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Business Profile

Hats

CapSwag

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CapSwag's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CapSwag has 2 locations, listed below.

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    • CapSwag

      645 S Mill Rd Ste 2 Absecon, NJ 08201-4802

    • CapSwag

      2912 Boardwalk Wildwood, NJ 08260

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 12/23/2024 on the website. I never received the item. I reached out to CapSwag several times with no response. I’m at a loss and would appreciate a response and a refund.

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on May 19, 2024 and haven't received it yet. I've reached out via text, email and phone and no response. I googled several numbers and they are not in service or the line is busy. However, I was able to reach one of the store associates at one of the locations on June 20, I told her everything and she said that unfortunately they don't handle online orders and she took my name and phone number. I still haven't heard anything from anyone. I've ordered from the site before and I have never had this issue. I definitely would like a refund on my purchase and definitely would not shop here again.

    CapSwag is NOT a BBB Accredited Business.

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