Complaints

This profile includes complaints for Somersworth Nissan-Hyundai, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Somersworth Nissan-Hyundai, Inc.

  285 Route 108 Somersworth, NH 03878-1522

  
• 

  Somersworth Nissan-Hyundai, Inc.

  PO Box 29 Somersworth, NH 03878-0029

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am devastated and confused. I have done business for over 20 years with Somersworth Nissan. I have trusted them to keep me and my car safe and functional. I have bought 3 vehicles from them. I used their service department exclusively.)n June 5, 2025, I put a deposit on a new car. I visited another dealership and changed my mind...nice color and a better deal. When I called Somersworth Nissan to tell them I would not be buying their car, they said my deposit was nonrefundable. I was given not any paperwork except a receipt for my deposit. I never took the car off the lot. I did not put insurance on it. The worst part of this situation is that the sales manager treated me shamefully. He yelled at me over the phone and berated me so badly that I was in tears. I took my husband, ****, with me when I went back to Somersworth Nissan in the afternoon because I felt unsafe. We were told that the sales manager would not talk to us and we had to make an appointment. After 2 hours of waiting, **** knocked on the sales manager's door and said we had to leave for graduation. He was rudely yelled at, "I told you to leave 2 hours ago." When we were leaving the store, the sales manager yelled at us over the ******** to "Leave the store immediately or they would call the police to have us removed." All this because I waited politely to get my refund.

  Business Response

  Date: 07/07/2025

  We have returned the refund in the full amount to the consumer. 

  Customer Answer

  Date: 07/08/2025

  This complaint has been resolved.  Total refund received.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I had a very negative experience with Somersworth Nissan. We purchased a used vehicle from them (a ******) on March 11th with a warranty. When test driving we asked about the clutch as it seemed stiff. We were reassured by staff that this is how they are made given the type of car it was. Within two days my husband noticed it still seemed off. He brought it to another mechanic who said the clutch was completely trashed and needed a brand new clutch. The mechanic already had the car apart so we gave the go ahead for the work to be done, given that Nissan had already stated there wasn't anything wrong with it. The cost was $2,000. The management team was dismissive because we didn't bring it back to them. They only offered a $250 service credit for future servicesfar from a reasonable resolution. They refused to take responsibility. Seeking a fair resolution, we escalated the issue to the owners. The owner told my husband to talk with his wife to come up with a fair agreement. After multiple conversations, my husband and I agreed to a 50/50 split of the repair cost ($1,000) in exchange for signing an agreement not to discuss our experience publicly (per their request). However, after my husband expressed that we were okay with this resolution rather than happy, the owner abruptly refused to proceed, citing his bad attitude. This experience reflects a concerning lack of accountability and customer service. We believe businesses should stand by the quality of their vehicles and treat customers with fairness and professionalism. They will state that we did not bring the vehicle back to them - we had already asked them about it and they said nothing was wrong. We had the parts and were willing to drop them off to them but they refused that offer.

  Customer Answer

  Date: 03/28/2025

  Hello. I do not have a copy. They never ended up sending anything. 

  Business Response

  Date: 03/29/2025

  CUSTOMER REACHED OUT TO ** SEVERAL DAYS AFTER PURCHASE LETTING US KNOW CLUTCH NEEDED REPLACEMENT. ASKED CUSTOMER TO BRING VEHICLE IN SO WE COULD INSPECT THEIR CONCERNS, CUSTOMER ALREADY APPROVED WORK ON A CLUTCH REPLACEMENT AT ***** TRANSMISSIONS IN THE AMOUNT OF $2000. A CLUTCH IS A WAREABLE ITEM AND DOES NOT FALL UNDER POWERTRAIN COVERAGE. AFTER COMMUNICATING BACK AND FORTH WITH THE CUSTOMER ON THE MATTER THEY OFFERED TO SPLIT THE COST WITH US EVEN THOUGH IT DID NOT FALL UNDER OUR 30 DAY 50/50 SPLIT POWERTRAIN COVERAGE, WE ASKED IF SPLITTING THE AMOUNT WOULD MAKE THEM HAPPY IN WHICH THEY REPLIED "NO". WE ALSO OFFERED A $250 SERVICE CREDIT AT OUR DEALERSHIP OF WHICH THEY TURNED DOWN. 

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23127854
  
  I do not accept the business's response as a resolution to my complaint because:

  We did not respond "NO" to being satisfied with the offer of a 50/50 split. We replied that we are okay with that offer. The owner was specific that because we didn't say we are happy and we just said we were "okay with that offer" they were not willing to proceed with it. Nobody would be "happy" paying $2,000 out of pocket after immediately purchasing a vehicle. We specifically asked about the clutch during the test drive and were told that's how they were made given the type of car it was. When we continued to have the same concern we brought it to another place and they said the clutch was complete junk. A well-trained mechanic/dealership would have known that given the defect. We bought the car on Tuesday, my husband called another place on Thursday and it was at their garage Sunday to be looked at first thing Monday morning. The car was already taken apart when they asked for us to bring it to them. They had already said nothing was wrong with it so why would we think they would come back with a different answer? They asked us to bring parts to them and then said they didn't need them. 

  The way Somersworth Nissan handled this was unprofessional and deceitful. They put the blame back on the customer instead of taking accountability. 

  Sincerely,
  
  ******* *****

  Business Response

  Date: 07/24/2025

  Customer was looking for compensation that did not fall under their warranty on the vehicle. Customer did not allow dealership to see their car prior to paying a separate auto shop $2000 to replace a clutch. Customer wanted us to pay for repair without seeing the car and on an item that was not under their 30 day 50/50 split powertrain warranty. 

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23127854
  
  I do not accept the business's response as a resolution to my complaint. They sell vehicles that need work immediately done, without disclosure even after the customer asks about it. They treat customers unprofessionally and put the blame back on their customers instead of taking responsibility. There will be no resolution to this complaint based on the unprofessional behavior of the business. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a 2020 nissan sentra with ***** miles on it. With a reciept in the glove box that says this vehicle is tested and safe on the highway. Within a few days i had to bring it back for the front wnd. They replaced a steering rack. Just days after selling it to me certified safe and it was not. Since i have experianced terrible customer service as i have brought it back four times over a year saying somethings wrong its not handling or running right. Constantly told excuses and implications that its something im doing, using cheap gas, hitting pot holes. Plausable deniability exploited to a degree of corruption or incompetency. I have a 2 and 4 year old i do not feel safe putting them in this vehicle. Its having electrica issues with the sensors and wipers where they shut off in the middle of driving in the rain. As well as slamming my breaks on when im not about to crash almost causing me to get rear ended. They claim they cannot reproduce after making no effort to replicate the scenario. Within a few thousand miles the alignment went out, my exhaust is leaking and my breaks are not working ******** MOG went from 50 to 19 over a year They say it is fine. ill get a second opinion and if they find anything wrong somersworth nissan deserves to be sued

  Business Response

  Date: 03/06/2025

  CUSTOMER HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE PURCHASING THE VEHICLE. WE WERE ABLE TO REPLACE STEERING RACK UNDER WARRANTY AFTER CUSTOMER PURCHASED THE CAR BACK IN 2023. SINCE THEN WE HAVE ATTEMPTED TO DUPLICATE OTHER CONCERNS CUSTOMER HAS BROUGHT TO OUR ATTENTION DURING COMPLIMENTARY STATE INSPECTIONS IN 2024 AND 2025. WE HAVE NOT CHARGED THE CUSTOMER FOR ANY DIAGNOSTICS FOR THE CONCERNS AND HAVE BEEN UNABLE TO DUPLICATE THEM AND HAVE EVEN RECOMMENDED HAVING ANOTHER SERVICE DEPARTMENT CONFIRM WHAT WE HAVE FOUND. LAST TIME THE CUSTOMER WAS IN ON 3/5/2025, HE SWORE IN FRONT OF EMPLOYEES AND GOT UPSET AND WAS TOLD TO NOT RETURN. WE HAVE ATTEMPTED ON EVERY OCCASION TO HELP ADDRESS CUSTOMERS CONCERNS. 

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I bought a car from this dealership on 1/4/25. It was a used car 2017 Hyundai ****** that we explained was being bought for the sole purpose of my husband's work commute from ** to MA five days a week. The car was drivable for about a week and after that it was nothing but problems. The first issue 1/14/25 was smoking/overheating, we dropped it off to the service department. At first they couldn't find an issue, then it was a whole in the radiator that they fixed, we could come get the car. My husband picked the car up, no receipt or paperwork. The next day he took the car for work didn't even make it to ********* NH before the check engine light was on and the car was stalling like it didn't want to drive. He brought the car home, had to take his other car. I dropped the car off at Nissan 1/17/25 spoke to the Service manager **** and Sales manager ******. They kept the car for a day. It was ready on the 18th at 4pm it was just a sensor they fixed the problem. Not even one hour after getting the car we were driving to ********** and the check engine light comes on, the car won't drive over 60mph with the pedal to the floor. 1/20/25 returned the car at this point its not safe I either want a different car or out of this deal. I spoke with ****** the Manager said I'll be dealing with him from now on. I told him there were two other cars I was interested in, but they happened to be gone. He assured me the car would be fixed, I told him I didn't want it I wanted out of this deal he said he would have to talk to the owner. 1/21/25 I was informed I could pick up the car because it was fixed and ready to go or they would only give me 10k for the car so I would have to pay $6346.34 in order for the balance of the car to be paid and for me to be out of the deal. On 1/22/25 we my husband and I met with ******, we gave him a cashiers check for $6346.34 and we signed the title transfer papers and was give a paper stating they were buying the car back.

  Business Response

  Date: 01/28/2025

  CUSTOMER HAD TO BRING THE VEHICLE BACK AFTER PURCHASING FOR ADDITIONAL REPAIRS. REPAIRS WERE PERFORMED AT NO COST TO THE CONSUMER AND CAR WAS FIXED. CUSTOMER MADE THE DECISION TO SELL THE CAR BACK TO **. WE PURCHASED THE VEHICLE BACK FROM THE CONSUMER. 

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22851999
  
  I do not accept the business's response as a resolution to my complaint because: Yes they claim to have (fixed) the vehicle. They would tell us to come pick it up but there was never any paperwork proving what they allegedly fixed. And everytime we picked it up there was something new wrong with the car. Yes we sold the car back to the dealer because I asked about getting another car and was told no, so I really didn't have many options. We both knew that car was a lemon that's why they bought it back at 6k less than what was paid.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/30/2025

  We are more than willing to provide any paperwork of work that has been performed on the car since you had purchased. We were more than willing to accept you trading it toward another vehicle here on our lot however, the two vehicles you wanted to trade toward had sold. 

  Customer Answer

  Date: 02/03/2025

  The car is back on the lot at full price of $14,467. I don't know if they fixed the problems that was wrong with the car. I would hate for this situation to happen to someone else. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22851999
  
  I do not accept the business's response as a resolution to my complaint because: Why would I need the paperwork almost two weeks later after returning the car? Usually when you get your car serviced or have repair work done you receive and sign a copy the same day. Furthermore, I was willing to trade the car, but ****** automatically knew the two cars that I  was interested in looking at we no longer available. Without looking up stock numbers or anything. He made it very clear the ****** was ready to be picked up. Without the buy back option I was told it may be a 20% difference. But then I was only allotted 10k, leaving a $6350 difference. For a car we couldn't drive in the two and a half weeks we had it. But yet the car is back on the lot at full price, so I don't understand why I can't get my money back. 

  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Somersworth Nissan on 4/21/24. Since then, have had some serious problems such as a bad wheel bearing and bad brakes.I got the wheel bearing replaced under warranty since it was within a month of purchasing that the wheel bearing was bad.I now have terrible brakes and its only been 5000 miles. & by terrible I mean metal on metal. The rotors are now also not good. However, I was told when purchasing the vehicle that they had prior replaced the pads and the rotors. I was told by my sales associate ******* on 4/21/24 and again by **** in sale on 8/20/24. As of yesterday, Im now being told that was never true and that the rotors were replaced but the pads were not as they had 5/32 /"4mm" left. A brand-new pad has 10-11mm.The dealership will not correct this, offered me $150 off of $600 to do them. Although good drilled and slotted ceramic pads and rotors for both rear sides cost 170$. I have reached out to ****** state inspection. ***** G inspection services. Along with Nissan usa. NH DMV suggested I file a complaint here to cover all my bases.

  Business Response

  Date: 09/09/2024

  Dealership was able to take care of a wheel speed sensor and wheel baring at no additional cost to the consumer. Detailed and gassed the vehicle for the inconvenience of having to bring the car back. When the car was originally sold the brakes passed inspection. After owning the vehicle and driving the additional ***** miles it is recommended that the brakes be replaced. We offered a discount of $150 toward purchasing the brakes with us. Customer declined the offer. 

  Customer Answer

  Date: 09/09/2024

   
  Complaint: 22207625
  
  I do not accept the business's response as a resolution to my complaint because: On 8/8/24 the car was brought in to be diagnosed and fixed. I sat in the service garage for 15 minutes before getting out of my car and speaking to someone in service, who had no idea who I was or why I was there. I had to let him know a spoke with ****** and he was "going to have everything taken care of". However, the car was not fixed on 8/8/24 like ****** stated it would be. So, another appointment was made for 8/12/24. Due to lack of communication, and my car not being fixed when ****** said it would be, he offered to me, a vacuum, wash and a full tank of gas. (This was offered to me on 8/8 by ****** over the phone) On 8/12/24, after getting it fixed, they had not filled it, washed it, or vacuumed it. I had to speak to ****** to get that all done. 
  On 8/12/24 the car had ****** miles. It was not stated to me at this time that the brakes were worn and needed to be replaced. In fact, I was not told they needed to be replaced till after I took it back AGAIN for making bad noise in the brakes at this time the car had only had ****** miles on it. The car had a wheel bearing done at ****** miles, a speed sensor at ******, both in the rear and both times nothing about the brakes was mentioned to me. 3 problems i should not have with a 4-month-old car.
  I was told many things when purchasing the vehicle, one being that they price match for work done with them. I was quoted 400$ for the parts and labor at my local shop. So, the 150$ off they offered me would still cost be 450$. This is the second time I was told something by this dealership that was untrue. Brake pads and rotors were not replaced, and they did not price match. 
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 09/09/2024

  Additionally- when replacing my wheel baring my dust shield was broken in the process, this was also not told to me by the dealer. 
  & on 4/21/24 when I purchased the car ******* asked us if we had anything we'd like to note wrong with it prior to purchase. We stated the brakes made noise and so did the clutch. This was supposed to be looked into on 4/22/24 by the service department prior to pick up later that day, since it needed to be re-inspected. No one told me anything regarding them being worn or needing to be replaced within the next few months. 
  Communication at this establishment has been horrendous. 

  Business Response

  Date: 09/11/2024

  We offer price match guarantee in our service department and require customer brings offer from other mechanics to match. 

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22207625
  
  I do not accept the business's response as a resolution to my complaint because: ****** did not provide that to me. I told him what I was quoted, and he stated all he could offer me was $150 off. Even after I stated I could provide him with the quote. At this point I wouldn't even trust Somersworth Nissan to work on my car. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday July 24th, 2024 on about 10 AM, My wife and I and our four year daughter went to look for a car at SomersWorth Nissan. We needed a car for our client to be picked up for Friday 26th, 2024 on a previous booking before 8PM.We explained to the salesperson "*******" the reasons we were there. We looked at many cars by their VIN# and all came back with multiple recalls using nhtsa.gov. One 2019 Hyundai Tucson was offer to us with condition 1- they'll take it to Hyundai to have all recall fix and inspected and be ready by Friday. We were told we got approved by ********************** and I was thrilled since I've already have two other cars financing by that bank. I offered my Car as a trade they only offer $500. instead, I used my credit card and put ***** down since we were told ************ has approved us. Friday 26th I called to pick up the car **** said car will not be ready until Monday. I asked for my deposit back to go get a car some where else since I needed this car for a client that day and the knew that and promised the car on Friday. They refused and said I signed "No refund for any reasons". They changed the car pickup date not me. Granite ******* doesn't do business with them and that's another lie.I called and went to talk to sales manager and told them I will expose their scams online. I got this domain SomersWorthnissan.net . I sent them a link they called only offered 1500 instead of ***** from that credit card. I declined. I asked for a full credit card refund and they won't. They're many victims I found online. One victim per day at *****x7=$17,500 a week. One per week that's $10,000 a month. They need to be stopped. How many times they probably doing it on the same car?The people of ************* are nice and decent people they're deserve better. Please help!

  Business Response

  Date: 08/15/2024

  CUSTOMER SIGNED NON-REFUNDABLE PURCHASE AND SALES AGREEMENT TO PURCHASE A VEHICLE WITH US, HAD CAR READY FOR THEM TO PICK UP. CUSTOMER LEFT AND PURCHASED VEHICLE ELSEWHERE. 

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22137396
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 Nissan Versa from this dealership. When I was there they told me the car came with keyless entry via an app on my phone and the delivery paperwork that they are refusing to provide me a copy of said I also get a key fob. I did not get a key fob, nor does my car come equipped with the app for keyless entry. They told me I would need to pay and additional $500 if I wanted a fob, despite the paperwork saying it came with it. They also initially refused to give me the second key that comes with the vehicle, I had to insist on it. They let me leave without giving me paperwork to register the vehicle. I did not receive the necessary paperwork until 2 days before my Temp plate expired. And the only reason I did receive it is because I told them I'd get a lawyer involved if they failed to produce it. I have asked them on numerous occasions to provide copies of all paperwork affiliated with this purchase and am not getting anywhere. I contacted the manufacturer to try to get the fob and they referred me back to the dealership as it is independently owned. I called other dealerships in the area to confirm this car does in fact come with a fob and was assured I should have received two. I also have issues with the way I was treated by the financial *** at this establishment. He yelled at me and belittled me. When I questioned the paperwork that stated that I should have a fob the gentleman said "I don't know why that is in there you're not getting a fob"

  Business Response

  Date: 08/15/2024

  CONFIRMED THE NEW 2024 VERSA DOES NOT COME EQUIPPED WITH A KEY FOB AND REVIEWED FEATURES AND OPTIONS AT TIME OF PURCHASE. SENT ANY ADDITIONAL PAPERWORK AT HER REQUEST TO HER ADDRESS. 

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22071393
  
  I do not accept the business's response as a resolution to my complaint because:

  I was told I got the phone app when I bought the car which ended up not being true and then when you guys had me come back to sign additional paperwork there was a portion of that paperwork that disclosed the things that my vehicle comes with that listed a key fob and then when I questioned it I was told it didn't come with it but it shouldn't be on that paperwork then. 

  My problem is all the misleading information that I was given at multiple points of time in addition to the waste of my time with all the inability to do things effectively on the dealership's end.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I purchased a used car from this dealership. Everything was sketchy from the beginning they had a donut tire on the car and said I could only test drive it around the parking lot.(I should've seen that red flag) then during the approval process for the loan they ran my credit 19 times. I added a cosign to my purchase and they switched my name with the co signer so that now I was the cosigner (another red flag ) but I really wanted the car so the day I come in to sign all the papers is when I found out they switched our names with out telling us. Then they told me I couldn't pick up the car after approval until they got the money from the lending company. (never heard of that before) so I pick up the car on a Friday I work on Saturday and I use my car for work because I'm a flagger. And Sunday I went to ************ for work so on my way to PA the check engine light comes on and the car goes into limp mode on the hwy. So pull over on the highway with my 1 and 3 year old in the car with me. I turned the car off and waited ************************************************************* limp mode anymore. And when I contacted nissan the next day they basically told me they can't help unless I bring the car to them but I'm in ** for work for the week. So I found a shop out in ** because the car had a bad fuel injector. I looked at the state inspection paper they gave me and it has the same engine code on the state inspection paper. So they knew it was there and did nothing. Then I go in and the service manger was telling me that because the check engine light wasn't on they didn't check the vehicle. And he was basically telling me that they aren't going to do anything for me. So obviously I get mad and say so you aren't gonna help me? Then he says well if your gonna raise your voice at me you can leave. Then he sat outside talking smack as I was leaving. Then told me I have a no trespassing order. I spent 800 out of my pocket fixing the car and they will only pay half.

  Business Response

  Date: 08/15/2024

  PAID FOR DIAG OF VEHICLE ISSUES AND SPLIT REPAIR COSTS AT A DEALERSHIP THE CUSTOMER CHOSE TO USE. 

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22013322
  
  I do not accept the business's response as a resolution to my complaint because: they have still not paid me. ****** the manager had agreed to pay me the full repair costs over the phone but I still have not received the money from this company they have only Paid the one diagnostic fee (which was $10 short by the way) 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 09/13/2024

  We have covered the diagnostic charge for the vehicle and are willing to make up any difference in the cost, $10. We stand behind our 30 day 1000 mile 50/50 split on the Powertrain coverage and did hand Mr. **** a check for %50 of the cost for repair. 

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 10th I took my daughter to Somersworth Nissan to buy her first car. We chose a 2016 Nissan Rogue, 94k miles, 11k. The brakes were pulsating and were to be checked before pick up. We signed all paperwork and gave a $1k deposit were told we couldn't get the car until Wednesday the 12th. The 12th came and went. Thursday, the 13th we were told that the loan company needed social security cards. I then told ************** wanted to cancel the purchase & please refund my deposit. ****** told me that they would not refund my deposit. After, I received 4 hard inquiries on my credit and had to lock my profile. I did not authorize any more inquiries. I requested the sale be canceled. ****** then called my husband and informed him of new financing at a better rate, no stipulations on the loan. On 6/13 I went in to sign documents. *********,they were basically going to take my daughters life savings. They presented the new funding, the term was longer by almost a year and the rate was not what they told my husband. I told them I had enough and just wanted my deposit back. They came back with the paperwork corrected reflecting the corrected information. Needless to say we got the car on 6/15. On 6/20 the check engine light came on. We brought it in on 6/25. We were told it needs a new transmission they would contact us with the estimate. They called at 8pm on the 25th and had no info. Today, the 26th we have received no quote. We have an unreliable vehicle they say is safe to drive and taking their time getting us the information we need. Why couldn't they do the right thing when I asked to cancel? The brakes were never fixed and now the transmission. I don't believe a word they tell me. I do not feel we should have to pay for the new transmission. They screwed us over in every way possible. I don't care what I signed. BAD business practices. I also emailed ***** the ** of Operations regarding the buying process and my discontent and got no response.

  Customer Answer

  Date: 06/27/2024

  The dealership did not call us until 8:20 PM last night.  We did not get the call an did went to vm.  This is not an acceptable time to call clients regarding a business matter.  

  Customer Answer

  Date: 06/27/2024

  Today, 6/27/2024, my husband spoke to ******.  He said the estimate is $5800 to replace the transmission.   My husband told him the right thing to do is replace it.  ****** is standing firm at 50/50.  My husband is picking up paper quote detailing charges.

  Business Response

  Date: 08/15/2024

  AGREED UPON A PRICE TO REPAIR THE TRANSMISSION AND FIXED TRANSMISSION. CAR WAS FIXED AND CUSTOMER IS IN VEHICLE. 

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this because I am having a problem with Somersworth Nissan. We were looking for a car, test drove a few, and decided on the 2016 Maxima. The car listed for 12,887. Trevor's exact words to me were what will it take to make this deal today. It was 8/31/23, last day of the month and he wanted to get it done that day. Jokingly I said $11,000 and we laughed and then I said $12,000. And Trevor in front of my wife and Rodney said DONE!! Except he would have to add in 7 in doc fees. So we said well take off the $887 add the 7 and fix 3 things on the car which they did and we would have a deal. Well besides not getting the car unit 9/13 promised 9/11 everything we thought was ok. Until we go in and not realizing until after they charged $12,887 and the doc fees. We also thought doc would include plates & registration. So what are the doc fees for? So we get there they ask us for another $2600, put down $2500 on 8/31. We were expecting to put down more but they said they diod what they could for us and we assumed that meant taking off that money because we were overcharged. But nope, we get a call on 9/14 or 9/15 saying they want more money.

  Business Response

  Date: 09/29/2023

  Our Client ***** ***** agreed to purchase a vehicle, and his deal had been written up based on the list price posted on the vehicle in error. A discount of $611 was offered and agreed upon verbally between both parties. The staff that processed the paperwork made a clerical error of not reflecting the agreed upon discount of the $611. Neither the client or sales rep caught this mistake until after the vehicle agreement was signed. The error was on the dealerships part and we are willing to deduct the $611 from the balance that Mr. ***** owes the dealership because it was the deal that was agreed upon. We are currently awaiting Mr. ****** response and will be happy to issue the agreed upon discount.  

   

  Ethan C****

  VP of Operations

  Somersworth Nissan

  ************