the Auto Check report which showed 3 owners one being *** ****** and one accident back in 2017. The vehicle was in Great running order and in excellent physical condition at the time of sale. *** ****** was never told the truck was a one owner at any time. He was told the truck was adult owned and maintained. As stated above *** ****** traded a 2015 Chevy 2500 which he had just purchased and had negative equity due to it being purchased from another dealer so recently. *** ****** was at yet another dealer trying to trade the vehicle he purchased from Mastriano Motors 6 months later causing more negative equity due to trying to trade the vehicle so early in his loan repayment process. We feel ********* wanting for us to repurchase the vehicle may be from going to another dealer to trade it in and finding a negative equity situation from trading 2 expensive vehicles in less than 1 year. *** ****** was treated with kindness and respect throughout the whole sales process by Mastriano Motors as we do all our customers per company policy.

    Customer Answer

    Date: 08/21/2023

     

    Complaint: ********



    I do not accept the business's response as a resolution to my complaint because: we were indeed lied to and told this truck was a one owner and in perfect condition there for this is why he is upset with the company and business he was provided. [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]



    Sincerely,



    ***** ******

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