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Business Profile

Resort

Harrah's Hotel Casino

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Harrah's Hotel Casino's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harrah's Hotel Casino has 2 locations, listed below.

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    Customer Review Ratings

    1.05

    Average of 22 Customer Reviews

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    Review Details

    • Shshonda S

      Date: 12/18/2022

      I'm disabled and I can't stand for long and the manager refused to help me. They have no disability protocol and no respect for the disabled people. I was told to stand and wait or have someone who for me in a long line and there check in machine wasn't working properly. I would never come there again and anyone disabled shouldn't attend the ****** casino until they become disability friendly

    • M R P

      Date: 08/16/2022

      On July 23, my wife and I reserved two rooms for our family for the night of July 29, departing August 1. At the time we made the reservations, we informed the Caesars Rewards representative that we would arrive in the early morning of July 30. We were told no problem. When we left our home state, which is more than 3 hours from *************, I telephoned the telephone number on the website for ************************************* and again informed them that we would be arriving in a little over 3 hours, and was told it was not a problem because your rooms are guaranteed until Monday, August 1. When we arrived at 4 am, we were told by the front desk clerk that our rooms were canceled because we did not arrive by 3 am and that there were no more rooms at the hotel. We were also told that the telephone number we dialed does not actually connect with the hotel, despite the fact that the website lists it as ************************************* and the voice recording while on hold said *************************************. When my wife asked for a manager, we were told that the manager was busy. While trying to resolve this, we encountered two couples who had traveled to ******** that morning, had received the same assurances that they would have a room, and whose room was not available when they arrived. I telephoned the number I had called just after 11 pm and told the representative what happened. The rep placed me on hold and connected me with a ******** employee in an office behind the front desk. After sitting in the lobby for almost 30 minutes, the employee in the office miraculously found a smoking room. When I refused to take the smoking room, ******** miraculously found a non-smoking room. The next day ******** found a second room for us. The next night/morning we encountered a couple in the lobby who arrived at ******** in the early morning hours and discovered their room was canceled despite also being assured they would have a room. Zero communication at ********.

    Harrah's Hotel Casino is NOT a BBB Accredited Business.

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