Reviews

This profile includes reviews for Harrah's Hotel Casino's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harrah's Hotel Casino

  777 Harrahs Blvd Atlantic City, NJ 08401-1911

• 

  Harrah's Hotel Casino

  1725 Brigantine Blvd Atlantic City, NJ 08401

Review Details

• Review fromJordan B

  Date: 02/06/2024

  1 star
  Theyre thieves I signed up for their online casino and did the new user promotion. Didnt want to risk my initial deposit, and when i went to withdraw it they begin asking for a lot of pointless information that no other casinos. i submitted everything they have asked for and still my money isnt back in my account. im considering legal action

• Review fromMilady B

  Date: 12/30/2023

  1 star
  Terrible concierge experience, so in summer 2023 we come with the family to celebrate an anniversary, come to the room to find an USED CONDOM, we are using IUD and married for many years so CONDOM ITS NOT OURS!! Downstairs concierge doesn't even looks surprised, sends her "manager" to talk to us and she offered a $75 food credit and a "suite" (we get free rooms thru ******* rewards app but we are here for other family members and we just let go)... come back 5 months later and find out "no king size beds available", so they girl on the front desk says: my manager who gave you her card is here today so she will come. Comes back NASTY ATTITUDE LADY to say it was "either OR" and claims "IT'S ON MY NOTES" but we know that's a LIE, because finding an used CONDOM IS NOT A MINOR ISSUE, and on top of that we have to get HER ATTITUDE... Do not come if you have young kids, they are careless, rude and ZERO empathy whatsoever of our family's situation.. Anyways this was Dec 29, 2023 and whoever is this CONCIERGE SUPERVISOR should not be treating with guest (coming from someone who worked in hospitality for many years for wealthy families in Tribeca, **). THERE'S NOT EXCUSES FOR THE WAY WE WERE TREATED, DON'T COME HERE

• Review fromMercedes s550 S

  Date: 08/26/2023

  1 star
  Subject: Unacceptable Treatment by Valet Staff at ******** *********************************************** Dear ******** *********************************************** Management,I am writing to express my deep disappointment and frustration with the disrespectful treatment I recently experienced from your valet staff. As a loyal customer who has spent a considerable amount of money to park at your establishment, I expected a certain level of service and courtesy, which regrettably was not upheld during my recent visit.Upon arriving at your hotel and casino, I entrusted my vehicle to your valet service, fully expecting to be treated with respect and professionalism. However, the behavior I encountered from your valet staff was far from what I anticipated. Not only did I receive a lackluster and dismissive attitude, but I also sensed an overall lack of consideration for my patronage.It is disheartening to think that after spending a significant sum of money at your establishment, I would be met with such disrespect from a service that is supposed to uphold your brand's reputation. As a guest, I believe I deserve to be treated courteously and attentively, regardless of the circumstances.I kindly request that you address this matter promptly and take appropriate action to ensure that other patrons do not face a similar experience. **************** is a vital aspect of any successful business, and incidents like these tarnish the reputation you have worked hard to build.I hope that by bringing this issue to your attention, you will take the necessary steps to address the behavior of your valet staff and prevent such incidents from occurring in the future. I have always enjoyed my visits to ******** ***********************************************, and I would like to continue doing so without any reservations about the treatment I might receive.Thank you for your time and attention to this matter. I look forward to seeing the necessary improvements in your customer service standards.Sincerely,[*****************************]

• Review fromBecky F

  Date: 07/23/2023

  1 star
  Reserved a room with one king **** My confirmation clearly states this. Upon check in they tried giving me 2 queen ***** and to get a king I was going to have to pay an upgraded room fee. Not my fault they overbooked (their words) as I had the king reserved originally. The Manager ****** was condescending and kept repeating that I agreed to the room, and i said no I agreed to reserve a king size bed room and you couldnt provide that so how is that my fault. This upgraded room that I was forced to get so I could sleep in the same bed as my husband was a handicapped room which you had to kneel down to get a shower, the sink was broken and clogged and the air didnt work properly. You try calling about it and get a constant busy signal. We will never stay here, the manager was unprofessional, even gave me the have a nice day knowing how upset I was, she was clearly being condescending. I only asked not to pay the upgraded room fee because they couldnt give me what I booked to begin with and the manager ****** offered zero concern or resolution. Never again.

• Review fromDeron P

  Date: 06/06/2023

  2 stars
  To whom it may concern,I am only leaving this review due to not being able to figure out the complaint procedure on Harrahs website.Often my family and I come to the Jersey Shore for weekend trips. We are not gamblers, but do frequent casinos for dining ********** we have visited Harrahs for their excellent buffet. We went online and still found pricing, availability and advertisements for the buffet After parking and taking our time to get to the buffet location, we found it is now non existent. Closed We had to pay $20.00 for parking to walk through the casino only to be disappointed Is there a way we can receive a refund on our parking? We are not upset, just disappointed. We did find a competing casino with a buffet and had to only pay $5 for their parking Please let me know if their is a way to receive a refund Thank you for your time *********************

• Review fromBurgess H

  Date: 06/01/2023

  1 star
  I recently stayed at ******** property in ************* for a business conference from May *****. Despite checking in online using the "Express check-in/Out" feature, my room was not ready after over 5 attempts at the kiosk and almost 2 hours of waiting. Faced with a long line at the front desk, I sought assistance from a representative at the *** desk. I explained my situation and suggested that ******** should compensate me $50 for the delay, considering they charge $50 for early check-in. The representative couldn't help, so I spoke to the front desk manager and reiterated my point. Initially, she didn't understand the principle and refused to ***** any compensation, dismissing it as a trivial matter. My request for the manager's name led to a misunderstanding when I tried to take a picture of her name badge, as my eyesight is poor and I often use pictures to magnify text. The manager called security, and four surrounded me at the desk, creating a very intimidating and humiliating experience for me. After explaining the situation to the security personnel, I was provided with a room. The manager said that I could have asked for her business cardtrue--but she never offered it when I said I wanted her name. As someone in a management position responsible for customer service, her behavior was rude, and unacceptable and indicated a lack of hospitality or customer service. If you plan to visit AC, choose a different hotel.

• Review fromKelly S

  Date: 04/18/2023

  1 star
  Awful. Pool was closed, never notified. Was given a room that was already occupied. Given a second room that was a downgrade. Dirty sheets on the bed. Asked multiple times to speak to a supervisor, were told we could not. Given free passes to a club- that wound up also being closed. Wrote about 14 emails before any sort of response which read sorry for your dissatisfaction. Management will not be contacting you. Called to speak to a manager. Was cut off halfway through my story and told nothing could be done and i had to speak to a supervisor. Asked to speak to a supervisor was told no. Asked for a call back, told no. Asked for a phone number- no. Asked for an email- didnt have one. Youre Telling me i have to speak to a supervisor but i Cant speak to a supervisor. Tried disputing the charge on my credit card, also got no help. Im disgusted.

• Review fromMary B.

  Date: 02/28/2023

  1 star
  I stayed at ******** resort and casino in ************* ** for a local cheer competition my daughter was in within the area. I will say that was my first and last time I will ever stay there. I reserved my stay within a group rate yes however I confirmed a Laguna tower room. When I got there I was told that tower was sold out and was given a coastal tower room. Ok I was happy to have a room but surprised to hear the tower I reserved and confirmed at online check in was sold out??? The room I was given in the coastal tower had a musty smell, a huge stain on the rug , I don't know what it was! There was a HUGE crack in the back of the bathroom door, pieces of someone else's hair in the bathroom, holes in the pillow case and water leaking in from the large windows. When requesting another room I was denied because they said they were booked up....even though we were there on a group rate we still paid a lot of money for 4 nights with them. Our room was cleaned only one day out of the 5 day 4 night stay that we were there. The family pool and family game room area was closed ...they knew they were getting kids for the weekend!!!!! They charged my room a charge I NEVER charged or used and it took me awhile to dispute it...the lady who helped me with that was very nice and she said they took the charge off I'm waiting to see it confirmed. I witnessed a customer service personale be EXTREMELY rude to an elderly person who was hard of hearing who happened to be in the diamond member line as well!! The rudeness was uncomfortable that I called the customer service lady out on it and she told me to mind my business?!?!?! This is how they treat their Caesar rewards members??? I'm surprised and sad to report this and honestly I'm not one to ever write negative reviews but this honestly was a very disappointing experience for the money we paid.

• Review fromRoma L

  Date: 02/26/2023

  1 star
  Like a road side motel - we were charged over $300/night for a room with MOLD, DUST, bed sheets with hotels, chewed up furniture (in a no pet room), no decor whatsoever on the walls, no bathroom door on shower, towels on top of toilet, just nasty. We could hear every word and movement next door. When we complained to front desk, they gave us the email of ******** customer service who told us to tell the front desk -- WHAT A SCAM. They also offered us the equivalent of $30 in CASINO points. What kind of service is that? We filed a dispute with our credit card as this is not okay and it is not okay to charge a resort fee on top of not providing a basic livable room.

• Review fromTina L

  Date: 01/06/2023

  1 star
  My husband booked a two night stay at ******** resorts in ************* on January 2nd and 3rd for a birthday getaway. We were going to go to Oceans resorts, but we always enjoyed ****************************, as dwell as the restaurants there. When we first got into our room the comforter had a stain on it, and it was wet around the stain. Called to have someone come to replace, Then we called room service, only to find that no room service was available. Then we decided to go down to the pool, have a couple of drinks, swim, and relax a little before going to get ready for dinner. Unfortunately , the pool was closed for servicing. No one said anything to ** that the pool was not available, in fact the tv screen behind the front desk had a pic of the pool, as well as the hours the pool was open. We did complain, however, it was a waist of our time, never got any real resolution. It didn't seem to faze them at all of our disappointment.